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Customer reviews for SAMSUNG 85" Class AU800D-Series Crystal Ultra HD 4K Smart TV - UN85AU800DFXZA for
SAMSUNG 85" Class AU800D-Series Crystal Ultra HD 4K Smart TV - UN85AU800DFXZA
4.5 out of 5 stars
stars
3,844 ratings3,758 reviews
  1. 5 stars73% (2,820)
  2. 4 stars17% (652)
  3. 3 stars4% (163)
  4. 2 stars2% (71)
  5. 1 star4% (138)
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Showing 401-410 of 3,758 reviews
Jun 29, 2021
Reviewer name: srarph
4 out of 5 stars
4 out of 5 stars review

Remore control is a joke

this tv was used in a bedroom and the remote doesn't have any back lighting.. and everything is via a very small "circular mouse".. trying to set the "sleep timer" is very difficult without turning on a room light. the remote was not something that i considered nor remember having a option to see the remote before buying the tv

Review from Samsung US
Helpful?603WXSAQV1T013869809408
reply from Samsung Brand Ambassador

Hi srarph! Thank you for purchasing the Samsung 43" AU8000 Crystal UHD TV and for your review. Your feedback regarding the remote design is important to us and will be shared with the product team. Many of the buttons on your remote have multiple functions. For example, the Volume button is moved UP/DOWN to adjust volume, and to MUTE the sound, you need to PRESS it in. If that same button is pressed for > than 1 second, the Accessibility Shortcuts appears. To learn more about the remote and its additional functions, check out pages 24 - 26 in the user manual. Should you ever have questions or need help, please call us at: 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app 2) Manuals & Software 3) Warranty Info 4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates. ~ Samsung Solutions

Sep 28, 2022
Reviewer name: 50yogamers
5 out of 5 stars
5 out of 5 stars review

Gorgeous Colors

[This review was collected as part of a promotion.] When we turned on our set and seen the beautiful colors, there were smiles all around the home. Even more impressed when we got online to game with our children. Absolutely love the look and the sound of our Samsung!!

Review from Samsung US
Helpful?603WXSAQV1T013869809408
Jul 1, 2022
Reviewer name: SmarthomeShopper
5 out of 5 stars
5 out of 5 stars review

This product Has great features!

[This review was collected as part of a promotion.] His product has free TV right out the box! So as we wait for the cable to get hooked up we were able to enjoy some free live TV with more than just basic channels nice addition from Samsung! Plus this picture is no pun intended super crystal clear!

Review from Samsung US
Helpful?603WXSAQV1T013869809408
Dec 13, 2022
Reviewer name: Davechap4444
2 out of 5 stars
2 out of 5 stars review

Where is the xbox app?

I bought this tv on black friday specifically because this model was listed as one of the 2021 models that were supposed to get the xbox app when they rolled it out on December 6th.. as far as I have researched , and I have been relentlessly researching this, every other model on the list of compatable 2021 smart tvs now has the ability to have the xbox app. Why did they skip this one when it was clearly stated by samsung amount the models to get it? I tried to update firmware and it says I'm already running current firmware 1251 but on the support website it says it should have the 2111.1 update so I downloaded the update to a USB drive and tried to manually install it but it still says my tv is up to date.. that doesn't make since.. i hope I can return this tv so I can get one of the other 2021 models that got the update earlier this week. Any help would be much appreciated and would raise this to a five star review

Review from Samsung US
Helpful?603WXSAQV1T013869809408
reply from Samsung Brand Ambassador

Hi Davechap4444, Thank you for letting us know about the issue you are experiencing with your Firmware. The AU8000 TV is supposed to have the Xbox app on the latest Firmware Update. Please give us a call so we can troubleshoot this issue with you. Contact us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor

Sep 28, 2022
Reviewer name: VirtualRealityTV
5 out of 5 stars
5 out of 5 stars review

Amazing Samsung 85 inch Ultra HD TV

[This review was collected as part of a promotion.] This TV is the largest i have ever owned. The picture quality is beyond my expectations. I can sit in my living room watching nature landscapes and feel like I'm actually there - on the beach, in the Andes Mountains, on the waterfalls of Brazil. It's a very intense wonderful experience right inside my own home. This TV is made perfectly to support its own weight. It is level and free from swaying issues. The controls and settings are very versatile and simple to use. You will even have the benefit of watching the Samsung TV Channel that is provided FREE when you purchase this product. My family members and friends continue to be AMAZED anytime they watch my TV! The clarity, vibrant colors and shear size is captivating. I LOVED this TV so much I bought my mother the exact TV (55 inch). Do not hesitate to buy this TV! You will not be disappointed! Thank You Samsung for the Most Amazing TV I have ever watched!

Review from Samsung US
Helpful?603WXSAQV1T013869809408
Aug 23, 2022
Reviewer name: 4sunroom
4 out of 5 stars
4 out of 5 stars review

Good TV for the money. Best with antenna or cable.

[This review was collected as part of a promotion.] I am now streaming so TV features interfere somewhat with that. Settings do not lock so constant updating is required. Streaming negates many of the built-in features for Samsung TV. I use Firestick to stream although not required for this set. 4K viewing is good and TV produces good picture at all pixel depths.

Review from Samsung US
Helpful?603WXSAQV1T013869809408
Jul 23, 2021
Reviewer name: ronin63
5 out of 5 stars
5 out of 5 stars review

4K POWER

[This review was collected as part of a promotion.] First off the TV was super easy to hookup. The menu system guided you through everything. The picture quality is stunning, I can easily see the difference between this TV and my old Samsung. Speakers do seem a little weak on the TV which means I will just have to get a sound bar. Besides that it seems like a great TV kind of wish I got the 65 inch instead of the 55 but I like being married :-)

Review from Samsung US
Helpful?603WXSAQV1T013869809408
reply from Samsung Brand Ambassador

Hi ronin63! Thank you for choosing the 2021 AU8000 Crystal UHD TV and for your review. There are several volume features you can enable/disable/adjust to your liking. 1) Auto Volume automatically adjusts the sound to a certain level when changing channels or switching to another external input. 2) Adaptive Volume automatically adjusts to a specific volume level while you are watching TV. The TV analyzes your volume usage history by time period to automatically adjust the volume when you use an app or switch to an external input source. 3) Several Sound Modes are likewise available to meet your personal preferences: Home > Settings > Sound > Sound Mode Also, some sources have their own volume control which might be set too low. Please check the volume control of the external device (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between an external device and the TV and then try cable connection again. Should you ever have questions or need help, please call us at: 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app 2) Manuals & Software 3) Warranty Info 4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates. ~ Samsung Solutions

Aug 23, 2022
Reviewer name: Hawggolfer
3 out of 5 stars
3 out of 5 stars review

Great picture

[This review was collected as part of a promotion.] We really like the picture on this TV. The downside is that we repeatedly have to power cycle the TV in order for it to clear its cache and display the app we want to run. For example, we click on YouTubeTV, we get to the menu but when we click on a channel, the TV displays a black picture with no sound. We have to pop /reset the breaker (it is plugged into the wall behind the TV) in order for the TV to properly load and display the app. It also does this with Disney +, Discovery +, etc. We have two other Samsung TVs in the house and do not have this issue.

Review from Samsung US
Helpful?603WXSAQV1T013869809408
reply from Samsung Brand Ambassador

Hi Hawggolfer, Thank you for your purchase and your feedback on the AU8000 TV. Please know we are here to help you. Please ensure your TV’s firmware is up to date. You can check this by going to Settings > Support > Software Update. You may also want to further optimize performance and address this issue with the self-diagnostic tool. This service checks memory frees unused cached memory, and closes background apps. Go to: Settings > Support > Device Care > Start Device Care. If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor

Sep 27, 2022
Reviewer name: pandulce
4 out of 5 stars
4 out of 5 stars review

Great quality for the price

[This review was collected as part of a promotion.] I've had my Samsung TV for a little more than a year now and I love it - for the most part. I use it 40/40/20 between gaming and streaming and over-the-air TV, respectively. It was a very simple setup and the picture looks great - I love how crystal clear the HD picture is, especially gaming and for watching sports. I've lately gotten into Formula 1 and the picture quality is immaculate. My one caveat is that the darkness or blackness of the TV seems average quality. You can clearly tell where the darker parts of the TV are when there is a black screen while loading games or streams. This also affects really dark shows and movies. There's also these little black bars (like 1cm tall, all spaced apart along the bottom of the TV) that have started to show. I've noticed they become prominent when the TV is on for more than 2-3 hours - which shouldn't be very long - considering football games are almost four hours. They go away, and sometimes show up right when you turn it on. So far it's not distracting, I just hope the problem doesn't get worse. For the price, it's a solid Samsung TV - but I wish I would've splurged and gone for the full OLED 4K. Also purchased the Samsung Sound Bar with subwoofer - man the audio is BANGING!

Review from Samsung US
Helpful?603WXSAQV1T013869809408
Jul 27, 2021
Reviewer name: Kevo57
5 out of 5 stars
5 out of 5 stars review

Amazing Interface !!!

[This review was collected as part of a promotion.] The Crystal UHD 65” has an amazing quality picture and easy to use interface! Added bonus, the chunky remote is replaced with a modern stylist remote !! Overall, I stand by Samsung products and easy to use tech! If you haven't by now; Take a look at what they have to offer. - Happy Customer !

Review from Samsung US
Helpful?603WXSAQV1T013869809408