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Customer reviews for Wellness by Design Ergonomic Mesh Back Office Chair with Headrest, Assorted Colors for
Wellness by Design Ergonomic Mesh Back Office Chair with Headrest, Assorted Colors
4.1 out of 5 stars
stars
225 ratings115 reviews
  1. 5 stars66% (148)
  2. 4 stars10% (23)
  3. 3 stars7% (16)
  4. 2 stars4% (10)
  5. 1 star12% (28)
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Showing 91-100 of 115 reviews
Apr 17, 2022
David
5 out of 5 stars review

Verified Purchase

Comfortable

Comfortable

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Mar 3, 2023
Cottoncandie1
5 out of 5 stars review

Verified Purchase

Great style, great price!

Great office chair!

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Mar 2, 2024
DJB71
5 out of 5 stars review

Verified Purchase

Nice chair

Nice chair

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reply from True Customer Service

Thank you for your review, we really appreciate you taking the time to leave feedback. We are happy to hear that you like your chair and hope it will work well for you for a long time. Our customer service representatives can be reached at service@trueinnovations.com or 800-379-9773.

Apr 10, 2022
Gerry
4 out of 5 stars review

Verified Purchase

OFFICE CHAIR

CHAIR IS A GOOD VALUE

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Feb 10, 2023
G1
5 out of 5 stars review

Verified Purchase

Good

Comfortable

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Feb 26, 2024
bears
1 out of 5 stars review

Short lived comfort

The office chair in question presents a mixed bag of features and experiences. Starting on a positive note, its assembly process is straightforward and user-friendly, allowing for a hassle-free setup by just one person, guided by clear instructions. The design aesthetics of the chair are commendable, boasting an appealing look that would fit well in most office environments. However, the chair falls short in terms of comfort, ergonomics, and build quality over time. Initially, the chair appears to be comfortable, but the padding begins to show signs of wear after just a month of use. This issue is further exacerbated by the mesh back, which, although comfortable at first, stretches out and fails to provide adequate support after about a year. This could be a significant drawback for users looking for long-term ergonomic support. Moreover, the seat depth, at 20 inches, poses a challenge for individuals shorter than 5'7", as it becomes uncomfortable to use once the mesh loses its integrity. Considering the durability concerns and the impact on comfort and support over time, the chair does not offer good value for its price. The need to potentially replace the chair annually diminishes its overall worth, making it difficult to recommend for those seeking a reliable and long-lasting office seating solution.

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reply from True Customer Service

Thank you for your feedback. We are sorry to hear that our product did not meet your expectations. We value your comments as we are always looking to improve our products. If you require further assistance with your product, please do not hesitate to contact us at service@trueinnovations.com, or call (800) 379-9773.

Apr 1, 2024
Austin
1 out of 5 stars review

Not the quality I would expect from Sam's Club

I bought this chair 14 months ago and was pretty happy for the first 6 months. Then the squeaking started. And got louder. And now is audible on Zoom calls. I reached out to the company and they said they don't cover anything past 12 months, and offered to sell me some replacement parts. I wish that I had reached out sooner, but life is busy! I work from home, but travel often, so I would say I use this chair about 40% of the work week from 8-5. I do not recommend you purchase this chair.

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reply from True Customer Service

Thank you for your feedback on Wellness by Design Ergonomic Mesh Back Office Chair, Austin. We are sorry to hear that your chair was making noise. We are happy to replace your seat plate to correct this issue. Unfortunately, your chair has exceeded the 1 year warranty. We do make parts available for purchase for a nominal fee once the chair is outside of the warranty period. Please contact us at 800-379-9773 or service@trueinnovations.com if you would like to order parts.

Jan 29, 2022
Miss Jo
5 out of 5 stars review

Awesome chair

I have to sit long hours for work and this chair helps with my posture.

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Feb 11, 2023
Jeff O
1 out of 5 stars review

Mesh pulls apart from frame in 1 week

Mesh started separating from the frame after 3 uses. Do not purchase.

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reply from Supplier Response

Thank you for your feedback. We are sorry to hear that our product did not meet your expectations. We value your comments as we are always looking to improve our products. Please reach out to our customer service department to see if you can send you replacement parts that will repair your chair. You can reach us at 800-379-9773.

Sep 27, 2022
Joey
3 out of 5 stars review

Not very durable

Easy to assemble but it broke after 3 months.

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reply from Supplier Response

Thank you for your feedback. We are sorry to hear that our product did not meet your expectations. We value your comments as we are always looking to improve our products. If you require further assistance with your product, please do not hesitate to contact us at service@trueinnovations.com, or call (800) 379-9773.