If something breaks there is no service even under warranty, they don't even know about their service centers. Their replacement part also not available in the market so you can not fix by yourself as well. My mover self propel control cable (1003007001 cable) broke and they do not have a replacement cable for last 5 months. They won't even send the part directly to you. Buying this product is just waste of time and money.

Good value if you buy it on sale. Then it's the cheapest vertical storage mower available. As far as quality it isn't a Honda or even a Toro but it doesn't cost as much as them either. The biggest issue is that it doesn't handle grass clippings that well. It blows them past the mulching plug, out the closed side discharge door, and out the front top of the rear door when the bag is attached. It also seems to pack grass clippings into the shroud around the drive belt which is probably why the self propel slows and fails so often. It isn't as good a mulcher as the twenty eight year old Craftsman mower it replaced but it is quieter and uses less fuel. The best feature is the vertical storage - it freed up lots of space in my storage shed. It won't last more than a couple of years but for the price paid that's OK.

RWD broke after using the mower three times. Merotec gave me a list of repair shops in my area for repair. I delivered the mower in June to the repair shop. It is now the middle of Sept. and the repair shop is still waiting on parts from Merotec to repair my mower.

I own a company and I have a loading dock that is staffed full time with two people. FED Ex tracking said the lawnmower was out for delivery to our dock at 5am this morning. Tracking said they would deliver today. At 4pm I was standing at the dock with my employees and I checked FedEx tracking, which said that FedEx had tried to deliver the lawnmower at 3:59pm. This was objectively, NOT TRUE. FedEx tracking said they would try to deliver the mower the next business day. I needed the mower this weekend, now I am renting a mower. If FedEx had just said they were running behind and could not deliver, I could understand. But to not ever come to our location and then LIE and say the reason the mower was not delivered was that we were not there really makes me Angry.

This is a powerful lawnmower that cuts well but it has a MAJOR design flaw. The gas cap will not stay locked while the mower is cutting and I eventually lost the cap after the mower chewed it up. I now have a mower that does not have a gas cap, making it useless. This problem should never have happened but the cheap design made it possible and I I don't have a contact number to reorder another defective cap.

The engine is under powered. Self propelled mode is slow and direct drive, does'tt disengage quickly and causes the mower to run into things like your pop up irrigation sprinklers. The ergonomics of the engine and self-propelled bars are horrible. Can you say carpel tunnel syndrome. I wish I could return it and buy something better. I don't recommend anyone to buy this product.

I bought this mower almost exactly 2 years ago, and it ran great every time I've used it up until last Friday. Out of nowhere now, when I try to start it, it fires right up for 3 seconds, then shuts off. It sounds like the governor settings are different or something as well. I've got a new air filter, a new spark plug, fresh gas that's been treated and lubed up, and cleaned all the linkages, but nothing has helped. I'm going to try to drain the gas tank and spray clean everything one more time.

1st one I had used on flat ground,lasted almost one summer the self propelled gears(which are plastic broke)took back got another one,this one didnt last the summer motor lock up,sams has really dropped the ball on this brand selling bad quality products I hope this is not a trend of sams will have to go shopping somewhere else

I thought rear wheel drive would be good. I was wrong. There is no throttle control and you would have to be an athlete to run behind this mower. Instructions say to fully engage the drive bar and not partially pull the bar back warning it will damage. I mowed on two different days and I spent more time holding the mower back making my arms hurt. Too powerful and need to be able to control speed. Only good thing was ease of start, thus two stars. Returned to Sam's without difficulty.

This mower is worth every penny. Starts on the first pull with no priming. I didn't care if I could hang it on the wall or not. The ony issue is, if there is one, is that it could go just a little bit faster when using the self-propelled drive. It cuts your grass perfect at this speed. Go ahead and pay the big bucks for the Hondas and Toros. This mower does just fine!