Excellent product and I highly recommend it for anyone with kids that love to play outside. We purchased it for our grandkids and they use it everyday that they can. Any problems with anything??? There customer service is phenomenal!! Highly recommend this Company!

Installers were fabulous!!! Product is excellent!!! The customer service personnel from Go Configure who booked the installation were HORRIBLE. It took seven weeks, dozens of phone calls, and a request to return the $2099 product and be reimbursed for the $846 installation fee to finally get an installation date. To say I was given the "run around" is an understatement. These people did not seem truthful as they repeatedly explained how they understood my frustration and were working so hard to get through to the installers. Funny how an installation date was booked within hours of my request to return the product and be refunded the installation fee. (My credit card was charged for the product and installation on July 1, but the installation didn't take place until August 20-21. Two months of credit card interest!) The two gentlemen who came to do the installation are saving this review for the company. I am rating with five stars because of them and their excellent service. They couldn't have been any more professional, careful, and courteous with the installation. Thanks, guys!

I bought this for my kids age 3 and 7. They both love it so much. I had professional help putting it together so it only took a day and a half. Seriously this guy was like a master builder from the Lego movie. This was also on top of him being totally hung over and staying up till 7 am the night before. I guess this is more of a review about my friend but seriously buy this for your kids.

Our granddaughter is really happy with this swing set. Really nice for the price. A couple of things...Lay all the pieces out in order. I did some of that, but I still spent more time looking for parts than putting it together. The wood is very soft, so be careful to not over tighten. You'll never know it. Also, if you really want to take the time, I would recommend putting a good stain/sealer on it prior to putting it together. All they do is put on a cheap water stain that will wash off pretty quickly. They also have an excellent customer service department. I called with a couple minor issues and they took care of them right away. No hassle. I assembled this by my self working 2 to 4 hours a day (Texas heat), in 4 days. It is pretty simple.

This is a very long review but we buy items based off of reviews so we wanted to be as thorough as possible. Hope it helps! Assembly: Instructions for assembly were not clear with how they were labeled. The pictures were not clear where the wood is supposed to be (in the front, back, etc.). Some of the boards we received were mislabeled and we did not figured it out until we put the swing set together. Overall assembly was frustrating. Took 3 experienced adults in total 3.5 full days. We read someone else's review which stated to sort out all the pieces ahead of time. So helpful but took about 6 hours to do! Quality: For the price point the quality is not what we expected. The wood is very very dry lightweight cedar and prone to splitting. Not all the holes were pre-drilled and we had to pre-drill or re-drill ourselves. The first time it rained some of the manufacturer stain started to peel off (about 6 boards). Due to the quality of the wood the structure of the wood is creaky. The money bars good for children weight (if they can reach them). The slide is beyond disappointing. There are 4 plastic tubes that structure the slide. I would not be comfortable going down the slide with my son, which I was looking forward to. The slide is not molded plastic. The instructions do not give weight restrictions for each unit. My husband (190 lbs.) tested each swing, the ladder, the fort, but was not comfortable trying the slide, monkey bars, or the observation desk. I tested the observation deck (130 lbs) and was not comfortable. The wood felt wobbly and unsafe. There is floor of the observation hovers above the swing set beam. Makes it rickety. My husband is going to have to reinforce the floor. For the price, we shouldn't have to. Overall Maintenance: We are going to have to stain twice a year, especially since it has been up for a week and the stain is already flaking. Some pieces probably even need to be sanded. Overall, it is a very nice looking swing set. We expected higher quality wood for the price we paid. We are comfortable with our son and his friends playing with it. For the size it was a good price. That may be where the quality declined. Our son loves it.

Overall impression is very satisfied, no issues during the setup (ensure all pieces are not damaged and if so, contact support asap…took a week exactly to get the replacement piece…customer service was great). Took about 24 hours to put together, directions were spot on. Tested all swings out and monkey bars…works like a charm. Sealing the wood took some time but overall very satisfied and the kids love it. Key tips…lay out all bolts in numeric order and categorize would by letter for ease during setup. Would recommend buying the spray paint sealer, goes on faster and less work overall.

Still early but seems like a nice playground set. My child likes it. The assembly purchased was delayed for a few weeks. I ended up hiring a separate company to assemble the playground. It was easy enough to get a refund though, just inconvenient. From seeing it assembled, if there could be fewer little parts and various hardware sizes, it would probably make the set more attractive to buyers. All in all, happy with this product.

Beautiful, well designed play-set. We paid the extra to have it assembled, but need to call and speak with someone regarding the assembly. Improper assembly could void the warranty and could affect the life of the playset. Not to mention cause injuries. I’m sure we will need some replacement parts to correct. See pictures below. I will call Sam’s Club tomorrow and will update this after their response.

Has everything we wanted in a set- monkey bars, swings, slide, sandbox, climbing wall. It is more bang for your buck than many of the other outdoor play sets. The quality is certainly less (flimsier slide) than the more expensive sets, but it’s certainly solid enough.

We purchased this with assembly and it was all done in about 2-3 weeks. Thank goodness we paid the extra for assemby; definitely worth it. Reviews said it took an average of 40 hours to do themselves and when we saw pics of the hundreds of pieces laid out, we said heck no. With an actual assembly team, it still took almost 14 hours. The fort on top and picnic area on bottom are appealing as well as the monkey bars, which are harder to find these days. There were some minor dings and scratches. The wood is pretty but not as strong or resistant as I had imagined. Still, I would recommend this to everyone searching for an affordable higher-end playset.