i have had the washer and dryer for less than five months and i already have to have a service call. vibration reduction technology appears to be absent on my washer. the rinse and spin cycle keeps repeating so i have to turn off the washer than select "spin only" or the washer will run for hours. . my water bill has gone up $15 in one month because of this. and, now my pause button doesn't work on any cycle so i can't even stop the cycle to reposition the clothes to see if it will spin properly. a big piece of junk for an expensive price. and why doesn't the dryer have an internal light when you open the door?

we originally purchased this washer in may 2021. within a couple months it started making a cranking, plastic gear grinding type sound. in sep 2021 the first repair was done to replace the clutch motor. by nov 2021 the same noise was back. the clutch motor had failed again. we were offered a replacement unit. we took delivery of that in dec 2021. by mar 2022, the same noise on the new unit was present. in jun 2022, the clutch motor was replaced. by oct 2022, the noise was back yet again. needed a new clutch motor. it is evident through a documented and repeated history, that the clutch motor itself is faulty or these units are designed in such a way that they make the clutch motor fail prematurely.

Clothes come out with dry patches that haven't been washed. I think it's because the machine spins as it is filling, causing the clothes to bunch up tightly. I have tried with very small loads of clothing and maximum water fill, and clothes still have visible dry and smelly patches. I hate this washer. I would leave 0 stars but the review won't let me.

Less than 3 years old, the washer constantly shakes violently and then stops the wash cycle with an error of "Unbalanced". Even if you wash just 4 t-shirts it will give the same error. My floor is completely level and I've tried every resolution Samsung has suggested. After some research, I discovered that many other people have the same problem with this washing machine and the issue is caused by faulty suspension rods. After hundreds of complaints I'm not sure why Samsung wouldn't consider this a recall and fix the recurring issue. Getting this serviced would be at least the cost of a new machine. I own several Samsung appliances but this one is definitely a lemon.

this is my first new washer ever and i'll tell you what i love it. the vibration control works like a dream, it's really quiet compared to my 15 year old maytag. sure it takes a little longer but that means to me is that it is more thorough on the washing i literally have one day when i do all my laundry for three people, it gets the job done while saving energy and water. simply put. i love it. i don't get why people get mad about it being a little longer sounds like they don't have time like i do.

[This review was collected as part of a promotion.] I bought this several months ago and it washes my clothes fast and gets them really clean! Also plays a little song when they are done washing! I am very happy with my purchase holds a lot of clothes so takes less time to wash!

[This review was collected as part of a promotion.] If you really want to update your laundry room and your life this new wash machine will not disappoint. I have been using this wash machine for several months now and I have to say it’s a huge upgrade from my previous machine of 20 yrs, things have certainly changed. First of all, it’s beautiful and has a huge capacity so you can wash blankets and bedspreads. It is very simple and straightforward to use and has several cycles and water temperatures to pick from. The washer runs very quiet and cleans very well, it even has a cute little jingle at the end when its finished. Would highly recommend this wash machine and would love to buy a Samsung dryer to go with it.

[This review was collected as part of a promotion.] Love it!!!! No more trips to laundromat for comforters, no more damaged clothing from agitator, and it's so roomy everything is thoroughly cleaned and less loads! I have recommended this washer to friends and family!

[This review was collected as part of a promotion.] It's been a couple of weeks since I've bought this washer, so far so good. I've had the opportunity to use it it the past, what I like the most of this machine is that is helpful when it come down to taking care of the colors in my clothing. It's gental and the automatic water lever helps it stay clean and long lasting.

[This review was collected as part of a promotion.] Great washer. As long as its on the right setting for the weight of the laundry it works perfect. Can get unbalanced if you put to much it in but other than that I love it. Sings a little happy song when its done washing as well