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Customer reviews for Member's Mark Total Protection Incontinence Underwear for Women, Choose Size for
Member's Mark Total Protection Incontinence Underwear for Women, Choose Size
4.6 out of 5 stars
stars
5,565 ratings1,582 reviews
  1. 5 stars80% (4,430)
  2. 4 stars11% (615)
  3. 3 stars4% (204)
  4. 2 stars2% (96)
  5. 1 star4% (220)

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Showing 61-70 of 1,582 reviews
Jul 3, 2021
Reviewer name: Nicole
1 out of 5 stars
1 out of 5 stars review

why did you change the sizing?

I am very disappointed in this new product! I have tried every other product and the old style worked perfect! The new style is to tight! Why do you feel the need to change things and make life harder on caretakers! Is there any chance that you will change back? I would have given this product no stars but it wouldn’t let me!

Helpful?5GU7CLX9CFHV13860924960
reply from Consumer Relations

Hi Nicole. We appreciate your feedback. Member’s Mark has upgraded the design of the Protective underwear to feel more like real underwear. We have also adjusted our size guides to include our new size offerings, which may allow you to find an even better fit. You can refer to your waist size, pant size and/or weight to determine the best size for you. Women’s Small size fits waist sizes 20-30 inches, pant size 00-8 and weight range of 85-120 lbs. The new Women’s Medium fits waist sizes 31-37 inches, pant size 8-16, and fits a weight range of 115-190 lbs. The new Women’s Large fits waist sizes 38-44, pant size 16-22 and fits a weight range of 170-260 lbs The new Women’s XL fits waist size 45-64, pant size 22+ and fits a weight range of 200-300 lbs. If you are on the tail end of any range, consider sizing up. We aim to delight our members and promise to refund or replace any item you find unsatisfactory until you find the best size for you. Please call our Sam’s Club Customer Service line at 1 (888) 301-0332 and we will be happy to assist.

Oct 2, 2021
Reviewer name: JustMe
1 out of 5 stars
1 out of 5 stars review

Sam's Club - These are HORRIBLE!

Not only is the sizing horrible on these (Small seems to be made for a Size 0 person), but they hold next to nothing ... might be ok for drips, but that's about it. Forget wearing them to bed if you have night issues as you'll wake up soaking. Years ago Member's Mark had a great product. For some reason they switched it out to a product that was "ok", but less efficient in doing the job. This new one is an absolute NO GO!

Helpful?5GU7CLX9CFHV13860924960
reply from Consumer Relations

Thank you for your feedback. We upgraded the design of the underwear to fit and feel more like real underwear. I recommend trying the next size up. Please call our customer service line at 888-301-0332. We are happy to assist and promise to refund or replace any item you find unsatisfactory until you find the best size.

Jul 1, 2022
Reviewer name: Long Time CustomerLJ
3 out of 5 stars
3 out of 5 stars review

New design bad

I have been using these for several years but the new design is not a good one. Much too tight and do not cover butt cheeks, feels more like a bikini (which I don't like). Way too prone to leakage. I have found a different kind that work better and cover better. I'm not a small woman but the XXL were too large for me before WHEN I could get them. But might be better IF I could get them. Won't be getting them anymore.

Helpful?5GU7CLX9CFHV13860924960
reply from Consumer Relations

Good afternoon and thank you for your loyal patronage. The Member's Mark Unisex XXL Underwear is offered online. But, please call our customer service line  at 888-301-0332 with any other questions or feedback.

Jul 18, 2021
Reviewer name: JO
1 out of 5 stars
1 out of 5 stars review

Just increase the price

I am really disappointed in the change of this product. These diapers are poorly made and have poor absorption compared to the ones we have I been buying for years. Have you no mercy on caregivers? The leaking, the frequent changes and more importantly the skin integrity of the patient. Just increase the price instead of making an inferior product.

Helpful?5GU7CLX9CFHV13860924960
reply from Consumer Relations

Good Morning JO. We are sorry to hear about your experience with leakage as we want our underwear to perform their best . We will pass your comments to our team, but we encourage you to call us at 888-301-0332 so we can obtain important lot code information and retrieve them for review to make sure they are performing as intended. We look forward to hearing from you.

Dec 14, 2021
Reviewer name: WINNANA
1 out of 5 stars
1 out of 5 stars review

Worst Member's Mark Women's Underwear

The explanation you provide is unacceptable about a better design. Just not true for those wearing the previous design women's underwear. What were your designer's thinking? The previous color was so much better. If this is an attempt to cut cost, it is not worth it to lose customers. The COST of this underwear is not cheap, and the dye used concerns me. It appears CHEAP, and THEY ARE UNCOMFORTABLE>This new design is not what works for my family member. I will not buy anymore until you have, at least, gone back to the old design abd/or a better design, which had a great fit. These are not comfortable, AT ALL. The underwear should fit like a brief, not like a thong. LIKE THE BEIGE COLOR which blends in better.

Helpful?5GU7CLX9CFHV13860924960
reply from Consumer Relations

Good Morning! Thank you for your helpful feedback. In order to understand more and help with other size options, it would be helpful if you could reach out to our Customer service line at 888-301-0332. We will be happy to assist in finding the best size for your family member.

Aug 31, 2021
Reviewer name: locust tree
1 out of 5 stars
1 out of 5 stars review

leaks! terrible.

Not as thick nor as absorbent as the Total Protection underwear it replaces. I tried “going up a size “ as they suggested, but it doesn’t help. It’s just not as absorbent! Very dissatisfied with this product. Please bring back the Total Protection

Helpful?5GU7CLX9CFHV13860924960
reply from Consumer Relations

Good Morning. We are sorry to hear about your experience with leakage as we want our underwear to perform their best for you. We will pass your comments to our team, but we encourage you to call us at 888-301-0332 so we can obtain important product information and retrieve them for review to make sure they are performing as intended. We look forward to hearing from you.

Nov 22, 2021
Reviewer name: Verna2198
1 out of 5 stars
1 out of 5 stars review

Terrible Fit

I do not know who designed these but it could not have been someone who would wear them. When I first saw them I was really excited when I saw the price. BUT why would someone design these as to where I feel like I am wearing a thong? I even had someone else try them on and asked their opinion the6 say the same thing. I am almost 70 years old and not comfortable as all

Helpful?5GU7CLX9CFHV13860924960
reply from Consumer Relations

Hi Verna! Thank you for reaching out. We have upgraded the design of our Underwear to fit and feel more like real underwear. Please reach out to our Customer service line at 888-301-0332. We will be happy to assist in finding the best size for you.

Aug 13, 2021
Reviewer name: Angie
1 out of 5 stars
1 out of 5 stars review

Cheaply made

So disappointed to see this product made cheaper. The coverage is terrible. I bought the old product for my clients and my mother. I will need to seek another brand to purchase from here on in. Very sad that Members Mark dropped the ball on this one.

Helpful?5GU7CLX9CFHV13860924960
reply from Consumer Relations

Thank you for your feedback Angie. Please call our customer service line at 888-301-0332. We are happy to assist and promise to refund or replace any item you find unsatisfactory until you find the best size.

Sep 28, 2023
Reviewer name: Foxy
5 out of 5 stars
5 out of 5 stars review

Great value, great product

Glad I decided to buy these. Great value. More for the price than most. Good fit. No leaks. These are probably the best overall I have tried. When I get out of bed, all the liquid is inside the brief. Bed is dry. The one change I would make is to make them longer in the back. I am tall . I recommend that you try these.

Helpful?5GU7CLX9CFHV13860924960
Jan 8, 2023
Reviewer name: Annsplans
3 out of 5 stars
3 out of 5 stars review

Nice material but needs odor control

I had been a regular user of the Walmart "Assurance" brand of incontinence underwear, but decided to try Sam's Club store brand. At first, I was pleased to note the material used was softer and a nice upgrade. Unfortunately, as I used them, I couldn't help but notice the lack of the odor control feature, which is advertised on the "Assurance" brand wrapping/boxes. I've gone back to using Assurance, and the odor issue is no longer a problem. It's too bad that this otherwise nice disposable underwear lacks the odor control feature.

Helpful?5GU7CLX9CFHV13860924960
reply from Consumer Relations

Good Morning Ann. Thank you for your feedback. We are sorry to hear about your experience while wearing the Members Mark Protective Underwear. We'd like to obtain more product information so if you have the time please call us at 888-301-0332. We look forward to hearing from you.