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Customer reviews for Member's Mark Total Protection Incontinence Underwear for Women, Choose Size for
Member's Mark Total Protection Incontinence Underwear for Women, Choose Size
4.6 out of 5 stars
stars
5,674 ratings1,601 reviews
  1. 5 stars80% (4,518)
  2. 4 stars11% (626)
  3. 3 stars4% (209)
  4. 2 stars2% (97)
  5. 1 star4% (224)

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Showing 71-80 of 1,601 reviews
Jul 13, 2022
Reviewer name: J Love
3 out of 5 stars
3 out of 5 stars review

Not Totally...But Okay

I bought these in June thinking that bulk would do better than an online brand. For me, the need is due to the side effects of surgery. These are not highly absorbent or total protection. Unfortunately, as soon as I realize that I have to go and I begin to move, my bladder releases. What I noticed is that when I can't move fast enough, and I'm still on my back in bed, urine leaks through. My bed pads have saved me a few times, but not often. Also, once I'm standing, if I don't make it to the bathroom, I noticed that urine leaks down my legs. These haven't been the most pleasant experience, but at least I know. I get the concept of being discreet, but the padding isn't as thick as I need it to be to keep me accident free. Moreover, because of the slimmer design, I can't keep them on when I have a slight accident. I'm already more than half through the pack, so I'll likely have to go back to the other brand. I'd recommend this product for light accidents, but not overnight or for someone who has a difficult time getting to the restroom without the possibility of leaking.

Helpful?5GU7CLX9CFHV13860924960
reply from Consumer Relations

Good Morning. We are sorry to hear about your experience with leakage as we want our underwear to perform their best for you. We will pass your comments to our team, but we encourage you to call us at 888-301-0332 so we can obtain important lot code information and retrieve them for review to make sure they are performing as intended. We are happy to assist and promise to refund or replace any item you find unsatisfactory

Aug 13, 2021
Reviewer name: Angie
1 out of 5 stars
1 out of 5 stars review

Cheaply made

So disappointed to see this product made cheaper. The coverage is terrible. I bought the old product for my clients and my mother. I will need to seek another brand to purchase from here on in. Very sad that Members Mark dropped the ball on this one.

Helpful?5GU7CLX9CFHV13860924960
reply from Consumer Relations

Thank you for your feedback Angie. Please call our customer service line at 888-301-0332. We are happy to assist and promise to refund or replace any item you find unsatisfactory until you find the best size.

Oct 1, 2021
Reviewer name: Louise
2 out of 5 stars
2 out of 5 stars review

How does this receive a 4 star review

I bought a package of the Members Mark Underwear for Women today in the local Sam's. After reading the reviews I wondered how they were given a 4 star review when every review I read was negative. I did not like these nearly as much as what I have been buying. They don't work nearly as well so when this package is used up, will go back to the product I have been buying. Very disappointing! Members Mark products have always been very good but the mark was missed on this product. I'm not calling customer service -- they don't care so will be a customer who falls between the cracks. You should listen to your customers who use these products and take responsibility for admitting you made a mistake and new and "improved" isn't always the best.

Helpful?5GU7CLX9CFHV13860924960
reply from Consumer Relations

We aim to delight our members and promise to refund or replace any item you find unsatisfactory until you find the best product for you. Please call our Sam’s Club Customer Service line at 1 (888) 301-0332 and we will be happy to assist.

Apr 1, 2026
Reviewer name: LYSSA
5 out of 5 stars
5 out of 5 stars review

Before I buy item I read reviews. All the 5 star reviews are from 2021-2022. When I read the one star on this product most hate this product because the sizes are 1) too smal 2) they don't absorb like they did in 2021. I'll pass buying these till the reviews state that they now are true to size and can absorb much more urine without leaking. I hate when a good product starts to make bad products so people get ripped off. If manufacturers charged an extra dollar or two instead of what they done here, people wouldn't complain because they get a great product and maybe buy more.

Helpful?5GU7CLX9CFHV13860924960
Jan 8, 2023
Reviewer name: Annsplans
3 out of 5 stars
3 out of 5 stars review

Nice material but needs odor control

I had been a regular user of the Walmart "Assurance" brand of incontinence underwear, but decided to try Sam's Club store brand. At first, I was pleased to note the material used was softer and a nice upgrade. Unfortunately, as I used them, I couldn't help but notice the lack of the odor control feature, which is advertised on the "Assurance" brand wrapping/boxes. I've gone back to using Assurance, and the odor issue is no longer a problem. It's too bad that this otherwise nice disposable underwear lacks the odor control feature.

Helpful?5GU7CLX9CFHV13860924960
reply from Consumer Relations

Good Morning Ann. Thank you for your feedback. We are sorry to hear about your experience while wearing the Members Mark Protective Underwear. We'd like to obtain more product information so if you have the time please call us at 888-301-0332. We look forward to hearing from you.

Jul 15, 2021
Reviewer name: Pam
1 out of 5 stars
1 out of 5 stars review

Worthless

Have been buying Members Mark Underwear for my mom for a number of years. Was very happy with product. Did it’s job of keeping her dry. Just bought my first package of the new Members Mark Underwear. They are worthless!!! She is completely wet within a hour. Very poor fit. Will not be buying these again.

Helpful?5GU7CLX9CFHV13860924960
reply from Consumer Relations

Good Morning Pam. We are sorry to hear about your experience with leakage as we want our underwear to perform their best for you. We will pass your comments to our team, but we encourage you to call us at 888-301-0332 so we can make sure it is the right size for your mom. We would also like to obtain important lot code information and retrieve them for review to make sure they are performing as intended. We look forward to hearing from you.

Jul 10, 2021
Reviewer name: bobboy1
1 out of 5 stars
1 out of 5 stars review

Inaccurate Sizing

I bought these for my mother in law thinking they were the same she has bought for years from Sam's. However, she says they are much smaller and do not have the stretch like the former ones. It was stated that a large goes to size 22, but I guess without the stretch this proves inaccurate for her. Unfortunately, we bought 2 boxes and opened them and set them up for her. Wasted money! Will try the XL in hopes they will fit.

Helpful?5GU7CLX9CFHV13860924960
reply from Consumer Relations

Good Afternoon Bob and thank you for your feedback. Member’s Mark underwear has been upgraded to our most comfortable fit ever, designed to feel more like real underwear. We have also adjusted our size guides to include our new size offerings, which may allow you to find an even better fit. I would suggest trying the XL for your mother in law. We aim to delight our members and promise to refund or replace any item you find unsatisfactory until you find the best size for you. Please call our Sam’s Club Customer Service line at 1 (888) 301-0332 and we will be happy to assist.

May 18, 2022
Reviewer name: SJ
1 out of 5 stars
1 out of 5 stars review

New sizing is a joke

I weigh under 100 pounds and size small is way too small. When you pull it out of the package it looks like underwear for a 10 year old girl. It does not even stretch all that much. I think they measured doll sizes. I don't know how they can show curvy women in the pictures when in reality if you have a butt, good luck pulling up this underwear. I don't know how they came up with the sizes or why they changed them. Was the point to make women feel like they should buy bigger sizes or feel bad about their bodies? A waste of money.

Helpful?5GU7CLX9CFHV13860924960
reply from Consumer Relations

Good Afternoon SJ. We are sorry to hear about your experience with sizing as we want our underwear to fit and perform their best for you. We aim to delight our members and promise to refund or replace any item you find unsatisfactory until you find the best size for you. Please call our Sam’s Club Customer Service line at 1 (888) 301-0332 and we will be happy to assist.

Aug 21, 2021
Reviewer name: Honey
1 out of 5 stars
1 out of 5 stars review

Cheaply made

Prior to the new sizing my mother wore size S/M. Now size M is too small, but according to the sizing guide size L would be much too large for her. Also, the padding is much thinner, causing her to have to use twice as many as before. Please bring back the old product; it was perfect.

Helpful?5GU7CLX9CFHV13860924960
reply from Consumer Relations

Good Morning Honey. Please call our customer service line at 888-301-0332. We are happy to assist and promise to refund or replace any item you find unsatisfactory until you find the best size for you mother.

Nov 22, 2021
Reviewer name: Verna2198
1 out of 5 stars
1 out of 5 stars review

Terrible Fit

I do not know who designed these but it could not have been someone who would wear them. When I first saw them I was really excited when I saw the price. BUT why would someone design these as to where I feel like I am wearing a thong? I even had someone else try them on and asked their opinion the6 say the same thing. I am almost 70 years old and not comfortable as all

Helpful?5GU7CLX9CFHV13860924960
reply from Consumer Relations

Hi Verna! Thank you for reaching out. We have upgraded the design of our Underwear to fit and feel more like real underwear. Please reach out to our Customer service line at 888-301-0332. We will be happy to assist in finding the best size for you.