Customer reviews for Yard Force 21" Self-Propelled RWD Walk Behind Mower with Vertical Storage Technology forMember photos









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Engine is junk
Bought this mower and was great for the 1st 3 mowings of the season then started to sputter at EVERY use with increasing frequency and, by the end of summer, simply wouldn't start. Since it was beyond the 90 day warranty for outdoor power equipment, it was no longer covered by Sam's. I was directed to Briggs and Stratton who FULL on refused to honor the warranty (NO KIDDING!) They accused me of using bad gas. I offered to bring the mower in for service and even pay for it if the fix was something not covered. They refused to even look at it!! With Briggs' refusal to look at it, I can only assume they were afraid that there would be a warranty issue. By their refusal, The bottom line is THE ENGINE ON THIS MOWER DOES NOT HAVE A 2 YEAR WARRANTY. I ended up junking the mower. On the upside, my local recycler gave me $3 taking away some of the sting.
We are sorry to hear that you had a negative experience with our product. Customer satisfaction is our top priority, and we strive to provide high-quality products to all of our customers. We would like to learn more about your specific situation and see how we can make it right. Please reach out to our customer service team so we can address your concerns and improve our products in the future. Thank you for bringing this to our attention.Yard Force Customer Service and Technical SupportPhone: (866) 902-9690 (Monday – Friday 8:30 am to 5:00 pm ET)-Yard Force
Yard Force
Terrible experience with Yard Force! My self-propelled mower broke, and I've been dealing with their warranty process since May 7th. I've sent in all the necessary documents, but they keep giving me the runaround. First, they said they didn't have anyone in my area to fix it, so I had to drive 2 hours away. Then, they promised to find a closer location, but that never happened. Now, they're saying they need to approve the repair, even though I already received approval via email. I'm extremely frustrated with their customer service. When I finally get my mower back, I'll be selling it and buying a new one from Lowe's. Sorry Sam's they did me dirty. Torro it is...
Thank you for purchasing the Yard Force 21" Self-Propelled Mower. I am sorry that your mower is having issues and your experience with our customer service team has been a disappointment. Please give us the opportunity to resolve this issue for you by contacting our customer service team and give them code 0613202521SP. Yard Force Customer Service and Technical Support Phone: (866) 902-9690 (Monday – Friday 8:30 am to 5:00 pm ET) Email: support@MerotecUSA.com
Worst purchase ever!
I saw this and the price was great. This lawn mower is supposed to be self- propelled, it barely works. I'm 62 and it takes all my strength to push this mower. I have had other self-propelled, this one is horrible! If I could take it back, I would. I was hoping maybe after some use it might get better-NOT! DO NOT BUY!
We are sorry to hear that you had a negative experience with our product. Thank you for bringing this to our attention. We have a service network to support our product in the field and under warranty review the system to ensure it was working properly. Yard Force Customer Service and Technical Support Phone: (866) 902-9690 (Monday – Friday 8:30 am to 5:00 pm ET) -Yard Force
Great mower Y’all worth the money
Great mower!!!! bought this mower last year to replace my snapper mower of 7 years…. I have always been a Briggs and Stratton guy and I have to say the mower is awesome between one and three pulls . It fired right up faithfully.. I purposely waited for one year before writing this review it set out in my shop over the last winter. I just brought it out today and it fired right up in three pulls . The self-propelled shin is that a perfect speed Imo over a 3rd acre three times a month.. I recommend this mower I was not disappointed this mower has earned my trust and it is very reliable. I’m looking forward to another great season with it. Hope this review helped. To me, it was worth five stars.
DO NOT BUY. CANNOT GET REPLACEMENT BLADES.
Bought two of these mowers. One is still in the box. Gave the other to in-law. After mowing one season she wanted to get a new blade. Absolutely cannot find a compatible blade to fit this mower. Have called YardForce tech support twice and emailed once with no solution. Mowers are now 1 to 1-1/2 years old and I am going to attempt to return. Hopefully Sams will honor the return of a useless product. DO NOT BUY THIS MOWER!
We are sorry to hear that you had a negative experience with our product. We would like to learn more about your specific situation and make sure you had resolution. Please email your contact to supports@merotecUSA.com.Thank you for bringing this to our attention.Yard Force Customer Service and Technical SupportPhone: (866) 902-9690 (Monday – Friday 8:30 am to 5:00 pm ET)-YardForce
Great customer service from Sam's and Yard Force
I thought I was done because I bought an older model Yard Force mower at Sam's Club, had it delivered, and this was in May 2020. Since I was taking care of my mother and had a bad knee, I paid someone to mow, & didn't actually open the box until May 2021. The mower worked well, had multiple grass settings and was easy to use with rear wheel drive for the hills. A friend took over for me, using the mower & liked it. But this year, it wouldn't start. I found the old receipt, called the #, and Sam's said the YF mower has a 2-yr. warranty. Sam's refunded me & will pick it up for return. Now, that's terrific service! Thanks, Sam's Club. I'll give YF another try, too, since there's a new model on sale now. Remember to drain your gas at year's end & maybe use Mechanic in a Bottle or Sea Foam to clean the carburetor. For sure, I'm keeping my Sam's membership!
Terrible Relaibility
Just bought this new from Sam's in Vero Beach, FL on 08 May 2023. Cut the grass once each week for the past three weeks. Have had recurring issues with extended, non-starting status when cold now twice. Something is very wrong with the fuel/engine systems. This will be returned for another, but be aware of possible lemon's from this manufacturer. Not a good look for Sam's!!!!!!
We are sorry to hear that you had a negative experience with our product. Customer satisfaction is our top priority, and we strive to provide high-quality products to all of our customers. We would like to learn more about your specific situation and see how we can make it right. Please reach out to our customer service team so we can address your concerns and improve our products in the future. Thank you for bringing this to our attention.Yard Force Customer Service and Technical SupportPhone: (866) 902-9690 (Monday – Friday 8:30 am to 5:00 pm ET)-Yard Force
DO NOT buy a yard force mower
First off SAMS club stood by what they sell. I bought the yard force self propelled mower a while back and I loved it. It worked very good until it didn’t. The mower stopped propelling. A spring fell on the ground and then I found a plastic nylon pulley (melted) on the ground. I called several lawn mower service places and no one would service it. I called Merotec USA and they sent me a diagram of parts and gave me their parts distributor outdoorpowerdirect.com. I looked for the parts and was out of stock for weeks. I called Merotec again and they said to call the distributor because parts one in daily. When I called the distributor they said the don’t sell parts to consumers. They gave me a name of a local distributor that could get me the parts. Well when I called the so called local guy it was a car garage and didn’t work on mowers and didn’t know why he was a distributor but he could order if I paid in advance and it took 3 months for another part to come in. But then I would have to do the repairs and then thought that’s just not right. So I called Sam’s club and the store manager gave me two options 1 I could bring the mower back and she would replace with a new yard force or 2 she would give me my money back. Now even though Merotec (yard force) did not really help me Sam’s Club did. So DO NOT by a Yard Force mower. Actually I called Merotec customer service back to let them know what transpired and how they really did not help me at all and Michael said well if you don’t need help I have other customers that do! Looking at the reviews of this mower several other people had the pulley melt off too.
We are sorry to hear that you had a negative experience with our product and customer service. Please feel free to reach out to our customer service team and ask for Jim Wilson from Merotec so we can address your concerns and improve our products in the future. <br /><br />Thank you for bringing this to our attention. Yard Force Customer Service and Technical Support Phone: (866) 902-9690 (Monday – Friday 8:30 am to 5:00 pm ET) <br /><br />-Yard Force
This mower cannot be adjusted.
We bought this lawnmower one month ago. It runs so fast that it pulls both myself and my husband down. I just got off of the phone with support and was advised that that's just the way it is, i.e. there is no adjustment. This mower is obviously not adjusted correctly if it pulls down an adult. Support was of no help whatsoever.
Buy another brand no customer support.
I got exactly 3 uses out of this mower before it quit. Sams would do nothing as I didn’t purchase the protection plan. Called manufacturer who gave me an automated number for support. Called back and was told to contact local contracted repairer who told me wait time for repair was 8-9 weeks.
We are sorry to hear that you had a negative experience with our product. Customer satisfaction is our top priority, and we strive to provide high-quality products to all of our customers. We would like to learn more about your specific situation and see how we can make it right. Please reach out to our customer service team so we can address your concerns and improve our products in the future. Thank you for bringing this to our attention.Yard Force Customer Service and Technical SupportPhone: (866) 902-9690 (Monday – Friday 8:30 am to 5:00 pm ET)-Yard Force


