Hi Disappointed, Thank you for sharing your thoughts regarding the AU8000 TV’s sound quality. Please know we are here to help you and have a few suggestions to improve your audio experience. We recommend adjusting the Sound Settings to improve your experience. You can change the Sound Mode by going to Settings > Sound > Sound Mode. You can also customize the sound with Expert Settings by going to Settings > Sound > Expert Settings. To assist you with possible sound settings adjustments for a better audio experience, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor

Hi dawg! Thank you for purchasing the 2021 AU8000 Crystal UHD TV and for sharing your review. I am glad to hear you are enjoying the picture quality provided by the Crystal Processor 4K and Dynamic Crystal Color. Please know that the e-Manual is available directly on your TV at: Settings > Support > Open e-Manual It is also available online on the Samsung website in the Download Center. If you need assistance with setup or have any questions regarding functions, operation, or settings please contact Samsung Customer Support at: 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app 2) Manuals & Software 3) Warranty Info 4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates. ~ Samsung Solutions

Hi EduardoR, We appreciate your feedback on the AU8000 TV's User Interface and apps. Please know we are here to help you. First, let's ensure you are running the latest Firmware. Go to Settings> Support> Software Update. Next, you may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Settings > Support > Device Care > Start Device Care. If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor