Thank you for getting in touch about our Olay Total Effects 7 in 1 Moisturizer with SPF 15. We're sorry to hear that you didn't get the moisturizing benefits you were hoping for and that your nose seemed to dry out a bit. That's not the kind of experience we want any of our consumers to have and we understand how frustrating this may have been for you. Please know that we will be addressing this with our Health and Safety team. Safety is our highest priority and we have made it our duty to test all of our products thoroughly, ensuring they are safe when used as directed. However, we understand that some consumers can have personal sensitivities and so aren't able to tolerate specific ingredients or formulations. We do recommend that you discontinue from using the product if you haven't already done so. When you have the time, please give us a call at (800) 285-5170 or email us through our Contact Us Page so we can further assist you.

We appreciate you taking the time to review our Olay Total Effects Facial Moisturizer. We're incredibly sorry to hear about your recent experience, and we hope you're feeling better. Please know that all our products are thoroughly evaluated to be safe when used as directed. However, some people may have personal sensitivities and cannot tolerate a particular ingredient or formulation. For now, we ask that you discontinue using it and give us a call so we can collect some details for our Safety Team and help you out. We can be reached at (800) 285-5170.