The first year on our new Tempur Pedic Adapt Medium was great. Soft yet firm, with support everywhere you need it. Just like I remember from the Tempur Pedics that I slept on for years throughout high school and again after college. But almost to the day one year later, I started noticing neck pain when I woke up. It wouldn't go away, and started getting worse. I got the Tempur Pedic neck pillow, which did help a bit, and my wife says it reduced my snoring. But the neck pain never went away, with some days worse that others. After a few more months, my wife started having trouble sleeping because of back pain. Then I started getting back pain when lying on my back. We realized the areas where we sleep had gone completely soft, yet the sag in the top layer did not meet the company's warranty standards - as determined from the photos that they told me to take and send in. But this issue is not visible from the outside; it is a failure of the foam cells throughout the midlayers of the mattress. I can feel it by shifting to the center of the bed where neither of our bodies lie while sleeping. It feels like a ridge that you can balance on, like a thin sliver of support. But because of the properties of memory foam, there is no way to evaluate this without lying down on it. The mattress retains it's level form even as the interior foam completely breaks down. The company makes an effort to brand themselves as 'high end' and charge a fortune for their products. But just like their beds, the support from Tempur Pedic's customer service team is also severely lacking. It is very impersonal and you feel somewhat betrayed after getting completely shut down without a fair analysis. I am very disappointed with the way this company has become after being a previously happy customer. I used to recommend the beds anytime the subject came up, but I will never again. The product has gotten worse instead of better, and their service is abysmal.

[This review was collected as part of a promotion.] Our original Tempur-pedic mattress from before they were rated for firmness was in need of a replacement. We tried several models and firmness ratings before settling on the Adapt Medium. It is as completely comfortable as our original and we are sure we will have many years of great sleep on our new mattress. Once you have experienced the comfort of Tempur-pedic, no other mattress will do.

My only complaint is not having bought this bed sooner. The bed is initially fairly stiff, however after 3-4 weeks it is breaking in very nicely. Actually I have a second complaint, and I hope that it finds tempurpedic employees. While I understand the importance of a mattress protector, it's moderately annoying to have one placed on top of the bed that moves around. You already have a cover that zips on the bed, why not make a protective cover that zips on to the bed? Even if it cost $250 I would buy it in a heart beat to avoid my current cover slipping on the bed every night.

It took me at least two weeks to adjust to the different feel of this mattress. I wasn't sure I works be able to keep it. I was so used to a pillow top. But I noticed that I had no more joint pain during the night that used to wake me up. I also felt that my sleep was a much deeper one. So I'm sticking with it and it is getting to be a better experience.

First day I wanted to send it back! The whole night I thought this bed is way to hard.I didn't sleep very well first night But one of my coworkers said to try it for a couple of weeks,it will soften up It has been about a month.....I still think it's a little hard, but my husband likes it. The ones in the store have been broken in , and are nice you sink in them. I bought medium.....the soft at the store was to soft I think I'm starting to get used to it

At first I was skeptical about the feel of this mattress, it's my first memory foam product. After about 2 nights sleeping on it I got to where I can't wait to go to bed at night. It had that right amount of firmness feeling to it but instantly wraps around your body and is so comfortable and yet has that support I have been missing out on with all my other mattresses

[This review was collected as part of a promotion.] Mattress has been wonderful and significantly reduce back pain we were not happy with the white glove service delivery They advise us what time they're going to be here and then called and didn't want to come but I have taken the day off work so request that they come when they got here they didn't want to set up the mattress and were rude to my husband and my son

[This review was collected as part of a promotion.] I have loved using this mattress! It is super comfortable and the bed nicely conforms to my shape, making it very supportive. It also is very quiet and doesn't move around almost at all when my spouse moves around at night. It is supposed to help you sleep a little bit cooler but I have found much difference in my sleep temperature. I also like that it's not a super thick mattress and doesn't make my bed super tall. So overall I have really loved this mattress and would recommend this to family and friends! I received this mattress as a free product in exchange for a review.

[This review was collected as part of a promotion.] I've wanted a genuine Tempurpedic mattress since first sitting on one at the mall 20 years ago. I finally pulled the trigger last fall and I'm soo glad I did. The mattress is everything I expected; soft but supportive, good quality, and has that signature feel of the memory foam. Don't be fooled by imitation "memory foam" when you feel the real thing you won't go back. I also got the adjustable frame and love the zero-G setting and massage. I'm very picky with mattresses because they are a signifigant investment and you don't want to live with a mistake. I've mostly owned Sterns and Foster latex mattresses in the past but after my Tempurpedic experience I am a customer for life.

The mattress is so comfortable. I love the way it supports my body, but I am sleeping very hot on the mattress, and that I don't like. I previously had a memory foam topper, so didn't think this would be an issue, but it is. What to do, what to do...