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Customer reviews for Wellness by Design Ergonomic Mesh Back Office Chair with Headrest, Assorted Colors for
Wellness by Design Ergonomic Mesh Back Office Chair with Headrest, Assorted Colors
4.1 out of 5 stars
stars
225 ratings115 reviews
  1. 5 stars66% (148)
  2. 4 stars10% (23)
  3. 3 stars7% (16)
  4. 2 stars4% (10)
  5. 1 star12% (28)
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Showing 81-90 of 115 reviews
Apr 25, 2023
Cwell
2 out of 5 stars review

Broke within a couple of months.

I bought this chair to use for gaming, it gets used at most 2 hours a night each week. Was happy with my purchase until a day ago then the staples that hold the mesh backing on started popping out. I called Sam's club, but they told me I had to contact the manufacturer, good luck with that. I can't find anyway to contact them. So I'm out $150 bucks.

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reply from True Customer Service

Thank you for leaving your feedback and experience. Please contact our customer service department at 800-379-9773 and one of our customer service representatives can assist you with placing a warranty claim to replace the cushion that is coming apart. We look forward to assisting you!

Jun 18, 2022
Aevia
5 out of 5 stars review

Great for WFH and gaming.

I needed a work from home/gaming chair until I can reupholster my favorite 10 year old chair. This has a metal base. Nice adjustment options in arm height, seat forward position relative to backrest, back tilts. Seat foam is very dense and feels like it'll last. Overall very happy with the comfort and price.

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Mar 30, 2023
Tyler B
1 out of 5 stars review

CHAIR IS SQUEAKY!!!

I purchased this chair less than 4 months ago. The chair is comfortable, has lots of adjustment options, and was easy to assemble. A month or so after purchasing the chair it started squeaking when rotated left/right or when leaned back in. It has gotten worse and now squeaks whenever you shift weight in the chair. I am 5'9" 180 lbs so I don't feel that my weight is an issue. This is the 3rd chair I have owned from this company but the first chair I have had an issue with. Very disappointed in the quality of this chair.

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reply from True Customer Service

Hello Tyler, Thank you for leaving your feeback! I am sorry to hear that your chair is squeaking, it shouldn't do that at all. Please reach out to our customer service department at 800-379-9773 and they can troubleshoot to see what part you need replaced. It sounds like the seat plate, which is an easy fix. A representative can assist you with placing a warranty claim and get your chair to stop squeaking so that you can continue enjoying it.

Jan 16, 2023
Dano55
4 out of 5 stars review

Broken Components

Purchased at our "local" Sam's club which is 30 mi away. There were 4 chairs in stock but 3 of the boxes were opened or unstapled so we chose the unopened one. Got it home and immediately set out to putting it together. Turns out one of the adjustment levers on the seat base was broken off. I'm either returning to store, ordering another online or calling customer service to see if they can send another replacement part..I would encourage you to inspect the chair prior to leaving the store. Hope it's comfortable and serves me well.

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Jun 6, 2023
Krissy
5 out of 5 stars review

Verified Purchase

Just what I was looking for

This chair was easy to put together and is very comfortable and easy to move around in - the wheels glide smoothly. I would buy again.

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reply from True Customer Service

Thank you for sharing your positive feedback, Krissy. We are delighted to hear that you found the Wellness by Design Office Chair comfortable, easy to assemble and the casters make the chair easy to move around. We hope to have more opportunities to serve you in the future. If you need any assistance, please do not hesitate to reach out to us at 800-379-9773.

May 19, 2023
Erica
1 out of 5 stars review

Verified Purchase

Arrived Damaged - Waiting for Replacement Part

Arrived Damaged - Waiting 10-15 weeks for replacement from the company. Will update review if/when replacement arm arrives.

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reply from True Customer Service

Thank you for letting us know your experience. We apologize for the inconvenience of the part being on backorder. Please note that our warranty claims ae all resolved within 60 days so you will not have to wait 10-15 weeks. That response was due to shipping delays and delays at the port which we are no longer experiencing. We hope that you will review the chair again once you receive your replacement parts. Please let us know if you need our assistance at 800-379-9773.

Apr 1, 2022
Amber
1 out of 5 stars review

No Assembly Instructions

I would love to try this chair but it didn’t include assembly instructions and I can’t find anything online. Here’s hoping I can put it together by guessing which screws go where

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Oct 27, 2021
sb
1 out of 5 stars review

Very uncomfortable chair

Very disappointed on this chair. I bought this chair going by its name - Ergonomic, wellness by design and found it not very comfortable. The back of the chair and the mesh is badly designed

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reply from Supplier Response

Thank you for your feedback. We are sorry to hear that our product did not meet your expectations. We value your comments as we are always looking to improve our products. If you require further assistance with your product, please do not hesitate to contact us at service@trueinnovations.com, or call (800) 379-9773.

May 23, 2022
KG
4 out of 5 stars review

Verified Purchase

Love this chair

Comfortable

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Dec 10, 2023
Jon
5 out of 5 stars review

Verified Purchase

Great

Love it.

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reply from True Customer Service

Thank you for taking the time to leave a review. We appreciate your purchase and love the feedback because we are always looking to improve our products based on what the customers want! Please let us know if you need assistance in the future at service@trueinnovations.com or 800-379-9773.