Hi Yvonne, thank you for posting your review about the Nest Cam (battery). We're sorry to hear that you're experiencing some delays viewing the video after receiving your notifications for your Nest Cam. We'd like to help remedy that and improve the overall performance of your device. Please reach out to our support specialists by visiting our Google Help page here: https://support.google.com/googlenest/gethelp

Thanks for reaching out about your Nest Cam (Battery), gt500. We’re sorry you had problems setting up your camera — we understand the frustration. Here’s a few things to get your device up and running: <br /><br />1. Check your camera’s distance to the router.<br />2. Restart your camera.<br />3. Make sure your home Wi-Fi is working.<br />4. Restart your router.<br />5. Check the settings on your Wi-Fi router or access point.<br /><br />If these steps don’t help, we’d be happy to investigate and get you a resolution: https://support.google.com/googlenest/gethelp?

Hi TamahLyn, we&#39;re glad to know that you&#39;re enjoying your Nest Cam (Battery). The Nest Cam supports both 2.4 GHz and 5 GHz Wi-Fi networks. To verify the state of the battery on your device you can follow these steps:<br />- Open the Google Home app.<br />- Tap Favorites or Devices.<br />- Select the camera from the list of devices.<br />- Tap Settings.<br />- Under Device features, tap Battery.<br />If you need more assistance, contact us, we&#39;re glad to help: https://support.google.com/googlenest/gethelp?hl&#61;en

Hello there, DEBRA. We appreciate that you like the image and sound quality of the Nest Cam (battery). But we’re sorry to hear your experience with its performance and connectivity.<br /><br />A range issue or wireless interference can affect the overall performance of your camera. Sometimes it may pass the connection test during setup, but will struggle to stay connected if it’s just a bit too far away. If you&#39;re experiencing a spotty connection or weak signal, we recommend checking your Wi-Fi network to see if your bandwidth is congested. This may happen if you have too many devices connected on the same bandwidth or if your network package is not enough to handle the data traffic on the network. If your camera is mounted too far from your Wi-Fi router, you may need to extend your Wi-Fi network’s range using an extender, boosters or additional Wi-Fi access points.<br /><br />Here are some steps that may also help:<br />- Plug your Nest camera into a power outlet to rule out power issues.<br />- Turn off other devices connected to your WiFi that may relieve network congestion.<br />- You can also try restarting your router to reset your internet connection. You should also restart any Wi-Fi range extenders or repeaters that you have.<br /><br />If the issues persist, we’d be happy to provide you with further troubleshooting guidance here: https://support.google.com/googlenest/gethelp