We’re very sorry to hear that Tidy Cats Litter, Natural Clay Product With Deodorizing System, didn’t meet your expectations and that your cats had a reaction. The health and safety of our consumers' cats are our highest priorities. We value our consumers' feedback and loyalty. Our goal is to make a top-quality litter for your cats and household, making it tidy and clean. As we take safety extremely seriously, we'd like the chance to learn more and assist you further. Please give us a call at 1-800-835-6369. We're available Monday through Saturday at 8 a.m. to 6 p.m. (CST), or reach out to us at www.purina.com/contact-us. We look forward to speaking with you soon. - The Tidy Cats Team

We are truly sorry to hear about your experience with Purina Tidy Cats Litter, Natural Clay Product With Deodorizing System, and we sincerely apologize for any inconvenience this has caused. This situation is unusual and certainly not typical of our product. Our team would glad to gather more details to better understand your experience and provide assistance. Please call us at 1-800-835-6369. We're available Monday through Friday from 8 A.M. to 6 P.M. CT and Saturday and Sunday from 8 A.M. to 5 P.M. CT, and we hope to hear from you soon. - The Tidy Cats Team

We're sorry to learn that Purina Tidy Cats Litter Natural Clay Product With Deodorizing System didn't perform as expected. We want to learn more about your experience and offer our help. Please get in contact with us by following this link: https://www.purina.com/contact-us. -The Tidy Cats Team

Thank you for contacting us. We sincerely apologize for your experience with Purina Tidy Cats Litter, Natural Clay Product With Deodorizing System. We understand how frustrating it can be when the litter does not make cleanup easier, and lingering urine odors become difficult to manage. We're sorry to hear that the non-clumping performance did not meet your expectations and left you dissatisfied with the product. This is not the standard we strive to uphold. We'd like to learn more and offer our support. Please call us at 1-800-835-6369, Monday through Friday, 8 a.m. to 6 p.m. (CT), and Saturday through Sunday, 8 a.m. to 5 p.m. (CT). We hope to hear from you soon. – The Tidy Cats Team

We are truly sorry to hear about your experience with Purina Tidy Cats Litter, Natural Clay Product With Deodorizing System, and we sincerely apologize for any inconvenience this has caused. This situation is unusual and certainly not typical of our product. We’d love to gather more details to better understand your experience and provide assistance. When time permits, please reach out to us directly at https://www.purina.com/contact-us. - The Tidy Cats Team