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Customer reviews for Ninja CREAMi 7-in-1 Ice Cream & Sorbet Maker with Additional Pints for
Ninja CREAMi 7-in-1 Ice Cream & Sorbet Maker with Additional Pints
4.6 out of 5 stars
stars1,382 ratings560 reviews
  1. 5 stars82% (1,135)
  2. 4 stars8% (105)
  3. 3 stars3% (37)
  4. 2 stars2% (28)
  5. 1 star6% (77)

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Showing 1-10 of 560 reviews
Apr 24, 2026
Susan Curtid
5 out of 5 stars review

Verified Purchase

Delicious

This product produces exceptional ice cream that surpasses expectations. If you are seeking an alternative to purchasing half-gallons or smaller containers of ice cream at high costs, this is the solution. You can enhance your ice cream experience by incorporating the finest quality fruits and ingredients.

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Jun 20, 2025
MBP
5 out of 5 stars review

Verified Purchase

Heavy, powerful

Plan on 24 hours from prepping the mix to enjoying the results. It's a heavy machine, and powerful. It takes up a lot of real estate on the counter, where it lives because of its weight. The results are terrific. The mixes we've tried use three of the four supplied containers. You'll have more options than you'll every see in your grocery store freezer section.

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Jul 20, 2025
Beth
5 out of 5 stars review

Verified Purchase

Summer HIGHLIGHT we'll use year round!

Decided to splurge to make frozen treats with protein drinks. Now we have ice cream everyday made from lean protein and Lactose free milk! FANTASTIC addition to healthy living!

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Apr 23, 2023
Shelly
5 out of 5 stars review

Verified Purchase

Absolute Must Have!

Love this machine! It’s a game changer for frozen desserts. Thinking ahead to make the base has taken some getting used to, but once the base is ready and frozen, the options are endless! The recipe book that comes with the machine is great. But, the fun has come from experimenting. Well worth the price, especially if you use it more than just occasionally.

Helpful?4XDWMF0X651413868159404
Jul 7, 2024
JS
5 out of 5 stars review

Verified Purchase

Love this thing

Love that I can make healthy ice cream and it’s very satisfying. This little machine works super well and I use it almost every day!! I always have a few different containers in the freezer ready to go. I gifted this to a friend as well and they love it too. Totally worth it if you like ice cream but want to make it healthier for yourself. I’ve used bases everything from yogurt and fruit, just canned fruit with its juice, coconut milk, fairlife milk, protein shakes etc. it all turns out great. It’s fun to experiment with.

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Jan 30, 2026
KG
2 out of 5 stars review

Verified Purchase

Make ice cream? Really?

Disappointed. You basically have to make the ice cream, freeze for 24 hours after you have manually mixed all the ingredients. When you are ready to eat the ice cream you put the frozen product in the ninja device and it basically just sties it up. That's is. Can't tell you about anything else it does but it would have to follow the same process.

Helpful?4XDWMF0X651413868159404
reply from SharkNinja Product Expert

Hello there, thank you for taking the time to share your experience with the CREAMi. We’re sorry to hear that the process didn’t meet your expectations, and we understand how disappointing that can be. The CREAMi does require freezing your base for 24 hours before processing, as this allows the machine to transform the mixture into a smooth, creamy texture. While the device does “spin,” it actually uses a specialized Creamify™ technology that finely shaves and blends the frozen base. This is what creates the ice‑cream‑like consistency. If you’d like tips for faster prep, alternative recipes, or maximizing the machine’s features, our team is always happy to help. Feel free to contact our customer support team at 1-800-365-0135, Monday to Friday from 9 a.m. to 9 p.m. ET, and Saturday from 9 a.m. to 6 p.m. ET. Warm Regards, Ninja Kitchen

May 7, 2026
Ron
1 out of 5 stars review

Verified Purchase

NOT a Maker. NOT a 5-Year warranty

NOT a maker. Only a chopper. You have to make everything and freeze it then it only chops it up. ALSO - Extended warranty is NOT 5 years. I told customer service and they just said Oh, that's not cool. But it is still listed as an option to get a 5-Year warranty when it's actually a 3-year.

Helpful?4XDWMF0X651413868159404
reply from SharkNinja Product Expert

Hi Ron, thank you for sharing your feedback. We’re disappointed to hear that the product didn’t meet your expectations, especially regarding its functionality and the confusion around the extended warranty. We understand how frustrating it can be to discover after purchase that the unit requires pre‑frozen ingredients and functions more as a chopper than a maker, as well as to receive conflicting information about warranty coverage. That’s certainly not the experience we want for our customers. We’d appreciate the opportunity to look into the performance concerns you’re experiencing with your Creami to ensure there are no defects and to help make sure you’re getting the best possible performance from your unit. Please contact our customer service team at 1‑800‑365‑0135, available Monday to Friday from 9 a.m. to 9 p.m. ET and Saturday from 9 a.m. to 6 p.m. ET, and we’ll do everything we can to make this right. Kind regards, Ninja Kitchen

Apr 29, 2023
Trevino
1 out of 5 stars review

Verified Purchase

Disappointed

This works very well for what it’s intended, but what I don’t like is that some of the product has made its way into the lid where the blade attaches and makes it impossible to clean. Just imagining the mold that will begin to grow in there was all I needed to return it. If they made a lid that was easy to clean would make a huge difference because I would have kept it.

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Jan 31, 2024
Mychael
1 out of 5 stars review

Verified Purchase

Unacceptable item

This item was purchased and put to the test. After the first batch of frozen goods the end result were a fiasco. Could it be that label instructions are contradictory on the instructions says no smoothies and the actual product has a smoothie button. The noise of the motor is not safe for eardrums. At time of testing I had no equipment to measure the level of decibels, but not safe.

Helpful?4XDWMF0X651413868159404
reply from SharkNinja Product Expert

Hello,Thank you for taking the time to leave a review.We're so sorry to hear that you aren't happy with your CREAMi. We will absolutely share your feedback with the relevant teams for consideration on future products. If there's anything we're able to help with, please don't hesitate to reach out to our team by phone at 1-800-365-0135.Kind regards, Ninja Kitchen

Feb 26, 2024
Jenna
1 out of 5 stars review

Verified Purchase

Plastic in my ice cream??

I got this machine on mid January- I’ve used it maybe 15 times, and 3 times the machine’s blade has ripped into the side of the pint, causing plastic shreds to be in my ice cream. Ninja has replaced the part (not before asking me to pay for it??) and now it’s happened again, even with the new replacement. If they offer to replace the unit I won’t return this, but if they don’t I’ll have to return it. I can’t be worried about eating plastic.

Helpful?4XDWMF0X651413868159404
reply from SharkNinja Product Expert

Hello,Thank you for taking the time to leave a review.We're so sorry to hear that you're still having trouble with your CREAMi. Please reach out to our team by phone at 1-800-365-0135, we'd be happy to look into this for you.Kind regards, Ninja Kitchen