Customer reviews for Backyard Discovery Skyfort II Cedar Swing Set/PlaySet forCustomer photos









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Verified Purchase
Continual Damage During Assembly
We decided to purchase this swingset and assemble it ourselves (how hard can it be?), because another $700 to have someone set it up just seemed absurd. As soon as we started to put it together, pieces were breaking. Window frames peeled back and wood pieces split right in half. Although it is fine now, it took many hours of adjusting the work based on the shoddy materials. I would not buy this brand again.
I am very sorry to hear you had an unpleasant experience with your Skyfort II. We would love to help you replace any damaged pieces by filing a warranty claim, please contact us at customerserv@backyarddiscovery.com so we can assist you. We hope that in the future you give Backyard Discovery another chance.
Verified Purchase
Great playset, a little timeconsuming
This is an amazing playset, however it is a beast to set up by yourself. I'd have at least 3-4 people helping to set it up, and organize your wood by letters from the get go. It would he nice if some of the parts were actually put together upon opening, we were missing a piece of wood other my husband had to build from scratch, which was frustrating. But over all great quality.
Your Skyfort II comes with a replacement part warranty. You can order parts by following this link: service.backyarddiscovery.com/Customer/Login .You can also call 800-8556-4445 8a-6p CT and a Backyard Discovery Customer Advocate will place the order for you.
Verified Purchase
My kids love this swing set!! But...
This play set is an excellent value for the price. My kids love playing on it, as well as all of the other neighborhood kids! It did not take long to receive the play set. My one MAJOR complaint about this purchase - I paid the extra amount to have it installed. That was a nightmare! The manufacturer of the play set uses a contract company to build it. I got an appointment time for a Monday between 8 am-12 pm. The installers didn't call me until Monday afternoon at 3:00 pm to tell me they would be at my house at 5:00 pm! They worked on it until 8:30 pm. They told me they would be back the next day (Tuesday) to finish it in the afternoon. They didn't arrive until 7:30 pm on Tuesday night and their supervisor called to tell me they would finish that night. He insisted that they were professionals and could complete it in the dark! I told him that I didn't want them working in the dark because this was something my kids would be playing on and I didn't want any mistakes made. So they worked on it until 8:30 pm. During this time, I called the corporate office of the manufacturer to complain and they said that the installers would be back the next day (Wednesday) around 3:00 to finish it. I got a call at 8:30 am the next morning from the installers saying that "their scheduled cleared up" and they would be here to finish the play set that morning. They worked on it all day again until 8:30 pm and pretty much completed it. There was an issue with ladder because one of the boards wasn't included in the box. The installers told me they had informed their supervisor about the missing board and that the supervisor would call the order in to have the missing board shipped to me. Then they would be back to install it. About a week passed by and I still had not heard from the manufacturer about the replacement board, so I called. They had my play set listed as being completed and had no idea about the missing board. They even looked at the pictures that were taken of the play set by the installers and could clearly see that the ladder was missing and the play set was not completed. They quickly sent the replacement board and fixtures and had someone different come out to repair it (per my request). And now the play set is complete and my kids are happy. Bottom line - do not pay the extra amount to Sam's Club to have it installed. Find your own company/person/handy man to do it.
Verified Purchase
Great fun for the grandkids
The number one thing to point out is what the directions of where the pilot holes need to face. Several times I got ahead of myself and had to step back and redo. I prebuilt as much as I could in the house since it was hot as crap. Other item of worth to point out, is get it built quickly as some of the boards will warp if left unassembled for to long. Mine sat for a little over a week before I got started. After I completed the swing set I invited the grandkids over and it was a big hit. So I am very happy with it.
Hello- Thank you for taking the time to leave a review! We are so glad your grand kids are enjoying their new swing set.
Verified Purchase
Good enough
Sams club sells this for lower than any other place, but honestly, still not sure if it’s worth the price. The wood is pretty soft, but it seems to hold the recommended weight good enough. The manufacturer did leave out 3 pieces, so I’d inventory everything before assembling it. As for installation, unless you want a headache, do it yourself. The company they use has a history of bad reviews and they were not willing to work with me on some items. The assembly isn’t too bad, just time consuming. All in all, even with the slight negatives, the kids are happy and that’s what matters
Hello Vin! Thank you for reviewing our product. We apologize you had issues with Go-Configure we will definitely notate your experience. I would encourage you to contact our customer advocate team at 800-856-4445 we would be more than happy to order the missing pcs. We apologize for our mistake, You can reach our advocate team 7/days a week from 8 am- 6 pm CST.
Verified Purchase
Excellent Product!
This is awesome! Build took my dad and I about 3 days. Everything was well labeled and the end result is fantastic! My 2 year old loves climbing and swinging on this play set! The dogs also enjoy staying under it for shade during the heat of the day.
Thank you for your amazing review! The Skyfort II is an awesome set, and we're so happy to hear that the entire family (dogs included) have been enjoying it!
Verified Purchase
Happy but slightly less stable than desired
Our little boys have loved this playground. It takes quite a bit of time to build and the instructions are not very detailed. Always examine each piece of wood for pilot holes and make sure it is oriented correctly. It is a little creaky and if three kids or even two larger kids are swinging at the same time the post is very creaky and moves a little bit. I have a 1 year old and I’d like to crawl up on the structure to help him since he is so young but I’m not confident it will hold my 130 lbs which makes me a little sad. I would have liked it to feel a little more secure. Overall we are very happy with it and the kids love it.
Thank you for taking the time to give us a review!
Verified Purchase
Decent Home Swing Set
Pros: 1. Fun mid-range swing for the price 2. The children enjoy it 3. Fast delivery and easy scheduling Cons: 1. The boards with the lookout tower should be one slab and not planks because sand/ particles fall on the kids underneath who are swinging. 2. The swings are a bit low so need adjusting 3. The monkey bars could have an extra bar to provide the needed length for smaller children to reach 4. The people who put together the swing set missed screws, studs, and altogether some need to be screwed again. Some screws were even screwed too much which has caused the wood to break and create splinters and broken pieces. We’ve had to make several adjustments in only 1 week. 5. The wood has huge splinters! Advise children to wear shoes at all times.
Hello- We are continually working to improve the assembly process to make it easier for you, the customer. Please know we have heard you and we find your review helpful. If you need any parts, please reach out to our Customer Advocate Team at 800-856-4445 and we will gladly get those sent out to you.
Verified Purchase
Not a Bad Swingset
Swing set is all set up. For the most part very straight forward. Took myself and and brother in-law just shy of 20 hrs to complete. We are both mechanically inclined so in experience was not the issue. For most part instructions are easy enough to follow. Only found a few spots that wasn't clear on what hardware to use and one spot that listed the wrong bolt. You do have to pay very close attention to the orientation of the pieces and pilot holes. We found a few times that we had to unfasten to change orientation. The most frustrating issues I found was with the hardware. Specifically with the bolts and nut barrels. They are coated with something to keep them from oxidizing, this caused many of the pieces not to fit properly, even with impact we could not get them to thread as the excess material was causing it to bind. I spent a fair amount of time with a tap and die re-threading bolts and nut barrels after that it was fine. The slide was a pain to get together, you will most def need a another set of hands if not two. We had almost all the hardware, however except for the board that fastens to slide, package only had one of the 3 required nut barrels, I had to order those through backyard discovery as well as two bolts from another location that were damaged because they wouldn't thread. As far as quality of wood. It isn't terrible. Only one damaged piece more so from probably shipping company. It would probably be a benefit to use some Thompson water seal in the fall. Even treated I noticed the wood absorbing water during a rain storm. My only complaint is I would of like to have seen 4x4 beams on the supports for the swings and monkey bars. Kids have seemed to enjoy thus far. 2 weeks in and its holding up fine. I think with proper care, weatherization, it should last.
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Verified Purchase
Very nice
Very nice once it’s assembled but extremely difficult to put together . Every piece has to be screwed together . I would have never made this purchase had I known this . I payed more to have someone put it together than the actual cost of the swing set. Also needs to be sealed to protect from the environment .
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