Thanks for the feedback as well as your support. Your cats surely have excellent taste. We truly value your loyalty and invite you to contact us for any other concerns through this link: https://www.purina.com/contact-us. - The Friskies Team

We're very sorry to learn that your package arrived in this condition, as this is not typical of our products. We want to learn more about your experience and lend a helping hand. When you have a chance, please give us a call at 1-800-778-8864. We're available Monday through Saturday from 8AM - 5PM CST. – The Friskies Team

Thank you for bringing this to our attention. We're sorry to learn of this disappointing experience. We take complaints of this nature very seriously, as the health and safety of our consumers and their pets is our number one priority. We’d like to gather some additional information and lend a helping hand. When you have a chance, please give us a call at 800-778-8864. We're available Monday through Saturday from 8AM - 5PM CST. – The Friskies Team

Thank you so much for your feedback. We suggest reaching out directly to Sam's Club's support team, as they are in the best position to assist you. -The Friskies Team

Thank you for giving the Purina Friskies Gravy Pleasers Variety Pack, Adult Wet Cat Food a try for your cats, and we're sorry to hear that it wasn't a big hit for her. We'd like to gather additional information to learn more about your and her experiences and further assist you. Please feel free to contact us by visiting this link: https://www.purina.com/contact-us. - The Friskies Team