Thank you for bringing this to our attention. We're very sorry to learn that you had this disappointing experience with Purina Tidy Cats Non-Clumping Cat Litter for Multiple Cats. Please know that the situation you encountered is unusual and not typical of our products. When you have a moment, please call us at 1-800-835-6369. We're available Monday through Saturday from 8 a.m. to 5 p.m. (CST). We look forward to speaking with you soon. - The Tidy Cats Team

Thank you for bringing this matter to our attention. We are truly sorry to hear about your experience with Purina Tidy Cats Litter, Natural Clay Product With Deodorizing System, and we sincerely apologize for any inconvenience this has caused. This situation is unusual and certainly not typical of our product. We’d love to gather more details to better understand your experience and provide assistance. Please call us at 1-800-835-6369. We're available Monday - Saturday: 8 a.m. - 5 p.m. CT, and we look forward to speaking with you soon. - The Tidy Cats Team

We're really sorry for the experience that you had with our Tidy Cats. Please know that litter is produced from natural ingredients, which are not always uniform in composition and may vary in color, size, and texture and performance. Because of this, variances could occur and may explain the situation you have described. When you have a moment,. Please contact us at https://www.purina.com/contact-us, and we'll assist you as soon as possible.- The Tidy Cats Team