Hi dear customer,Thank you for sharing your feedback on the Ninja CREAMi Ice Cream Maker. We’re sorry to hear that the texture of your frozen treats didn’t meet your expectations. The CREAMi is designed to create a creamy consistency, but results can vary depending on ingredient ratios and freezing time.For a smoother texture, we recommend ensuring your base is frozen for at least 24 hours and using the "Re-Spin" function if needed. If you'd like additional tips or assistance, our team would be happy to help—please reach out to us at 1-800-365-0135.We appreciate your feedback and hope we can help improve your experience.Kind regards,Ninja Kitchen

Thank you for taking the time to share your feedback with us. We are truly sorry to hear that your experience with our product did not meet your expectations. We greatly value our customer's opinions as they help us continuously improve and develop products that truly meet the needs of those who trust us. In the meantime, if you need additional assistance or would like to discuss your situation further, please don't hesitate to contact our customer service team at 1-800-365-0135. We will be happy to help. Once again, we appreciate your feedback and look forward to providing you with a more satisfying experience in the future. Kind regards, Ninja Kitchen.