Thank you for reaching out. We're terribly sorry to see this. Your experience is unusual and certainly not typical of our products. We carefully produce and package our products to ensure they reach consumers in excellent condition. We'd like to learn more about your experience with Purina Friskies Gravy Pleasers Variety Pack, Adult Wet Cat Food, and lend a helping hand. When you have a moment, please give us a call at 1-800-778-8864. We are available Monday through Saturday from 8 a.m. to 6 p.m. (CT). We look forward to speaking with you. – The Friskies Team

We're sorry to hear your Purina Friskies Gravy Pleasers Variety Pack, Adult Wet Cat Food came in this condition. We advise that you contact Sam's Club's customer support team at https://help.samsclub.com/?xid=ftr:help-center, as they are in the best position to assist you. We value your feedback and invite you to contact us for any other concerns through this link: https://www.purina.com/contact-us. - The Friskies Team

We're truly sorry to hear about your delivery experience. This is certainly not something we'd expect, and we understand how frustrating and inconvenient it must be for you. We recommend contacting Sam's Club support team at https://help.samsclub.com/?xid=ftr:help-center to check on your orders, specifically the Friskies Gravy Pleasers Variety Pack of Adult Wet Cat Food, and to further assist you. If you have other questions or if we can help further, please reach out to us here: www.purina.com/contact-us - The Friskies Team

We’re sorry to hear that your cats didn’t enjoy the texture of the new formula in our Friskies Gravy Pleasers Variety Pack. We understand how important it is for your feline companions to love their meals, and we know that cats can be particular about texture and consistency. While our recipes are crafted to provide variety and balanced nutrition, we’re always listening to you, to ensure we’re meeting expectations. We’d love to learn more about your experience and help. Please reach out to our team at https://www.purina.com/contact-us -The Friskies Team