We bought this playset about 8 weeks ago. I've bought a playset from Backyard Discovery before and we were very happy with it. I built it myself. So I knew what I was getting into for assembly. This time we decided things are a bit too busy right now and paid for the assembly service. Well it's been one of the most frustrating and infuriating experiences. Go Configure is the company that will build your playset if you pay for assembly. As long as they are doing things I would steer clear. We accepted the initial five week wait time for a scheduled assembly to happen but when the day came the technician refused to show up and canceled on the day of. We gave them one more chance and two weeks later the day came for assembly and the technician again canceled without informing us. I want to stress that this was all treated as normal operating procedure by the admin staff at Go Configure. This was just something that happens daily. I'm sick of being jerked around and just requested my 750.00 back from Sam's Club instead. I'd rather build it myself than let it sit in boxes for weeks. Anyways, I'm prepared for a 40-50 hour build. My recommendation is to take your time and contact backyard discovery immediately if you find any missing or damaged items. And use a water protection sealant coating every year to extend the life of the product. And finally, don't pay for assembly.

This swing set is awesome and so much fun! We paid for assembly and it only took 6 hours with two people. The guys that assembled were very nice BUT after climbing up to check out the inside I realized that tons of screws are missing. They didn’t leave any extras and it’s clearly not safe. If you have it assembled for you climb up and check it all before they leave!

The kids love this set! All the neighborhood kids love this set! The price is most reasonable compared to the recreation outlet type places. I had to call around to get installation services. If you order online you have to call Go Configure at 888-746-6887 to install the set. Takes about 10 days to schedule an install date and then the guys did it in 2 days (~3 hours on 2nd day). Not too bad! Cost is steep - $679, but there were a lot of pieces and an inexperienced person would take 2-3 times as long.

I spent several weeks researching playsets before getting the Skyfort 2 with wave slide. I don't know how this set has so many great reviews. The wood is very thin and many of the boards are warped. Some are also cracked. This made it very difficult to assemble without breaking them. Some pilot holes were in the wrong place and some didn't have any at all. We have a 40 lb 5 year old and 60 lb 7 year old. If only one of them are swinging or in the fort the whole playset just makes the loudest screeching and wood bending noises I have ever heard. It sounds like it's going to come crashing down. I stood under the fort floor and saw the floor boards bending as they walked on them. They are only 100 lbs together so this should not be happening. The slide was bending with their light weight so I had to call customer service and they said they would send a replacement but we aren't letting them on this set. It would need lots and lots of reinforcement and not sure if that would even help. When the kids are both on the glider the whole fort would sway even with anchors. This shows the wellness of the thing as a whole. It took my boyfriend about 50 hours to assemble but we have considered taking it down and sending it back it was so expensive and not worth a tenth of what it cost. I'm so disappointed I could cry. I'd be surprised if this thing lasted 6 months.

This was installed last week. The installers did a great job. However, I am very disappointed with the quality of the product. It is fine for small children. At this price point, I thought it would be strong enough for adolescents....not true. If you children are 10-12 or under, it will work. 12 or over...do not bother.

We were so excited about this play set, we have 4 boys and looked all over, based on reviews this seemed like the best deal for the money. We have had it for almost a year. It is completely falling apart. All the windows had fallen our within a month, the wood is extremely soft so the screws don't stay in, everything had to be screwed in at angles; which caused the wood to spilt. We were missing many pieces when we went to put it together, so it took over a week waiting for pieces to come in the mail. We treated the wood and stained it, but it doesn't look like we did anything. I am extremely disappointed. I feel nervous with my boys climbing on it, it is not stable and when they all swing it seems like the whole play set is going to fall over. I have to make sure that they all swing at different times, its frustrating for them and me, plus the swing screws don't go all the way through the top bar, they just screw in, with the wood being as soft as it is, I have to re-screw in the swings every time they swing. I'm wishing we had just gone with the lifetime one to begin with, now we are going to have to tear this one down and get a new one, and its not even a year old yet. Very disappointing.

Kids love it. Mega swingset. Takes some time To build, but instructions are pretty clear and easy to follow. Quality material.

we paid the extra $1,000 for assembly, that was in feb, now its june and we can not get ahold of the assembler and no answers. frustrating.

Perfect swing set for the grandkids to explore and play on !

Took husband and son a full 2 days to completely put it together, but we now have one very excited granddaughter and younger grandson!!