We're so sorry to learn that you had this experience with Purina Tidy Cats Litter, Natural Clay Product With Deodorizing System. Please know that the situation you encountered is unusual and not typical of our products. We'd like to learn more and offer our help. Please call us at 1-800-835-6369. We are available Monday through Saturday from 8 a.m. to 6 p.m. (CT). We thank you for getting in touch with us and look forward to speaking with you. – The Tidy Cats Team

Thank you for your feedback and continued support. We sincerely appreciate your loyalty and encourage you to reach out if you have any additional questions or concerns by visiting: https://www.purina.com/contact-us — The Tidy Cats Team

Thank you for your feedback and continued support. If you have any additional questions or concerns, please don’t hesitate to reach out to us through our https://www.purina.com/contact-us. We’re always happy to help. — The Tidy Cats Team

Thank you for the wonderful feedback! We're so happy to hear that Tidy Cats is working well for you. Knowing we're helping create a happier litter box experience means the world to us. If you ever have any questions or feedback to share, we'd love to hear from you at https://www.purina.com/contact-us. – The Tidy Cats Team