The washer plays an important role in keeping your clothes clean, Nik and Paul. Let's get the information you need to ensure your washer completes a cycle. The link below will guide you step by step to make sure the washer performs well and learn more by checking the hyperlinks and video. Samsung washing machine won't spin or won't stop spinning: https://www.samsung.com/us/support/troubleshooting/TSG01000997/ Should you need more assistance with the washer, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Have a great day, -Ernest-

Hello, thank you for your review and feedback. We will pass your comments along to our store staff. If there is anything we can do to improve your experience, please feel free to let us know by contacting us at 1-800-SAMSUNG or via live chat on our website (http://www.samsung.com/ca/support/). Thanks again.

Hello, thank you for your review and feedback. We will pass your comments along to our store staff. If there is anything we can do to improve your experience, please feel free to let us know by contacting us at 1-800-SAMSUNG or via live chat on our website (http://www.samsung.com/ca/support/). Thanks again.

Greetings! It’s completely understandable how that experience could be frustrating, especially when you rely on your washer and it doesn’t perform as expected. Let us help you out. I have shared a Samsung link below that can help with the experience. The link has an embedded video for the specific error code you get. We recommend watching the video in full. Samsung washing machine information and error codes: http://www.samsung.com/us/support/troubleshoot/TSG10000997/ In addition, please ensure that the water pressure of 20 to 116 psi is maintained. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1149173468 to help our team pull up your information. Leo

Hello there, Our goal is to assist you at any time. We want to engage in a direct discussion with you to understand your overall thoughts on this experience, review your options, and discuss any other concerns you might have. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with the reference number, 1150621792, to help our team locate your information when you message us. Have a great day. -John