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Customer reviews for Member's Mark Total Protection Incontinence Underwear for Women, Choose Size for
Member's Mark Total Protection Incontinence Underwear for Women, Choose Size
4.6 out of 5 stars
stars
5,521 ratings1,572 reviews
  1. 5 stars80% (4,394)
  2. 4 stars11% (612)
  3. 3 stars4% (203)
  4. 2 stars2% (95)
  5. 1 star4% (217)

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Showing 241-250 of 1,572 reviews
Sep 19, 2023
customer
5 out of 5 stars review

Verified Purchase

Great product

Same quality, cost less

Helpful?5GU7CLX9CFHV13860924960
Aug 28, 2021
Anonymous
3 out of 5 stars review

Mrs.

Member's mark total protection underwear xl. Why would you change a product that worked? From My perspective it was a product that you had difficulty keeping in stock. So obviously it was a good selling product. The new members mark xl disposable underwear are now too small and is not absorbent at all. Cheaply and poorly redesigned. It is a real shame when something that worked was changed to save money producing. I am sure it will be a major money loss for Sam's club in the long term. I will gladly pay more money for the assurance of a total protection underwear. Tena will be my go to for Positive Total Protection Disposable Underwear.

Helpful?5GU7CLX9CFHV13860924960
reply from Consumer Relations

Good Morning. We are sorry to hear about your experience with sizing as we want our underwear to fit and perform their best for you. We promise to refund or replace any item you find unsatisfactory until you find the best size for you. Please call our Sam’s Club Customer Service line at 1 (888) 301-0332 and we will be happy to assist.

Sep 20, 2021
Hill
1 out of 5 stars review

Horrible product

I bought these for my 85yr old mother in law. I followed the size quide and it said she would wear a small. Took these home and waisted at least 5 trying to get them pulled up on her. They ripped every time. I was very disappointed and returned them. I will go back to buying the Walmart brand that I know fits and won't tear every time we put one on.

Helpful?5GU7CLX9CFHV13860924960
reply from Consumer Relations

Thank you for your feedback. We upgraded the design of the underwear to fit and feel more like real underwear. I recommend trying the next size up. Please call our customer service line at 888-301-0332. We are happy to assist and promise to refund or replace any item you find unsatisfactory until you find the best size.

Jul 1, 2021
Tigerlily
1 out of 5 stars review

Too small

Have been buying the Small-Medium for my mother for quite a while, and according to the sizing in the description, this new "Small" size should have fit her, since she only weighs 100 pounds. These look like something a baby would wear. They were too tight and too small. Not sure why Sam's would redo a product and make it worse.

Helpful?5GU7CLX9CFHV13860924960
reply from Consumer Relations

Good Afternoon and thank you for your feedback. I recommend trying the new Women’s Medium which fits waist sizes 31-37 inches, pant size 8-16, and fits a weight range of 115-190 lbs. Please call our customer service line at 888-301-0332. We are happy to assist and promise to refund or replace any item you find unsatisfactory until you find the best size for you.

Jan 21, 2024
Rebelmom73
1 out of 5 stars review

Verified Purchase

Briefs were marked wrong

I purchased these in extra large (at least the was what the box said). When I opened the box they large. They were smaller than an extra large because they were tight. The previous box was the same way and I just thought he picked up the wrong size. From now on I will purchase them at the store and make someone who works there before I make the purchase.

Helpful?5GU7CLX9CFHV13860924960
reply from Consumer Relations

Good Morning. We are sorry to hear about your experience with sizing as we want our underwear to fit and perform their best for you. We aim to delight our members and promise to refund or replace any item you find unsatisfactory. Please call our Sam’s Club Customer Service line at 1 (888) 301-0332 and we will be happy to assist.

Jul 3, 2022
across the street
2 out of 5 stars review

WHAT HAPPENED?

These used to really good and economical. But now they are a waste of valuable room in my bathroom cabinet. For some unknown reason(s) somebody changed: * the softness of the material * the cut/configuration of the entire brief * the butt cuppage * the stretchability * the positioning and capacity of the pad * the comfortability. And, as a result I am now sitting on my sofa in a brief that is: * crawling up my butt (talk about being uncomfortable!) * wet with sweat * wet with peepee * is costing me more because each brief lasts a shorter length of time and requires more changes per day.They

Helpful?5GU7CLX9CFHV13860924960
reply from Consumer Relations

Good Afternoon and thank you for your feedback. Our apologies for all these occurrences. Please know that we take all feedback seriously and will pass this along. Please call our customer service line at 888-301-0332. We are happy to assist and promise to refund or replace any item you find unsatisfactory until you find the best size.

Jun 13, 2025
Leo
4 out of 5 stars review

Verified Purchase

Just like a regular underwear

This is a little more resistance underwear diaper for adults than the normal diapers of the same brand they sell it's hold two or three urine than the normal diapers of the same brand when buying it make sure is the right size for the adult you're buying

Helpful?5GU7CLX9CFHV13860924960
Aug 10, 2024
JJ
1 out of 5 stars review

LEAKS!

Great price BUT.. the crotch is cut in a rectangle, no taper to accommodate the contour of the crotch, resulting in a wadding and bunching that allows leakage onto the bedding. Sorry, with all the high reviews I thought it would be a winner. Just does not work for us.

Helpful?5GU7CLX9CFHV13860924960
reply from Consumer Relations

Good Morning. We are sorry to hear about your experience with leakage as we want our underwear to perform their best for you. We will pass your comments to our team, but we encourage you to call us at 888-301-0332 so we can obtain important lot code information and retrieve them for review to make sure they are performing as intended. We look forward to hearing from you.

Aug 24, 2021
Iggy
3 out of 5 stars review

But Why?

Why did they change the adult disposable underwear for women? The new underwear is a joke. They are poorly made, sized wrong and the padding is not absorbent. After 2 1/2 years I will have to look elsewhere for underwear. Member's Mark missed the mark this time.

Helpful?5GU7CLX9CFHV13860924960
reply from Consumer Relations

Good Morning Iggy. We have upgraded the design or our Underwear to fit and feel more like real underwear. Please reach out to our Customer service line at 888-301-0332. We will be happy to assist in finding the best size for you.

Sep 2, 2021
Barbie
1 out of 5 stars review

Not a good change Sam’s Club!

It’s hard to come up with a positive thing to say about the women’s adult underwear. We had purchased the previous unisex version of this product for years. Years. It was great, maybe a little bulky, but it absorbed and fit. Basically it did its job and then went in the trash. Fast forward to Sam’s upgraded model “Women’s Total Protection.” These don’t absorb, they seem thinner, they are much smaller, and they cut in to my stomach. They are not sized appropriately. I’m left searching for another product that works. Sam’s previous product, the unisex model, was often out of stock. It was very popular. I’m not sure who decided it needed an upgrade. Next time, stick with what works. Wish I’d thought to read the reviews before purchasing. These will be going back first chance I have.

Helpful?5GU7CLX9CFHV13860924960
reply from Consumer Relations

Good Morning Barbie! Thank you for your feedback. We aim to delight our members and promise to refund or replace any item you find unsatisfactory until you find the best size for you. Please call our Sam’s Club Customer Service line at 1 (888) 301-0332 and we will be happy to assist.