We're really sorry for the experience that you had with our Tidy Cats. Please know that litter is produced from natural ingredients, which are not always uniform in composition and may vary in color, size, and texture and performance. Because of this, variances could occur and may explain the situation you have described. When you have a moment,. Please contact us at https://www.purina.com/contact-us, and we'll assist you as soon as possible.- The Tidy Cats Team

Thank you for bringing this matter to our attention. We are truly sorry to hear about your experience with Purina Tidy Cats Litter, Natural Clay Product With Deodorizing System, and we sincerely apologize for any inconvenience this has caused. This situation is unusual and certainly not typical of our product. We’d love to gather more details to better understand your experience and provide assistance. Please call us at 1-800-835-6369. We're available Monday - Saturday: 8 a.m. - 5 p.m. CT, and we look forward to speaking with you soon. - The Tidy Cats Team

Thank you for reaching out to us. We sincerely regret your experience with Purina Tidy Cats Non-Clumping Cat Litter for Multiple Cats. This is not what we expected. We'd want to gather more information to better understand your issue. Please call 1-800-835-6369. We are available starting at 8 a.m. to 5 p.m. (CST) Monday through Saturday. We look forward to hearing from you. - The Tidy Cats team