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Customer reviews for Backyard Discovery 12' x 10' Brookdale Gazebo with PowerPort for
Backyard Discovery 12' x 10' Brookdale Gazebo with PowerPort
4.5 out of 5 stars
stars473 ratings386 reviews
  1. 5 stars75% (354)
  2. 4 stars16% (74)
  3. 3 stars3% (12)
  4. 2 stars1% (4)
  5. 1 star6% (29)

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Showing 11-20 of 386 reviews
Jul 24, 2020
Alaina B
5 out of 5 stars review

Verified Purchase

Definitely Worth it

We bought this to replace an older, cheaper metal gazebo. It arrived in 6 boxes. Everything was packed so there was no damage. Instructions were easy to follow. It took 2 people 10 hours to assemble. It is absolutely beautiful and we're very happy with it. Very sturdy and solid but a great price.

Helpful?1QTS4L3CY05E13865971249
reply from BYDSales

Thank you for your wonderful review, We are happy to hear that you are loving your new Brookdale Gazebo

Jul 30, 2019
gwen
5 out of 5 stars review

Verified Purchase

Perfect Solution and Beautiful!

My husband and I went "round and round" whether or not to fully cover our SW facing, full-sun-deck, or not. A friend knew our dilemma and found this gazebo at Sams Club. We LOVE it! It looks great with our log home, and our SandCreek post-and-beam garage. Instead of centering under our peaked trapezoid window and deck patio doors....I shifted it more toward the west side of our deck. Perfect! We thought about getting the pergola that matches this, but found as the sun moves through the sky, it casts shade from the gazebo toward the uncovered part of the deck - where we would've put the pergola. (We still plan the pergola, but instead put it on the stone patio in "common area/fire pit area" between guest quarters and our home - simply because it also faces west, the construction is beautiful, and ambiance is so important for our family/friends!) With our gazebo, we are still able to have a part-sun deck, as well shade, during the hottest part of the day. I also separately purchased a sun shade (lanai) to attach and roll down when we are out for dinner on our deck during the evening hours while the sun is setting. The plug-in allows us to have lights, and fans (for keeping air circulation and bugs at bay!) . It gives our deck a new look....without spending thousands of dollars. I have been so happy! This is a must-have! We absolutely love it! :)

Helpful?1QTS4L3CY05E13865971249
reply from BYDSales

Thank you for your 5-star review!

Aug 2, 2020
Jeff
5 out of 5 stars review

Verified Purchase

Awesome Gazebo!!!!

Everything arrived in good condition and went together well. A good DIY project for my wife and I. Took us 1.5 days to assemble but needed some additional help putting roof on. Used the Built app for entire assembly. All predrilled holes lined up with hardware perfectly. Finished product looks amazing!!

Helpful?1QTS4L3CY05E13865971249
reply from BYDSales

Thank you for your wonderful review!

Dec 13, 2020
Sandy
1 out of 5 stars review

Verified Purchase

Disappointed

I was excited about this purchase but after I got it and looked over the directions I realized it’s not really 12’ wide. It’s less than 10’ wide. The roof comes out 12’ to qualify it as 12’, but the inside sitting area is less that 10’. That means it would have to be installed on my flagstone patio. The flagstone would not be strong enough. Therefore I am sending it back Another thing I didn’t like was the four post holding gazebo up are not solid 6” posts. It is 4 pieces of wood made into a square and bolted to concrete pad.

Helpful?1QTS4L3CY05E13865971249
reply from Supplier Response

Thank you for your review! We apologize for the miscommunication regarding the product and are here to answer any questions or assist you in any way possible. We are saddened to hear that you had to return the product, but if there is anything we can do for you, you may reach our Customer Advocate Department at 800-856-4445.

Apr 8, 2021
Nick croy
4 out of 5 stars review

Verified Purchase

Cedar gazebo

Gazebo nice overall, some of the screws stripped easy and a couple of the board cracked even tho they were predrilled Some of the instructions are vague Overall good quality just not happy with screws stripping before they were tightened

Helpful?1QTS4L3CY05E13865971249
reply from Supplier Response

I encourage you to contact our Customer Advocate team at 800-856-4445. We can work with you to get your playset up to manufacturer specifications, replacing any area that were cracked as well as replacement hardware you may need.

Sep 23, 2020
Anonymous
5 out of 5 stars review

Verified Purchase

Quality Product and Professional Assembly Crew!

We love this gazebo! Quality materials and assembly crew very professional! A little disappointed that a couple panels were missing for the roof section. Currently awaiting arrival the additional parts.

Helpful?1QTS4L3CY05E13865971249
reply from BYDSales

Thank you for the wonderful review, We are happy to hear that you are loving your New Brookdale Gazebo. We are sorry to hear about this missing Panels

Jan 1, 2020
Anthony
5 out of 5 stars review

Verified Purchase

Perfect for what we wanted

Took a while to get the installation handled but for the gazebo itself we couldn't be happier. It is exactly what we wanted for our pool deck. Couldn't be happier.

Helpful?1QTS4L3CY05E13865971249
reply from BYDSales

We are sorry to hear that you had trouble getting your Gazebo installed. However we are very happy to hear that you love it.

Aug 20, 2019
Mike
1 out of 5 stars review

Verified Purchase

Poor quality

Looks great but materials are very cheep, its either pine or Faux wood, and the shipping is a pure rip off, if you know the right people you can have this built with real Cederand would last long long time

Helpful?1QTS4L3CY05E13865971249
reply from BYDSales

We aim for 100%, 5-star customer satisfaction and we're sorry to hear your experience was less than perfect. Please contact our Customer Advocate Team should you need anything at either of the following: Email customerserv@backyarddiscovery.com OR Phone: 1-800-856-4445 Mon-Sun, 8:00AM-6:00PM CST.

Oct 2, 2020
Anonymous
5 out of 5 stars review

Verified Purchase

Extremely happy

We love the looks of the gazebo. Kit goes together fairly simply with good detailed instructions. Took about 10 hours to setup with a second hand to help with the large pieces.

Helpful?1QTS4L3CY05E13865971249
reply from Supplier Response

Thank you for such a wonderful review! We are happy to hear that you are loving your new Gazebo!

Jun 2, 2019
Travis121312
4 out of 5 stars review

Verified Purchase

Great looking and very sturdy!

Very happy with the finished product. The only reason it didn’t give five stars is the hardware that it takes to put it together. Factory threads didn’t line up on several nut/bolt combos.

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reply from BYDSales

Thank you for taking time to leave of us a review!