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Customer reviews for LG 20 cu. ft. Top Freezer Refrigerator for
LG 20 cu. ft. Top Freezer Refrigerator
4.2 out of 5 stars
stars
1,675 ratings1,653 reviews
  1. 5 stars63% (1,061)
  2. 4 stars19% (314)
  3. 3 stars6% (100)
  4. 2 stars3% (55)
  5. 1 star9% (145)

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Showing 301-310 of 1,653 reviews
Jan 20, 2022
Reviewer name: JAV2
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

Love the frig but not the service

[This review was collected as part of a promotion.] This frig is wonderful. I love the space it offers in both the freezer and frig sections. There is plenty of room. I got the freezer without the ice maker and the room in there is amazing. However, one downfall is a con of a pro. There is alot of room in the frig portion with several shelves but the space between the shelves is small. I cannot fit tall items on the shelves therefore only able to put them on the door. Thats the only thing I dislike about it.

Review from lg.com
Helpful?6XWQEFRR7UUF13865023214
reply from LGE Social Media

Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. ^Daphane

Nov 19, 2025
Reviewer name: nikolai
4 out of 5 stars
4 out of 5 stars review

Not a bad very basic fridge

I picked this fridge based on its dimensions, good brand reputation and decent price. Delivery was quick and painless, great experience indeed. The fridge itself did match the expectations, spotless, correct dimensions. White color matched the color of the cabinets. Once installed, the startup was smooth, the noise is very low - I was not sure if it was working or not until I started to sense the cold air flowing. However, I need to pinpoint a few flaws in the appliance: - it is very hard to level it because only two front legs are adjustable. I had to place additional pads under 3 legs to make it right. - lack of pantry drawer was surprise. The photos and the pictures in the manuals suggested there was one. - very inconsistent manuals and specifications. One says the required side clearance is 2", another one says 0.8". Third one says nothing except the back clearance. One manual instructs to leave it at 2* for 24h, another one says 3*. - the doors do not close freely. The seal on the hinge side touches the body of the fridge and requires a very gentle push to close the doors. I have applied tiny amount of silicone to the seal, it did help the freezer door, but not the fridge one. Will watch it.

Review from lg.com/ca
Helpful?6XWQEFRR7UUF13865023214
reply from LG CareQ

Hi Nikolai. Thank you for your valuable and detailed feedback regarding your experience with the LG LTCS20020W refrigerator. We are pleased to hear that the dimensions, brand reputation, price, and delivery experience matched your expectations, and that the fridge runs smoothly and quietly.We sincerely appreciate you pinpointing several flaws in the appliance design and documentation, which is crucial for our continuous improvement. Your satisfaction is our top priority, and we're honored to be part of your home's daily life. Should you ever have questions or need assistance with the door seal issue or anything else, please don’t hesitate to reach out. You can reach us at 1-888-542-2623 from Monday to Sunday, 8 a.m. to 9 p.m. Eastern Time. Thank you for choosing LG Electronics!

Mar 12, 2024
Reviewer name: lm21
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Decent Refrigerator

I bought this refrigerator as an exact replacement for the very old refrigerator in my rental. Purchased on 11/19/23, delivered on 3/26/24. It blew my mind that a major manufacturer could lose a large item for 4 months! So far the refrigerator does what it is supposed to do. I do wish the inside LED lights were brighter or could be adjusted for brightness. It is a quiet and energy consumption is good. It has no real "features" just cooling and freezing. Manual isn't much help either, I read it a number of times.

Review from lg.com
Helpful?6XWQEFRR7UUF13865023214
reply from LG Digital Care Team

Hey there. We're happy to hear you have purchased an LG fridge, and we'll be available if you need anything in the future. You can always private message us on social media @LGUSSupport. We're just a click away. ^David

Mar 23, 2021
Reviewer name: menopausechick
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Finally, a big refrigerator!

[This review was collected as part of a promotion.] I bought this about three weeks ago because it was the biggest single-door fridge I could find that was also Energy Star certified. Our previous fridge was a small apartment sized one, so I was sick of everything being crammed in and not having enough room. But this one has ALL the room. It's great.

Review from lg.com
Helpful?6XWQEFRR7UUF13865023214
Feb 6, 2022
Reviewer name: Anonymous
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

I love it.

[This review was collected as part of a promotion.] I am so glad to have this refrigerator. It works so well and though small is just what I need right now. My only complaint is the controls for the refrigerator section. They are huge and take up too much room.

Review from lg.com
Helpful?6XWQEFRR7UUF13865023214
Jan 4, 2022
Reviewer name: MTN Georgie
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great little fridge

[This review was collected as part of a promotion.] Bought this to replace an 22 year old side by side in our garage....this little fridge has more room than the old one and a lot smaller foot[print. did not get an ice maker cause just wanted extra room for storage. Highly recommend this product if you don't need a lot of fancy features !

Review from lg.com
Helpful?6XWQEFRR7UUF13865023214
Aug 5, 2021
Reviewer name: Mom53
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Small but big

[This review was collected as part of a promotion.] I bought this to keep in my garage as extra food/freezer storage. I was genuinely surprised how spacious it was. It hold many drinks with plenty of room to spare for food. Small but big! Exactly what I needed for a second refrigerator. All my appliances are LG. Love love love them all!

Review from lg.com
Helpful?6XWQEFRR7UUF13865023214
Mar 4, 2021
Reviewer name: linslittlegirl
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Super spacious

[This review was collected as part of a promotion.] I've had my LG fridge for about a month, and I love it. It's got plenty of room inside for just about anything you can think of, and the interior light is nice and bright. Love the sleek look without handles jutting out. My only tiny issue is that there's no cold cut/cheese drawer like I had in my last fridge under the second shelf. On a personal note, I can hear a very faint, almost imperceptible sound that reminds me of an old fashioned Pacman machine. But then again, I'm the only one in the house that can hear it (hmm...). It's somehow comforting when my insomnia has me in the kitchen in the middle of the night looking for a snack, and the fridge says "hi" in it's own special way. But seriously, I would highly recommend this fridge to everyone.

Review from lg.com
Helpful?6XWQEFRR7UUF13865023214
May 13, 2022
Reviewer name: Tim Da
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Quiet Refrigerator

[This review was collected as part of a promotion.] We needed a new fridge that was quiet and Energy Star rated at a good price. Reversing the doors was an issue with the middle hinge. Contacted LG, and they sent a replacement hinge. So far, life's good.

Review from lg.com
Helpful?6XWQEFRR7UUF13865023214
Jun 14, 2023
Reviewer name: 4 legs are better 3
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

This is a good refrigerator, I had to have a fourth leg shipped to me after delivery, that started me off just a little sore; then I wanted to switch the door to open away from the wall and this took a few times to get every tiny step correct. The pictures leave a bit to the imagination, if you a little swift and can figure the process, you can get her done. Refrigerator is working nice, no complaints.

Review from lg.com
Helpful?6XWQEFRR7UUF13865023214
reply from LG Social.

Hey there. Thank you for sharing your love for our LG Refrigerator. We want to Thank You for taking the time to let us know about this. Your feedback is very valuable and it helps us keep a fresh perspective on continuous improvement and innovation of our products. If you have any questions or concerns in the future please don't hesitate to reach us at our customer service line(800)243-0000 or send us a private message through Facebook or Twitter with your contract information using the handle @LGUSSupport. `Jai