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Customer reviews for SAMSUNG 85" Class AU800D-Series Crystal Ultra HD 4K Smart TV - UN85AU800DFXZA for
SAMSUNG 85" Class AU800D-Series Crystal Ultra HD 4K Smart TV - UN85AU800DFXZA
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4.5 out of 5 stars
stars
3,839 ratings3,753 reviews
  1. 5 stars73% (2,818)
  2. 4 stars17% (650)
  3. 3 stars4% (162)
  4. 2 stars2% (71)
  5. 1 star4% (138)
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Showing 251-260 of 3,753 reviews
Jul 24, 2021
Reviewer name: Elgansbrother
5 out of 5 stars
5 out of 5 stars review

My review

[This review was collected as part of a promotion.] The color is great the ease of operation has kept me in the Samsung fold when I switched from Vizio to Samsung I plan to take my first step into the Samsung Oled family late this year or early next year I like Samsung product support I was considering making the move from a 7000 to 8000 65 “ series I would like to suggest Samsung provide more comparisons then just feature comparisons I had to do a fair amount of research and made the decision to go with the 8000

Review from Samsung US
Helpful?603WXSAQV1T013869809408
Jul 24, 2021
Reviewer name: Rich
5 out of 5 stars
5 out of 5 stars review

Great TV For the Price

[This review was collected as part of a promotion.] Nice picture and surprisingly good sound from the tv speakers. Only thing I would have liked to have is more access to the picture controls. The “expert settings” are about as basic as they come. Otherwise this is a really great tv for what you pay.

Review from Samsung US
Helpful?603WXSAQV1T013869809408
Dec 11, 2021
Reviewer name: Robe
3 out of 5 stars
3 out of 5 stars review

Great picture, sound not impressed

tv replaced a sony 52” that picture died on. better picture and clarity then the sony and really easy to setup and connect to wifi. not impressed woth sound quality, took tv back to store and swapped for a new one because sound was echoing and felt like listening in a tunnel. second tv same experience, decided to keep as tv is more for background noise then anything. considering buying a sound bar to see if that amkes sound better, but not happy that it seems like this is a pmoy to have to buy a sound bar….

Review from Samsung US
Helpful?603WXSAQV1T013869809408
reply from Samsung Brand Ambassador

Hi Robe, Thank you for purchasing the Samsung AU8000 Crystal UHD TV and for sharing your feedback regarding the sound quality. Please know there are several sound settings you can adjust to suit your personal sound preferences. Change the Sound Mode by going to: Settings > Sound > Sound Mode You can also customize the sound with Expert Settings by going to: Settings > Sound > Expert Settings To assist you with possible sound settings adjustments for a better audio experience, or choosing a Samsung Soundbar to complement your viewing enjoyment, please reach out to us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic. 2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates. 3) Manuals & Software 4) Warranty Info 5) Contact Us ~ Samsung Solutions

Feb 27, 2023
Reviewer name: SamsungSad
1 out of 5 stars
1 out of 5 stars review

Not Reliable

The TV broke in less than 2 years from daily normal use. Half of the screen went out and shortly after the other half did too. The TV was mounted on the wall and only cleaned with a dry microfiber cloth. Very disappointed in the quality of this TV for the price I paid for it.

Review from Samsung US
Helpful?603WXSAQV1T013869809408
reply from Samsung Brand Ambassador

Hi SamsungSad, It’s unfortunate to hear of the issues you’ve had with your AU8000 TV. If your TV is out of the 1-year Manufacturer's Warranty, you can locate a service center in your area on Samsung's website. Go to Support (upper right corner) and select Schedule a Service Appointment. This will allow you to find a location nearest you to help you with your repair. Should you have additional questions or wish to troubleshoot the issue, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor

Jan 26, 2022
Reviewer name: ANGELO
1 out of 5 stars
1 out of 5 stars review

WORST TV

this is my worst tv purchase ever. it loses the internet. the sound leave a lot to be desired. it continually loses the hdmi connection and have to disconnect the cable and go through set up again. i do not write reviews. this is the first ever that is how much i dislike this tv.

Review from Samsung US
Helpful?603WXSAQV1T013869809408
reply from Samsung Brand Ambassador

Hi ANGELO, Thank you for purchasing the Samsung AU8000 and for sharing your detailed review. The feedback you have provided regarding the sound quality and connection issues you are experiencing are important to us and will be shared with our internal teams. We suggest you try the following to improve your experience: 1. Use 5Ghz Wi-Fi if possible 2. Try wired LAN if available 3. Try repositioning the router so there are no obstacles between your TV and the router Please also be sure you are running the latest firmware (v.1903.0). You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Settings > Support > Software Update. You may want to enable automatic updates for conveniences. Go to Settings > Support > Software Update, then select Auto Update. Additionally, to optimize the smart TV performance, please try Device Care option under the Support Menu. Go to Settings > Support> Device Care > Start Device Care. This improves your apps performance as it frees up unused cached memory and closes background apps. To tune the sound to your liking, you may want to try adjusting the several sound settings to suit your personal sound preferences. You can change the Sound Mode by going to: Settings > Sound > Sound Mode You can also customize the sound with Expert Settings by going to: Settings > Sound > Expert Settings I hope these tips help you enjoy the experience provided by your new Samsung TV. Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic. 2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates. 3) Manuals & Software 4) Warranty Info 5) Contact Us ~ Samsung Solutions

Aug 16, 2022
Reviewer name: Rajat
4 out of 5 stars
4 out of 5 stars review

Overall a good purchase

Smart TV is easy to use and clean interface. Easy to set up and happy with picture quality and works flawless. Rating 4 stars because of sound speakers, they are good but I do feel the need of a sound bar is must to have theatre experience. Sound decibel is slightly on the lower side but is good enough.

Review from Samsung Canada
Helpful?603WXSAQV1T013869809408
reply from Operations

Hi Rajat, thanks so much for your kind words! We sincerely appreciate your feedback and will share this with our team. We hope you enjoy many years of great entertainment with your Samsung TV! 

Oct 11, 2023
Reviewer name: Mike BOS
2 out of 5 stars
2 out of 5 stars review

Very slow to respond; would not recommend Samsung

I bought this in 2021 and was immediately disappointed. Upon setting up my applications, the TV lagged quite a bit; the TV often froze if I have hit buttons "too quickly". This problem only worsened with time, and clearing the cache did nothing to help. I have plenty of storage left on the TV so am very frustrated with the slowness of the TV. This is the second Samsung LED HDTV that I have experienced this problem with; Samsung will not get a third chance.

Review from Samsung US
Helpful?603WXSAQV1T013869809408
Dec 28, 2022
Reviewer name: Snowman_455
3 out of 5 stars
3 out of 5 stars review

Good tv beside this short life it has.

This model of tv must have defects built into it. This is the second TU7000 we had, each one only lasted two years almost to the day. Both time it was the main panel. We are waiting for yet another tv replacement. It gets costly with the travel time and cost of replacing this television. Once was bad enough but twice in four years, come on Samsung you need better model.

Review from Samsung Canada
Helpful?603WXSAQV1T013869809408
reply from Operations

Hi Snowman_455, thank you for sharing your feedback. At Samsung.ca, we always aim to satisfy our valued customers and would love to help. Please feel free to contact us at 1-800-SAMSUNG or via live chat on our website (http://www.samsung.com/ca/support/) for assistance. Thanks! 

Mar 26, 2023
Reviewer name: Will
2 out of 5 stars
2 out of 5 stars review

Broke after 15 months/Samsung don't care

Great TV, sound is great in small and big room. Darks are a lil hard to see. Have had the TV 15 months and screen went blank, could still hear sound but not anymore. 15 months and Samsung will not stand by product due to being 3 months out of warranty and refused any support of their product. Very disappointing .

Review from Samsung US
Helpful?603WXSAQV1T013869809408
Apr 28, 2022
Reviewer name: Charles123456789
3 out of 5 stars
3 out of 5 stars review

HDMI PORT DOESNT SUPPORT MY PS4

I bought this tv a couple months ago and tried to use my ps4 with it but the screen was always black. It worked with my laptop and my ps4 works with another screen so probably is about compatibility. Also one of the legs always goes down so we have to keep it low. The other features are great btw.

Review from Samsung Canada
Helpful?603WXSAQV1T013869809408
reply from Operations

Hi Vharles123456789, thank you for sharing your concern with us. Would you be able to share some more details with us so we can help? Give us a call at 1-800-SAMSUNG or use the live chat on our website (www.samsung.com/ca/support)