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Customer reviews for Backyard Discovery 12' x 10' Brookdale Gazebo with PowerPort for
Backyard Discovery 12' x 10' Brookdale Gazebo with PowerPort
4.5 out of 5 stars
stars473 ratings386 reviews
  1. 5 stars75% (354)
  2. 4 stars16% (74)
  3. 3 stars3% (12)
  4. 2 stars1% (4)
  5. 1 star6% (29)

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Showing 1-10 of 386 reviews
Jun 14, 2019
lacylin
5 out of 5 stars review

Verified Purchase

Beautiful & sturdy

We bought this to replace a metal gazebo that was picked up and twisted in a storm. This is much heavier and sturdier than that. It looks beautiful and we love that it has the electric outlets built into it because we wanted to add lights and a fan. Word of warning: this is a long building process but well worth the end result. Also, it is nearly impossible to get the roof parts up with only 2 people because of the weight. We spend a lot of time outdoors and we love the shade this provides and it feels like you’re on vacation! We also added a retractable shade cloth to shield from the evening sun.

Helpful?1QTS4L3CY05E13865971249
reply from BYDSales

Thank you for your 5 star review!

Apr 17, 2019
John D
5 out of 5 stars review

Verified Purchase

Very high quality gazebo

Saw this gazebo on display in the Charlottesville, VA Sam's Club. Club associates were quite confused about how I could actually purchase it, but hours of perseverance on my part resulted in my picking it up with my car trailer and delivering it to my land. Assembly was arranged through Sam’s Club with a company called Go_Configure. Assembly was complex but performed expertly. I am especially delighted with the high quality of the gazebo and would highly recommend it.

Helpful?1QTS4L3CY05E13865971249
reply from BYDSales

Thank you for your 5 star review!

Feb 29, 2020
Jeff H
5 out of 5 stars review

Verified Purchase

Great Product at a great price

I was impressed with the level of communication from the manufacturer and shipper. Arrived i day earlier than originally promised. I purchased the assembly option and they showed up right on time the next day. Really glad I had the professionals assemble, they did a great job and had it together in 6 hours. AS I watched them it became obvious that I would have encountered many challenges that would have lengthened my assembly time and trouble. I was pleased with the price of this cedar pergola, pleased with the quality, but a little concerned when some of the boxes were damaged in transit. Fortunately none of the components were damaged. We had some hardware issues that the company will send replacements and the installers put the drip guard on backwards but no problem. I was excited about the electrical feature until I looked at it closely, there is no on/off switch so in my case it is useless. I connect to an outside lite fixture that I installed a dimmer on that is controlled from inside the back door. I am really excited and pleased with product.

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reply from BYDSales

We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words, and wonderful review!

Jun 8, 2019
Shell4149
5 out of 5 stars review

Verified Purchase

Beautiful pence it’s assembled!

I gave it a 5 star because it is beautiful... BUT, it took a week to assemble and that’s with getting my neighbor to help put the roof on. Those that said Two people can do this are lying! You have to assemble the roof and then lift it to be screwed down to the gazebo. Two men cannot do this alone. I wish I would have paid for the installation but I read the reviews and thought it would be a project we could handle. Now that it’s complete and we added string lights and furniture, I am finally enjoying it. It’s beautiful! I want to seal it with a wood treatment and make sure it’s bolted down for storms.

Helpful?1QTS4L3CY05E13865971249
reply from BYDSales

Thank you for your 5 star review!

May 8, 2019
MrsRiley4ever
5 out of 5 stars review

Verified Purchase

Backyard paradise!

Who bought this about a month ago and my husband was able to assemble it himself. Side note, he is very handy. So if you’re not, you may want a buddy to help. The online assembly guide was awesome! And now that it’s complete, it’s gorgeous and seems very sturdy. We love the ability to plug in our phones and outdoor lighting strings via the outlets on the column. We have gotten lots of compliments and we highly recommend this product so far.

Helpful?1QTS4L3CY05E13865971249
reply from BYDSales

Thank you for your 5 star review!

Aug 3, 2020
Alan
4 out of 5 stars review

Verified Purchase

Great product! Time to enjoy our backyard!!

Great product, surprisingly all the holes lined up properly making the project a breeze with an exception to one warp board that added some additional time to align and attach the roof. We took our time with the installation, started with staining all the boards then the actual build took 2 separate days...in all probably took us 10-12 hours, no mistakes and no corners cut! I can't emphasize enough, take your time and make sure the piece are facing the proper way (watch for the holes) . We made that mistake a few times!! The structure seems to be soundly stable, while I saw some review that mentioned all the pieces are solid wood, the 6x6 are not actual solid pieces, they are 4x4 pressed with 4 other pieces. At this time, I can only give a review about the build and not the long longevity... perhaps I can revisit in 6m/1y to give another update. Would definitely buy again!!

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reply from BYDSales

Thank you for your review

Jun 3, 2019
PENNI
4 out of 5 stars review

Verified Purchase

Well built

Manufacturer spent a lot of time pre-drilling holes and going the extra mile to make assembly easy, they marked the bags very clearly and used quality parts for construction. Then they failed to add the details concerning positioning of the predrilled components for assembly, added several hours to assembly that could have been avoided. Definitely a two person job to assemble properly, but is a great product when completed. I would buy again.

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reply from BYDSales

Thank you for taking time to leave of us a review!

Feb 25, 2019
Done1
2 out of 5 stars review

Verified Purchase

Flawed Design

Positives are its attractiveness and sturdiness. Numerous cons in the design, however. The wood is not treated, and you are cautioned to seal it, which I have done. The gable ends are open which adds to its attractiveness. However, they also allow the sun and rain to both invade the entire area underneath. I am currently installing some sunshade panels to help with this problem. The metal roof does not overhang the gable ends, but rather the sheathing boards to which the metal roof is attached butt up to the inside of the outer rafters. However, the metal roof does not extend to the edges of the sheathing boards, thus leaving gaps for water to seep in and collect, increasing the possibility of rotted boards in the future. The bolts and barrel nuts used to put this together are poor quality. Between the burrs left on them from machining and the paint, I had to use oil and work the bolts on and off the nuts numerous times before actually using them on the gazebo.

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reply from BYDSales

Thank you for your comment. We value customer feedback like this because it helps us improve the quality of our product and services.

Dec 13, 2020
Sandy
1 out of 5 stars review

Verified Purchase

Disappointed

I was excited about this purchase but after I got it and looked over the directions I realized it’s not really 12’ wide. It’s less than 10’ wide. The roof comes out 12’ to qualify it as 12’, but the inside sitting area is less that 10’. That means it would have to be installed on my flagstone patio. The flagstone would not be strong enough. Therefore I am sending it back Another thing I didn’t like was the four post holding gazebo up are not solid 6” posts. It is 4 pieces of wood made into a square and bolted to concrete pad.

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reply from Supplier Response

Thank you for your review! We apologize for the miscommunication regarding the product and are here to answer any questions or assist you in any way possible. We are saddened to hear that you had to return the product, but if there is anything we can do for you, you may reach our Customer Advocate Department at 800-856-4445.

Jun 13, 2019
Larrya
1 out of 5 stars review

Verified Purchase

Gazebo build

This gazebo is a nightmare to assemble! Holes don't line up,had to drill out so bolt would fit. This is why engineers in CHINA should not be designing Gazebo's.The only good thing are the downloaded instructions.If you purchase this gazebo,BE AWARE!

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reply from BYDSales

We are sorry to hear that you did not have a good experience with our product please call us at 800-846-4445