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Customer reviews for Backyard Discovery 12' x 10' Brookdale Gazebo with PowerPort for
Backyard Discovery 12' x 10' Brookdale Gazebo with PowerPort
4.5 out of 5 stars
stars
473 ratings386 reviews
  1. 5 stars75% (354)
  2. 4 stars16% (74)
  3. 3 stars3% (12)
  4. 2 stars1% (4)
  5. 1 star6% (29)

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Showing 11-20 of 386 reviews
Jul 24, 2020
Alaina B
5 out of 5 stars review

Verified Purchase

Definitely Worth it

We bought this to replace an older, cheaper metal gazebo. It arrived in 6 boxes. Everything was packed so there was no damage. Instructions were easy to follow. It took 2 people 10 hours to assemble. It is absolutely beautiful and we're very happy with it. Very sturdy and solid but a great price.

Helpful?4TRPGD4O9D5413865971249
reply from BYDSales

Thank you for your wonderful review, We are happy to hear that you are loving your new Brookdale Gazebo

Aug 2, 2020
Jeff
5 out of 5 stars review

Verified Purchase

Awesome Gazebo!!!!

Everything arrived in good condition and went together well. A good DIY project for my wife and I. Took us 1.5 days to assemble but needed some additional help putting roof on. Used the Built app for entire assembly. All predrilled holes lined up with hardware perfectly. Finished product looks amazing!!

Helpful?4TRPGD4O9D5413865971249
reply from BYDSales

Thank you for your wonderful review!

Feb 29, 2020
Jeff H
5 out of 5 stars review

Verified Purchase

Great Product at a great price

I was impressed with the level of communication from the manufacturer and shipper. Arrived i day earlier than originally promised. I purchased the assembly option and they showed up right on time the next day. Really glad I had the professionals assemble, they did a great job and had it together in 6 hours. AS I watched them it became obvious that I would have encountered many challenges that would have lengthened my assembly time and trouble. I was pleased with the price of this cedar pergola, pleased with the quality, but a little concerned when some of the boxes were damaged in transit. Fortunately none of the components were damaged. We had some hardware issues that the company will send replacements and the installers put the drip guard on backwards but no problem. I was excited about the electrical feature until I looked at it closely, there is no on/off switch so in my case it is useless. I connect to an outside lite fixture that I installed a dimmer on that is controlled from inside the back door. I am really excited and pleased with product.

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reply from BYDSales

We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words, and wonderful review!

May 8, 2019
MrsRiley4ever
5 out of 5 stars review

Verified Purchase

Backyard paradise!

Who bought this about a month ago and my husband was able to assemble it himself. Side note, he is very handy. So if you’re not, you may want a buddy to help. The online assembly guide was awesome! And now that it’s complete, it’s gorgeous and seems very sturdy. We love the ability to plug in our phones and outdoor lighting strings via the outlets on the column. We have gotten lots of compliments and we highly recommend this product so far.

Helpful?4TRPGD4O9D5413865971249
reply from BYDSales

Thank you for your 5 star review!

May 4, 2019
Chrisp68
5 out of 5 stars review

Verified Purchase

Solid Cedar and Beautiful!

Wonderful value and good construction. It was worth paying for the delivery and installation though. Combined price is a great deal for solid cedar and it looks great on our back patio.

Helpful?4TRPGD4O9D5413865971249
reply from BYDSales

Thank you for your 5 star review!

Apr 8, 2021
Nick croy
4 out of 5 stars review

Verified Purchase

Cedar gazebo

Gazebo nice overall, some of the screws stripped easy and a couple of the board cracked even tho they were predrilled Some of the instructions are vague Overall good quality just not happy with screws stripping before they were tightened

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reply from Supplier Response

I encourage you to contact our Customer Advocate team at 800-856-4445. We can work with you to get your playset up to manufacturer specifications, replacing any area that were cracked as well as replacement hardware you may need.

Jun 2, 2019
Travis121312
4 out of 5 stars review

Verified Purchase

Great looking and very sturdy!

Very happy with the finished product. The only reason it didn’t give five stars is the hardware that it takes to put it together. Factory threads didn’t line up on several nut/bolt combos.

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reply from BYDSales

Thank you for taking time to leave of us a review!

Oct 2, 2020
Anonymous
5 out of 5 stars review

Verified Purchase

Extremely happy

We love the looks of the gazebo. Kit goes together fairly simply with good detailed instructions. Took about 10 hours to setup with a second hand to help with the large pieces.

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reply from Supplier Response

Thank you for such a wonderful review! We are happy to hear that you are loving your new Gazebo!

Sep 23, 2020
Anonymous
5 out of 5 stars review

Verified Purchase

Quality Product and Professional Assembly Crew!

We love this gazebo! Quality materials and assembly crew very professional! A little disappointed that a couple panels were missing for the roof section. Currently awaiting arrival the additional parts.

Helpful?4TRPGD4O9D5413865971249
reply from BYDSales

Thank you for the wonderful review, We are happy to hear that you are loving your New Brookdale Gazebo. We are sorry to hear about this missing Panels

Aug 20, 2019
Mike
1 out of 5 stars review

Verified Purchase

Poor quality

Looks great but materials are very cheep, its either pine or Faux wood, and the shipping is a pure rip off, if you know the right people you can have this built with real Cederand would last long long time

Helpful?4TRPGD4O9D5413865971249
reply from BYDSales

We aim for 100%, 5-star customer satisfaction and we're sorry to hear your experience was less than perfect. Please contact our Customer Advocate Team should you need anything at either of the following: Email customerserv@backyarddiscovery.com OR Phone: 1-800-856-4445 Mon-Sun, 8:00AM-6:00PM CST.