Hi Carm, Thank you for sharing your sentiments about the experience you had with your washer. Let us help. Please see the link below for the steps if your washer has a balance issue or runs way too long to finish a cycle. Kindly watch the video and click on all the embedded words inside the article. https://www.samsung.com/us/support/troubleshooting/TSG01000997/ It would also be great if we could talk to you directly and gather more information about your concern. Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147334001, which will help our team pull up your information. ^Rainly

Hi Fantasia, We appreciate you sharing your thoughts about your washer, and we value the details you mentioned about the sound during operation and how well it handled your laundry needs. Samsung washers are generally very quiet, and most noises are either normal or can be easily corrected. Noises can vary a lot and are hard to describe with words, so to identify the proper troubleshooting steps, you'll want to pick the noise in this guide that is most like what your washer is making, even if it isn't a perfect match. Please refer to the link below for further guidance. • https://www.samsung.com/us/support/troubleshoot/TSG10007169/ If issue persists, don’t hesitate to contact us via: • Facebook Messenger: https://m.me/samsungsupport • X: https://x.com/i/flow/login?redirect_after_login=%2Fmessages%2Fcompose%3Frecipient_id%3D18768513 • Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us • Samsung Customer Care: 1-800-726-7864 (1-800-SAMSUNG) We kindly ask that you provide this reference number (1152204201) when you reach out to us, so our team can quickly retrieve your information. Samsung truly values your business, and we appreciate you taking the time to share your feedback with us! Christian Samsung Care

We understand how this experience has impacted you, Jessica. We are here to help you get your washer back on track. To receive helpful tips to rectify your washer's concern, please click the links and hyperlinks and watch the instructional video. To run a calibration to ensure accurate weight detection, kindly turn to page 27 of the washer's user manual: https://downloadcenter.samsung.com/content/UM/202306/20230630150436152/DC68-03850D-06_IB_WA3200T_EN_CFR_MES_R_230628.pdf Install a Samsung washing machine in your home (See level the washing machine): https://www.samsung.com/us/support/answer/ANS00051342/ The best laundry load size for your Samsung washing machine: https://www.samsung.com/us/support/answer/ANS00080262/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1146370053) to help our team gather your information. Have a great day. -John

Hello there, Thank you for choosing Samsung for your washer needs. We're saddened that you decided to look for a different washer because you do not want the suspension rod to be repaired again. We would love to work with you in the future. Please visit www.Samsung.com or one of our partners to explore products that better fit your needs. Have a great day. ^Camille

Nobody wants to hear that when they are trying to wash clothes. Thank you for sharing this with us. Hopefully, we can fix this with some troubleshooting steps. Take a look at the link below. ^Pat https://www.samsung.com/us/support/troubleshooting/TSG01001985/

Thank you for bringing this to our attention. We value your feedback to create better experiences for our customers. So we can take another look at your washer. Feel free to reach out to us using one of the following methods for assistance. ^Pat 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 Use this ticket number: 1143007057