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Customer reviews for Wellness by Design Ergonomic Mesh Back Office Chair with Headrest, Assorted Colors for
Wellness by Design Ergonomic Mesh Back Office Chair with Headrest, Assorted Colors
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4.1 out of 5 stars
stars
225 ratings115 reviews
  1. 5 stars66% (148)
  2. 4 stars10% (23)
  3. 3 stars7% (16)
  4. 2 stars4% (10)
  5. 1 star12% (28)
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Showing 101-110 of 115 reviews
Aug 28, 2023
D2
1 out of 5 stars review

Bad buy

Very poor quality Will not lock in upright position--always reclined. Fabric pulled out from frame.

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reply from True Customer Service

Thank you for sharing your experience on this office chair. Please reach out to our customer service team at 800-379-9773 or email at service@trueinnovations.com so that we can determine the issue with your chair. We look forward to hearing from you so that we can get your chair in great condition.

Dec 2, 2021
JRish
5 out of 5 stars review

Great Office Chair

Took a chance when ordering since it had no reviews at the time - feels extremely sturdy and heavy, no cheap plastic feel. Comfortable for sitting at the computer for hours. Definitely recommend!

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Apr 12, 2022
KatieG
5 out of 5 stars review

Very Comfortable!

I was hesitant to purchase this chair from some of the mixed reviews, but after using it for the last couple of weeks I don't regret buying it. The seat is very comfortable and supportive and the adjustable arm rests are a great feature. The mesh backing doesn't seem the strongest, but I feel it will hold up just fine as long as you are careful with it. I work from home and sit in this chair 9+ hours a day and every time I sit down I'm so pleased with this purchase. It also was pretty easy to put together, we were done with it within 30 minutes or so. I'd say this is a great value for what you get. Would highly recommend!

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Aug 12, 2022
Alric S
2 out of 5 stars review

Very low chair and flimsy arm rest

Overall, the chair is comfortable but too low to the ground even at the highest height. Also, the armrests seem like they will break very soon

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reply from Supplier Response

Thank you for your feedback. We are sorry to hear that our product did not meet your expectations. We value your comments as we are always looking to improve our products. If you require further assistance with your product, please do not hesitate to contact us at service@trueinnovations.com, or call (800) 379-9773.

Nov 21, 2025
JUDY
4 out of 5 stars review

very comfortable

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Jul 1, 2023
Darkness
1 out of 5 stars review

Poor

Poor quality. staples for the Mesh backing comes loose.

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reply from True Customer Service

Thank you for letting us know your experience. We are sorry that your chair needs repair. Please contact our customer service department at 800-379-9773 so that we can initiate a warranty claim and get the mesh replaced.

Mar 1, 2024
Marvin
2 out of 5 stars review

Back Mesh began to pull out with Staples showing

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reply from True Customer Service

Hello Marvin, thank you for reaching out and sharing your experience. We are sorry to hear that your chair is not holding up as expected. Please contact our customer service department so that we can get a replacement cushion sent to you. You can reach us at 800-379-9773 or service@trueinnovations.com. We look forward to getting your chair in great condition.

Dec 6, 2024
isa
5 out of 5 stars review

Please bring back!!!!

Bring this chair back please. I need another one and cant seem to find a good high back well padded ergonomic chair.

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reply from True Customer Service

Thank you for your feedback! We’re thrilled to hear you loved the chair and are looking for another one. At our company, we offer a wide range of chairs with varying features and designs to suit different preferences and needs. We would be happy to recommend some options that may better suit your needs. Please feel free to contact our customer service team at 800-379-9773 or service@trueinnovations.com for further assistance.

Aug 21, 2024
MC
1 out of 5 stars review

Junk

Started falling apart a year in, asked for parts from the company and they "discontinued it" and won't provide any help.

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reply from True Customer Service

Hello, I do apologize for the inconvenience! Please email serviceescalations@trueinnovations.com for further assistance.

Jan 26, 2025
JBF
1 out of 5 stars review

Coming apart and it's not even two years old.

Mesh back is starting to pull out. Arm rest covers are starting to tear. Mounting in base is starting to get loose.

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reply from True Customer Service

Thank you for sharing your experience. We are sorry to hear that your chair is having problems. Please contact our customer service team at 800-379-9773 or service@trueinnovations.com so that we can determine the best replacement parts to get your chair in great condition.