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Customer reviews for Member's Mark Hotel Premier 14" Hybrid Mattress (Available in Medium, Plush, and Firm) for
Member's Mark Hotel Premier 14" Hybrid Mattress (Available in Medium, Plush, and Firm)
4 out of 5 stars
stars
330 ratings223 reviews
  1. 5 stars63% (208)
  2. 4 stars10% (32)
  3. 3 stars8% (25)
  4. 2 stars5% (16)
  5. 1 star15% (49)
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Showing 141-150 of 223 reviews
Jun 12, 2026
Reviewer name: anonymous
5 out of 5 stars
5 out of 5 stars review

Awesome and incredible value

This mattress feels so comfortable night after night and is perfect for me and my husband. This is an incredible value for the price considering how much mattresses are today. We might even have to buy another for our beach house.

Helpful?30AH1NYCYB8Y13867269452
May 10, 2025
Reviewer name: ttab
4 out of 5 stars
4 out of 5 stars review

Love it!!

This mattress is so comfortable, I can't wait for bed every night. My only complaint - it has a chemical smell. I'm hoping the smell will go away with time.

Helpful?30AH1NYCYB8Y13867269452
May 8, 2026
Reviewer name: WENDI
3 out of 5 stars
3 out of 5 stars review

sheets will not stay on the cover is too slippery

why on Earth would you put a very silky cover on a mattress the sheets just want to slide off every time you move the sheets slide with you because the cover of the mattress is so slippery

Helpful?30AH1NYCYB8Y13867269452
Dec 1, 2024
Reviewer name: Sagging2
1 out of 5 stars
1 out of 5 stars review

Less than 2 months and sagging

Neither of us are overweight, yet the mattress already is sinking after less than 2 months of use. Not even sure how to return it, still trying to figure that out.

Helpful?30AH1NYCYB8Y13867269452
reply from Performance Sleep Products

Hi Sagging2 - I am sorry to hear that the Member's Mark Hotel Premier Hybrid mattress did not meet your expectations. Sam's Club does offer our 100% Satisfaction Guarantee. Please use the link below for more information. Thank you for your review. https://www.samsclub.com/content/returns?xid=ftr:return-refunds

Apr 7, 2026
Reviewer name: Jeffrey
5 out of 5 stars
5 out of 5 stars review

Coming from a memory foam mattress

We had a name brand memory foam mattress for a handful of years that costed twice as much, and my wife and I like this considerably better. I'm 6'5 and weigh around 250lbs and this bed is very supportive and comfortable

Helpful?30AH1NYCYB8Y13867269452
Jun 5, 2026
Reviewer name: anonymous
1 out of 5 stars
1 out of 5 stars review

Smell is horrible

I ordered this mattress on 5/13/26 and it still smells 🤢. It's so bad I have to leave the door closed and window open with fan on. I hope it fades it's awful!!

Helpful?30AH1NYCYB8Y13867269452
Dec 20, 2025
Reviewer name: Joey
5 out of 5 stars
5 out of 5 stars review

Great return policy, so go for it!

Wow! I was super worried about purchasing a bed online without trying it out. I have to say this is a great bed. we bought the firm version and it is perfect. It has all the features of a bed 30-40% more expensive. The firm bed is perfect for me (side sleeper, 200lbs, 6'5) The part that really sold me is Sam's return policy. They let you return at any time with no restrictions. I didn't return the bed because it was perfect, but I felt sure with my purchase!

Helpful?30AH1NYCYB8Y13867269452
Feb 1, 2026
Reviewer name: Phil
5 out of 5 stars
5 out of 5 stars review

I love this bed! I was weary about buying a bed in a bag but decided to give it a whirl. I will never look back about buying a mattress from a bed store. I am pleasantly surprised with how easy and efficient it was to put up. I was able to sleep on it the same night, but it continued to firm up for the next 3 days or so. I bought the firm for my room while my husband bought the medium for his room. I had back surgery about 2 years ago and my old mattress was 11 years old. This is my first time buying a firm bed. Now, the firmness will be a perceived feeling, but it is like a hotel mattress. It conforms to the body but doesn’t sink in. It is perfect for me and supports my back and hips perfectly. The medium also feels supportive but it conforms a bit more to the body and has a bit more give in the mattress. I have no aches or pains on either bed but the firm is more supportive for me and better on my joints. My husband prefers the medium but likes the firm, too. It really is just a matter of preference. Overall, medium is a perfect bed but the firm is more supportive for my condition. I’m very pleased with my purchase

Helpful?30AH1NYCYB8Y13867269452
Nov 21, 2025
Reviewer name: Jessica
1 out of 5 stars
1 out of 5 stars review

Mattress awful and return process a nightmare

This mattress killed my back. Was way too soft (I ordered the medium) and had to return before having it a week. The online return process has been a nightmare! It took 3 weeks for someone to pick it up and they said it will be another 2 weeks before I may possibly see my refund. I will never buy another large item online from Sam's Club again.

Helpful?30AH1NYCYB8Y13867269452
reply from Member's Mark Team

We’re very sorry to hear about your experience, Jessica. Comfort is highly personal, and it sounds like the medium firmness wasn’t the right fit for your needs. We regret that the return process added further frustration and took longer than expected, but we appreciate your feedback as this will help improve the process in the future. You can contact Member Support at (888) 301-0332 if you need further assistance.

Nov 21, 2025
Reviewer name: BRITTANY
5 out of 5 stars
5 out of 5 stars review

Best Mattress

I researched for over a month before purchasing. BEST PURCHASE EVER! I was waking several times a night hurting in my hips and lower back on my Temperpedic mattress. From night one on this Members Mark hybrid, I did not wake up once hurting. I even slept an extra two hours! This purchase is well worth the money.

Helpful?30AH1NYCYB8Y13867269452