Customer reviews for Member's Mark Hotel Premier 14" Hybrid Mattress (Available in Medium, Plush, and Firm) forMember photos









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Awesome and incredible value
This mattress feels so comfortable night after night and is perfect for me and my husband. This is an incredible value for the price considering how much mattresses are today. We might even have to buy another for our beach house.
Would be five stars if FedEx wasn't the carrier.
The mattress is great. More of a medium firm, but plenty of give and bounce being a hybrid with foam vs latex. Will update if after a few weeks there are any issues. Ships from the same factory as nectar and the other popular hybrid mattresses. FedEx has yet to deliver a single Sam's club order by the original estimated date. Ever. I would like an option to choose a different shipper.
Buyer beware - this mattress is not firm.
If you are looking for a true firm mattress this is not the mattress for you. We’re purchased other memory foam mattresses from Sam’s and have always been very pleased. When it was time for a new mattress I was skeptical of the hybrid mattress but decided to give it a try since one of the options was “firm”. After letting the mattress expand to its full size I was initially pleased with the overall thickness of the mattress. Then I slept on it. I have always had a firm mattress. I would rate this version of this mattress as soft. I verified that my receipt and the box I received all stated that I ordered and received a firm mattress. Unfortunately this will likely wind up being a complete waste of my money and will likely end up in a landfill sooner than expected.
Twin xl is really twin standard
This is the 2nd time I have ordered a members mark twin xl mattress from Sam’s. The first time it was the 12” and this time it’s the 14”. Both times I received a mattress that was twin size not twin xl, contrary to what the box was marked as. I returned the 12” and now I will be returning this 14”. You cannot use a twin size comfortably on an adjustable split king bed or frame. It’s awful having the pillows falling behind the top of mattress all night. This mattress also has very little foam thickness on the springs, it’s only 4” thick on a 14” thick mattress. The mattress doesn’t even expand larger than 13”. I have enclosed photos of this. It’s so bad that the mattress cover is huge compared to the mattress. I enclosed photos of the length measurements along the top of the mattress and along the bottom of the mattress. Customer service states that the length is +-1” well this is 74” on the top and 77” on the spring side. I have 3” of space between the headboard and mattress with the bed set to flat and you can see in the photos that’s with the spring side up which is the longer of the sides, so compared to my husband’s side which is a foam mattress it’s a big difference. I don’t know what the other sizes of this mattress are like but the twin xl is awful. The springs are felt as the night goes on which I say is because of the lack of foam. This 14” also has less coils then then the 12” according to the product information for both mattresses. Save your money folks, this is not the bargain it seems.
We are sorry to hear about your experience with our mattress, Claudette. This will be shared with our product team to make sure they take a look at the current design for improvements. A standard Twin – 39" x 75", and Twin XL – 39" x 80". (= or - 1") The 12" hybrid and the 14" hybrid are both different designs and not comparable. Please know that you are eligible for a full refund with the Member's Mark 100% Satisfaction Guarantee. You can contact the Member Support Team at (888) 301-0332 if you need assistance.
I love this bed! I was weary about buying a bed in a bag but decided to give it a whirl. I will never look back about buying a mattress from a bed store. I am pleasantly surprised with how easy and efficient it was to put up. I was able to sleep on it the same night, but it continued to firm up for the next 3 days or so. I bought the firm for my room while my husband bought the medium for his room. I had back surgery about 2 years ago and my old mattress was 11 years old. This is my first time buying a firm bed. Now, the firmness will be a perceived feeling, but it is like a hotel mattress. It conforms to the body but doesn’t sink in. It is perfect for me and supports my back and hips perfectly. The medium also feels supportive but it conforms a bit more to the body and has a bit more give in the mattress. I have no aches or pains on either bed but the firm is more supportive for me and better on my joints. My husband prefers the medium but likes the firm, too. It really is just a matter of preference. Overall, medium is a perfect bed but the firm is more supportive for my condition. I’m very pleased with my purchase
Comfortable and More Affordable
Choosing a mattress is a lot of work. We first decided what type of mattress we wanted. We tried out several options at furniture stores and Mattress Firm and realized that we wanted a Medium-Firm Hybrid with cooling layers on top. This Member's Mark mattress was the most affordable mattress that I could find that matched all of our requirements and it is a bonus that it is 14 inches. We bought the medium and we absolutely love it. It may be very similar to the Nectar Hybrid 14 inch. Great job Sam's Club! We hope that more Member's Mark products that are good quality like this one are available in the future. Thank you!
Hi Houston family -<br /><br />We are pleased to hear that you are loving your new mattress! Thank you for your purchase :)
Very soft, in fact too soft
If you buy the Ultra Plush, expect a SUPER SOFT mattress. In fact it is so soft, it feels like it is actually hurting rather than helping since there is virtually no support. We like a plush mattress but this is nuts. When you lie on it, and we are not big people, from the side you can only see 80% of us. Medium firm is probably the best. The other issue is sheets staying on. The cover is incredibly slick and the sheets slip off with ease. You will need a zip-on mattress cover that has some friction to keep the sheets from slipping off the corners. All it takes is getting in the bed and a corner will come off. We have the right sized, deep pocket sheets (from Sams). If your weight is in the 100 to 120 pound range, you may not sink like a rock. An average adult (I weigh 190), I am in a hole. This one is going to being returned.
Hi Greg, <br />Thank you for taking the time to share your experience with the Plush mattress. We’re truly sorry to hear that it didn’t meet your expectations. Comfort is highly subjective, and while some customers love the deep contouring feel of the Plush, we understand it may not be suitable for everyone—especially if you're looking for more support.<br /><br />Your detailed feedback about the lack of support, sheet slippage, and the sinking feeling is incredibly helpful, and we’ve shared it with our product team. We always aim to match the right mattress to the right sleeper, and it sounds like a Medium Firm option may indeed be a better fit for your preferences and body type.<br /><br />We're also sorry to hear about the trouble with your sheets staying in place. We’ve seen success with friction-based mattress protectors, just like you suggested, and we’ll consider including that tip in future materials.<br /><br />We appreciate you giving it a try, and we’re glad you’re making use of our return policy—it’s there for exactly this reason. If you’d like help selecting a model that better suits your needs, our team would be happy to assist.<br /><br />Warm regards
Poorly assembled
Hotel premier hybrid firm mattress. I purchased this mattress about 5 months ago and immediately noticed it was crooked the foam and coils didn't line up on some of the edges which resulted in one side of the mattress having no coils under the foam and caused it to gave way as soon as you sat on the edge. Husband already fell off the bed twice because of this, but the only reason we kept this long is because it took us so long to look for a mattress in the first place, we live 24 miles away from the store, and retuning it required us finding time and a vehicle big enough to transport back to the store. When you lie on the bed where all layers line up it is actually very comfortable which is why we found this so dissapointing going through the hassle of returning it and looking for a different mattress which we are still in the process of. If i could be garanteed this wouldn't happen again I would probably get it again since it was comfortable, but buying it and having to return it again if it comes out poorly assembled again is just not something I want to deal with.
Hi May, thank you for taking the time to share your experience with us. I'm truly sorry to hear about the issues you've encountered with your mattress. It’s clear that the misalignment of the foam and coils has caused significant inconvenience and frustration, and I completely understand how disappointing this must be—especially after the effort you put into selecting a mattress and the challenges involved in returning it.<br /><br />We appreciate your honest feedback, and I want to assure you that this is not the standard we strive for. Your comfort and safety are extremely important to us, and we take quality concerns like this very seriously.<br /><br />To help resolve this, I’d like to offer the following options:<br /><br />Return Assistance: If you prefer to return the mattress, you can contact customer service at the Club and help you with a return. <br />New Mattress: We are happy to send you a new mattress to replace this one.<br /><br />Please let us know which option works best for you, or if there’s anything else we can do to make this right. Your comfort and satisfaction are our top priorities, and we’d love the opportunity to restore your trust in our products.
Did not last very long!
This mattress does NOT hold ip. We purchased it in September and it is already broken down. It was much more plush than expected, as well. Save yourself the hassle and get a nicer one elsewhere. This one was great for the first few weeks and has two holes where we have slept for barely two months! The motion transfer is awful, as well. Such a disappointment. We are returning it for a full refund, it hasn’t even been 90 days.
Hi Bmeff -<br /><br />I am sorry to hear that the Member's Mark Hotel Premier Hybrid mattress did not meet your expectations. Sam's Club does offer our 100% Satisfaction Guarantee. Please use the link below for more information. Thank you for your review.<br /><br />https://www.samsclub.com/content/returns?xid=ftr:return-refunds
Firm was the right choice
This is my initial reaction; we chose the Queen Firm - I was worried about the firmness (specifically that the mattress would be way too soft). The rating scale of 1-10 seemed subjective (Medium was 5-6 & Firm was 7-8). Our old traditional mattress was called ‘Firm’ by Sealy and it felt like lying on a brick while sleeping even though there was a cushioned feel if you pushed down while standing next to the bed. My wife and I are in our 60’s and have developed shoulder pain recently from sleeping on that mattress. The Members Mark Hybrid ’Firm’ is perfect … stable but like a pillow-top topper that gives for comfort and support but gently firm below. In the box it was very heavy but unboxing was easy. The air rushed in quickly when vacuum seal was opened and it came into shape quick. Two of the corners aren’t perfect but it’s not a glaring defect - just a small folded and puckered spot. It’s going to be covered by sheets and blankets so it is a big non-issue. The cooling top is nice. I reasoned that we’ll spend 30% of our lives on this mattress so it will be worth the investment to be comfortable. If our sleep experience isn’t good then I’ll update my review but so far - I think this mattress and firmness choice will turn out to be perfect.
Thank you so much for sharing your initial impressions of the Queen Firm Member’s Mark Hybrid mattress. We’re thrilled to hear that it’s meeting your expectations so far—especially after your concerns about firmness and your past experience with overly hard mattresses.<br /><br />It’s great to know that the balance of support and comfort is working well for both you and your wife, and that the mattress is helping to relieve the shoulder discomfort you previously experienced. We also appreciate your comments on the unboxing process and the cooling top—those details really help others understand what to expect.<br /><br />Regarding the slightly puckered corners, we’re glad to hear it’s not a major issue for you, but if it ever becomes a concern, please don’t hesitate to reach out. We’re always here to help.<br /><br />We hope the mattress continues to provide restful, rejuvenating sleep for years to come. And if you do have any updates down the line, we’d love to hear them!







