Customer reviews for Member's Mark Hotel Premier 14" Hybrid Mattress (Available in Medium, Plush, and Firm) forMember photos









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Comfortable and More Affordable
Choosing a mattress is a lot of work. We first decided what type of mattress we wanted. We tried out several options at furniture stores and Mattress Firm and realized that we wanted a Medium-Firm Hybrid with cooling layers on top. This Member's Mark mattress was the most affordable mattress that I could find that matched all of our requirements and it is a bonus that it is 14 inches. We bought the medium and we absolutely love it. It may be very similar to the Nectar Hybrid 14 inch. Great job Sam's Club! We hope that more Member's Mark products that are good quality like this one are available in the future. Thank you!
Hi Houston family -<br /><br />We are pleased to hear that you are loving your new mattress! Thank you for your purchase :)
Liked the price slept great for 2 days. The the pain started gradually getting worse 6 weeks in rib pain lower back pain so bad 2 trips to doctor for exrays chiropractor many times. Could be I'm older or wrong firmness or just not for me. Its weird seems soft and hard make it make sense. None the less its going back never hurt this bad on cheap spring matresses maybe my body is like dude you waited to long ive slept on some pretty rough stuff but never had rib pain like this my god never anther hybrid ugh.
Thank you for sharing your experience with us. We’re glad the mattress felt comfortable at first, but we’re truly sorry to hear that it led to discomfort and pain over time. We understand how frustrating it must be to expect restful sleep and instead deal with rib and back pain. Mattress comfort can vary greatly depending on body type, sleep position, and firmness preference, and it sounds like this hybrid model wasn’t the right fit for your needs. Please contact Member Support at (888) 301-0332 and give them an opportunity to make this right for you.
Medium is comfortable but too firm 4 side sleeper
Ordered the "medium" version first. We are going to return it and exchange for the plush. My wife is a side sleeper, and I am a back sleeper. So, we're trying to find the "middle ground" where we're both comfortable. I will update this review (or post a second review) once we get the Plush version in. That said, the bed is comfortable and seems to be well made. We've been on it about a month now, and while we do like it, the medium is just too firm. We're 5'7"/5'10", and ~130-170 lbs. Hoping the Plush version is softer. That said, I called Sam's club service number. They are having someone come pick up the mattress. This is great customer service. In the meantime, I have ordered the plush. I'm hoping for the best, but also I am purchasing confidently because of the great customer service I just received.
Wonderful!!!!
This is our 3rd mattress in 4 months. Finally a winner! I am 130 lbs and no back or other issues. We first purchased the Nectar Premier mattress it was to soft. I had a backache from day 1 that never went away even during the day. Then we purchased a Serta perfect sleeper firm mattress. My back ache went away, but it was very hard. My shoulders hurt sleeping on my side. Absolutely no give at all in that mattress. Decided to take a chance and purchase this Sams Hotel Premier Hybrid medium mattress at Sam’s Club. It’s perfect! It is definitely comparable to a high-end mattress. Very comfortable and supportive without being to soft or firm. It does seem very cool to sleep on which was also important to us. My only negative which is minor to me is it should be 14 inches high but mine measures 13 inches. Hope it holds up for years.
Returning. Suffered lower back pain by 2nd night
When we set it up it felt like we were laying on something hard, so I unzipped the cover only to find that they had put the mattress in upside down, and we were laying on the coils. I hope that's not what they do for all mattresses. We flipped it over, and rezipped it, and initially it felt comfortable, but by 2nd & 3rd day my lower back was killing me. We will be returning this. I would not recommend to anyone that could suffer back pain.
Pleasantly surprised!
I got this to replace a mattress that cost about 3x this price of this one. I was leery to order something I hadn't laid on but read that Sam's has an awesome return policy, so it felt low risk. It arrived within a couple days. I was nervous that a mattress with springs would be rolled up in a box. However, once I cut the plastic off, the mattress decompressed and seemed full height within minutes. I did smell a slight chemical off gassing the first night, but not after that. I am really pleasantly surprised with this mattress... compared to my expensive one, which was also a hybrid, it is just as comfortable, has the perfect amount of give with the memory foam, but the support of the spring base. I got the medium. I have been sleeping great. I am a side and back sleeper. It has not seemed to sleep hot at all... if anything, it feels a little cooler. I would say the sides are maybe not as reinforced as my $$ mattress, but that's not a big deal to me, as I don't sit on the side of my bed for anything. I am waking up with ZERO back and hip pain, which is why I replaced my mattress to begin with. I was having SI join pain, tightness all down my legs and even in my obliques (I am a fit 45 year old female, 5'3" 120 lbs). I was beginning to think it was just some aging aches and pains, but am just so relieved to have zero pain now!
Misleading Advertising, Poor Quality
We purchased this mattress in Decembrr 1st, specifically because Sam’s Club stated it would arrive before we left for a month-long vacation. That turned out to be completely false. When we realized the delivery would be late, we attempted to stop it, but Sam’s Club’s customer service was an absolute nightmare—outsourced to a call center where communication was difficult, and in the end, they were completely useless. No surprise there—Sam’s Club’s delivery service is notoriously bad. Major Sizing & Build Quality Issues When we finally set up the mattress in January, we immediately noticed serious problems. It’s not even a true king size—it’s 3 inches too short and 1.5 inches too narrow. On top of that, the coil springs were sticking out on the ends and sides, making it uncomfortable and even painful to get in and out of bed. It feels like they forgot to add the edge band, making this mattress look and feel cheap and poorly constructed. False Advertising – NOT a Tempur-Pedic Alternative Sam’s Club advertises this mattress as comparable to the Tempur-Pedic Adapt Hybrid ($3,200 retail price)—but that’s completely misleading. My wife and I went to test the real Tempur-Pedic in-store, and there is absolutely no comparison. The Sam’s Club mattress lacks the comfort, support, and durability of a high-quality mattress. It’s just a cheap knockoff designed to trick buyers into thinking they’re getting a premium product. Deceptive Business Claims Even worse, Sam’s Club’s ad claims this company has been in business for 140 years—but in reality, they’ve only been making mattresses for a few years. This is just another marketing gimmick meant to mislead consumers. Final Verdict: A Complete Waste of Money This mattress is low-quality, falsely advertised, and sold at a price that tricks people into thinking it’s high-end. Between the delivery issues, false claims, and poor construction, this has been a frustrating experience from start to finish. If you’re considering buying this mattress from Sam’s Club—DON’T. Save yourself the hassle and look elsewhere.
Thank you for bringing this to our attention, and I’m truly sorry to hear about the issues you've experienced with your mattress. That’s definitely not the quality we aim to provide, and I understand how frustrating and disappointing this must be.<br /><br />The discrepancies in size and the exposed coil springs you described are serious concerns, and we’d like to make this right. Could you please provide your order number and any photos of the mattress showing the sizing or spring issues? This will help us investigate the matter further and offer you the best possible resolution—whether that’s a replacement, or refund.<br /><br />Again, I sincerely apologize for the inconvenience. We’re committed to ensuring your satisfaction and look forward to resolving this promptly. Please go to the Customer Service at the Club where this was purchased so the team can help you!
Sweet Dreams Are Made of This Bed
I've had this mattress for about six months now, and I'm a larger heavier guy. Every night of sleep on this bed has been great, it's just the right firmness, doesn't get to hot or to cold. So far there's been no loss or difference in firmness/comfort. Completely silent, and doesn't transmit motion when getting in or out of the bed. No real complaints to it, just make sure you have help carrying and unpacking it, it is very heavy.
Best Mattress Ever
We bought two MM 14” medium-feel hybrid mattresses, and we could not be happier with our purchase. We sleep supported—without sinking in—and cool. And we rest for a minimum of 5-6 hours before awakening. Then it’s back to sleep. These are the best mattresses we have ever owned, and they are competing against high-end, ripoff-priced mattresses that we owned previously and that cost $6,000 and $7,500 (specialty brands from San Francisco). If you need a mattress, don’t delay. Members Mark will save the day.
Would be five stars if FedEx wasn't the carrier.
The mattress is great. More of a medium firm, but plenty of give and bounce being a hybrid with foam vs latex. Will update if after a few weeks there are any issues. Ships from the same factory as nectar and the other popular hybrid mattresses. FedEx has yet to deliver a single Sam's club order by the original estimated date. Ever. I would like an option to choose a different shipper.
