Customer reviews for Backyard Discovery Skyfort II Cedar Swing Set/PlaySet forMember photos









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Worst purchase poor quality
Spent over $1,400 to get cheap wood that had splits chips came in a total of four different boxes pieces in different boxes product should have been labeled better and steps should have been in boxes like box one should have had the first half of the step box to should have had the second half but instead you had to go through each box find what you needed for a ladder or what you needed for the swing. Would return it but that means I'd have to take it apart and pay for shipping to send it back.
Party playground
This is a great swing set my grandaughter loves it .It was a present for her third birthday. I researched alot of playground sets before deciding on this one. It was a good choice. Although it was a job to assemble it turned out to be well worth the effort. It took me three full weekends to put it together with some help from my wife and friends. We laid all the pieces out and put the matching pieces together. This took time but made it easier to find materials. We purchased the steering wheel and the dagon slide cover. I used 12 -18 inches of pea gravel for the safe zone fall protection and enclosed it with landscaping timbers.It does a good job as well as looking great. The finished project looks wonderful.
Thank you for your 5-star review.
cheap
This is the cheapest wood I have ever seen. When you knock on it, it sounds hollow. It’s almost like styrofoam. Definitely not cedar as advertised, maybe dipped in cedar liquid to smell like cedar. I can’t believe I paid over $2000 for this. First time my three year old played on it he was breaking boards. I will have to replace parts of it by the end of the year guaranteed. Please save yourself the disappointment and buy something else. The built app is excellent and easy to use.
I am so sorry that our product did not meet the expectation you had for it, We do offer replacement parts for anything that came in damaged, missing or split during install. Please reach out to us so we can assist you with getting your Skyfort up and running per manufacturer's specifications.. Our Customer Advocate team is available from 8am-6pm CST 7 days a week and our number is 800-856-4445.
What A HUGE Disappointment
I spent several weeks researching playsets before getting the Skyfort 2 with wave slide. I don't know how this set has so many great reviews. The wood is very thin and many of the boards are warped. Some are also cracked. This made it very difficult to assemble without breaking them. Some pilot holes were in the wrong place and some didn't have any at all. We have a 40 lb 5 year old and 60 lb 7 year old. If only one of them are swinging or in the fort the whole playset just makes the loudest screeching and wood bending noises I have ever heard. It sounds like it's going to come crashing down. I stood under the fort floor and saw the floor boards bending as they walked on them. They are only 100 lbs together so this should not be happening. The slide was bending with their light weight so I had to call customer service and they said they would send a replacement but we aren't letting them on this set. It would need lots and lots of reinforcement and not sure if that would even help. When the kids are both on the glider the whole fort would sway even with anchors. This shows the wellness of the thing as a whole. It took my boyfriend about 50 hours to assemble but we have considered taking it down and sending it back it was so expensive and not worth a tenth of what it cost. I'm so disappointed I could cry. I'd be surprised if this thing lasted 6 months.
Hello- Thank you for taking the time to leave a review. We aim for 100%, 5-star satisfaction and apologize that your experience was less than perfect.Due to it being a free-standing wooden structure, it will have some noise and movement. This is to prevent excess stress to other parts of the set and prevent cracking. As long as the ground stakes are installed and the set is not lifting, it is perfectly safe. If movement becomes excess, make sure to check the levelness of the set and ensure that the hardware is tight. We would love to get some photos in here and take a look at you swing set as your children's safety is our number 1 concern. Please reach out to our Customer Advocate Department at 800-856-4445.
great playfort
We bought this Skyfort 2 at Sams Club this summer when it was on sale and I think it was a great bargain It did take awhile to put together but we expected that It was built at our son s and his wife s house for their 2 daughters 1 is 5 and the other is under 1 so it will be in use for years to come I went over a couple days each week for 2 wks and they would work at it some evenings after work We unpacked the boxes and organized the pieces by letter and number onto a big tarp I strongly reccomend doing that because there is alot of pieces also the same with the hardware All the pieces were there and all were marked and in good condition same with hardware the directions were very good except some of the pictures i had trouble with the orientation meaning what side am i looking at it from But overall a very well put together package It seems certainly strong enough for these kids to play on for years to come and the cedar wood looks nice
Thank you for your amazing review! We greatly appreciate your personal feedback and experience. We are glad that your family is enjoying the Skyfort II and know that your children will make plenty of memories over the years!
Unhappy with customer service
We love our swing set. We have had it for 2 years and use it daily. Rain, snow or shine. Although we have had nothing but trouble with the slide. Our slide came in 3 pieces. 2 side rails and a flat part that slides into the sides and screws together. I have a 2 and 3 year old. On the first little bump they get a tiny bit of air and when they come down on the second bump it pulls the flat surface away from the side. Such a pain because then we have to screw it back together. But the worst part is their cloths always gets stuck between. And once their arm was wedged between it. Thank god they had a jacket on. My husband has since added a wood support underneath that looks awful but keeps it from pulling apart now. I see now the company no longer sells this slide with this swing set. Because it’s junk! I reached out to the company and they willingly will send us a new flat surface and screws. Great, thanks. But it’s not fixing the problem. Just very unhappy with the product and customer service. When you spend that much money, you expect more.
We are glad that you love our set and are very sorry to hear you are having issues with the slide. If the slide is coming apart it sounds like t was not put together correctly. We do not recommend add anything that does not come with the set as they are tested the way they are sold. I will attach a youtube assembly video that will show the proper installation method for a speedy slide. If you have any more questions feel free to contact us at 800-856-4445. We are here 7 days a week from 8AM-6PM CST.https://www.youtube.com/watch?v=AdbNxEXnSqk&t=5s
Nice setup, kids love it!
At first it seemed overwhelming to build, but once we got all the parts seperated out into their respective piles/buckets, it was pretty straightforward. My father-in-law helped throughout the project. He was the hunter/gatherer for each step and assisted in holding/lifting. Using 5 gallon buckets we placed the hardware and lumber for each step as we went along so there was no break in building. It took us about 2 days working on it for about 8 hours and about 5 hours on the third day. The beginning steps were completed in the garage on day 1 after an evening of sorting the parts the night before. We built the 2 fort walls in the garage also and then started fresh the next day by putting them up. 2nd full day we completed the main fort up to the roof rafters. Day three consisted of finishing the roof panels, crows nest area, and attaching swings, monkey bars etc. Not a bad build overall, but do look carefully the orientation of the pre-drilled holes. We found a few boards upside down or turned incorrectly. We decided to just redrill the holes instead of disassemble and fix the orientation. Helpful tools to speed up the build, impact driver, buckets to place small parts in while outside, pizza for those hungry moments.
Incredible Value
Incredible value. We searched everywhere and found this to put all other options to shame. Solid cedar was a big deal for us and hard to find. Rainbow has solid redwood, but at three times the price or more. Assembly is complex, but generally easy to follow. Make sure you have a couple nice drill/drivers and the rubber mallet. And buy a 7/16 drill bit and predrill every lag bolt with a 1/8 bit. Allow about three days work. Kids love it, and it looks great in the yard. We definitely feel it was money well spent. Matt
Don't buy this
We were so excited about this play set, we have 4 boys and looked all over, based on reviews this seemed like the best deal for the money. We have had it for almost a year. It is completely falling apart. All the windows had fallen our within a month, the wood is extremely soft so the screws don't stay in, everything had to be screwed in at angles; which caused the wood to spilt. We were missing many pieces when we went to put it together, so it took over a week waiting for pieces to come in the mail. We treated the wood and stained it, but it doesn't look like we did anything. I am extremely disappointed. I feel nervous with my boys climbing on it, it is not stable and when they all swing it seems like the whole play set is going to fall over. I have to make sure that they all swing at different times, its frustrating for them and me, plus the swing screws don't go all the way through the top bar, they just screw in, with the wood being as soft as it is, I have to re-screw in the swings every time they swing. I'm wishing we had just gone with the lifetime one to begin with, now we are going to have to tear this one down and get a new one, and its not even a year old yet. Very disappointing.
Hi, Thank you for taking the time to write a review. We are sorry for any inconvenience you may have experienced with your swing set. Please call our Customer Service Department at 800-856-4445 so we can offer a solution. Thank you,
We love it!
This swing set is awesome and so much fun! We paid for assembly and it only took 6 hours with two people. The guys that assembled were very nice BUT after climbing up to check out the inside I realized that tons of screws are missing. They didn’t leave any extras and it’s clearly not safe. If you have it assembled for you climb up and check it all before they leave!
Our third party assembly company, Go Configure, is happy to come back to walk through the set and ensure all hardware is in place. Give them a call at 888-888-5424 to set up a return visit at no cost to you.

