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Customer reviews for Member's Mark Hotel Premier 14" Hybrid Mattress (Available in Medium, Plush, and Firm) for
Member's Mark Hotel Premier 14" Hybrid Mattress (Available in Medium, Plush, and Firm)
4 out of 5 stars
stars
330 ratings223 reviews
  1. 5 stars63% (208)
  2. 4 stars10% (32)
  3. 3 stars8% (25)
  4. 2 stars5% (16)
  5. 1 star15% (49)
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Showing 131-140 of 223 reviews
Jan 3, 2025
Reviewer name: Ann
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Comfy

No obnoxious odors when first inflated. Heavy so it doesn’t slide around. Comfy. A little too soft for my taste.

Helpful?30AH1NYCYB8Y13867269452
Jun 12, 2025
Reviewer name: Nicely made
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Very comfy

We needed a new mattress and after shopping around and for the price, we decided on this mattress. We are very satisfied and it was a great choice.

Helpful?30AH1NYCYB8Y13867269452
reply from Member's Mark Team

We're so glad you are satisfied with the mattress we appreciate your great rating and recommendation!

Aug 27, 2026
Reviewer name: No name
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Never fully rose and was way to soft for a medium

Very poor mattress

Helpful?30AH1NYCYB8Y13867269452
Sep 19, 2026
Reviewer name: anonymous
1 out of 5 stars
1 out of 5 stars review

Waste of money

The mattress was not the size it was advertised. Don't waste your time. It's been here for more than a week and no one has picked it up.

Helpful?30AH1NYCYB8Y13867269452
Sep 14, 2026
Reviewer name: anonymous
1 out of 5 stars
1 out of 5 stars review

Complete TRASH of mattress, any mattress would be better. BAD do not buy the smell is even worse, should discontinue this item. Now dealing to return

Helpful?30AH1NYCYB8Y13867269452
Dec 1, 2024
Reviewer name: Sagging2
1 out of 5 stars
1 out of 5 stars review

Less than 2 months and sagging

Neither of us are overweight, yet the mattress already is sinking after less than 2 months of use. Not even sure how to return it, still trying to figure that out.

Helpful?30AH1NYCYB8Y13867269452
reply from Performance Sleep Products

Hi Sagging2 - I am sorry to hear that the Member's Mark Hotel Premier Hybrid mattress did not meet your expectations. Sam's Club does offer our 100% Satisfaction Guarantee. Please use the link below for more information. Thank you for your review. https://www.samsclub.com/content/returns?xid=ftr:return-refunds

May 8, 2026
Reviewer name: WENDI
3 out of 5 stars
3 out of 5 stars review

sheets will not stay on the cover is too slippery

why on Earth would you put a very silky cover on a mattress the sheets just want to slide off every time you move the sheets slide with you because the cover of the mattress is so slippery

Helpful?30AH1NYCYB8Y13867269452
Nov 7, 2024
Reviewer name: Kimmie
5 out of 5 stars
5 out of 5 stars review

Great for a side sleeper

We bought the Medium. It has a nice supportive spring base with a soft cloud like topper. I would highly recommend to anyone who likes a softer mattress. Great for a side sleeper.

Helpful?30AH1NYCYB8Y13867269452
reply from Performance Sleep Products

Hi Kimmie - We are pleased to hear that you are happy with your purchase. Thank you for your review :)

Jun 12, 2026
Reviewer name: anonymous
5 out of 5 stars
5 out of 5 stars review

Awesome and incredible value

This mattress feels so comfortable night after night and is perfect for me and my husband. This is an incredible value for the price considering how much mattresses are today. We might even have to buy another for our beach house.

Helpful?30AH1NYCYB8Y13867269452
May 29, 2026
Reviewer name: anonymous
1 out of 5 stars
1 out of 5 stars review

Terrible mattress, never expanded to its full size so fits loosely within its cover and coils start to protrude out. Sam's only response was to bring back to store. Terrible product and Sam's does not stand behind it.

Helpful?30AH1NYCYB8Y13867269452