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Customer reviews for Member's Mark Total Protection Incontinence Underwear for Women, Choose Size for
Member's Mark Total Protection Incontinence Underwear for Women, Choose Size
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4.6 out of 5 stars
stars
5,571 ratings1,583 reviews
  1. 5 stars80% (4,435)
  2. 4 stars11% (616)
  3. 3 stars4% (204)
  4. 2 stars2% (96)
  5. 1 star4% (220)

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Showing 171-180 of 1,583 reviews
Oct 13, 2021
Reviewer name: Nels
2 out of 5 stars
2 out of 5 stars review

Not satisfied with newer design

The quality and the sizing have deteriorated considerably. I have been buying these for for my wife for several years and she is now very disappointed.

Helpful?5GU7CLX9CFHV13860924960
reply from Consumer Relations

Good Morning Nels. Thank you for your feedback. We upgraded the design of the underwear to fit and feel more like real underwear. I recommend trying the next size up. Please call our customer service line at 888-301-0332. We are happy to assist and promise to refund or replace any item you find unsatisfactory until you find the best size.

Aug 15, 2021
Reviewer name: Deebles62
1 out of 5 stars
1 out of 5 stars review

Another Change for the worse

WHY WHY WJY? do companies insist on making changes that are NOT needed. The old design worked and were moderately comfortable. These new ones are too small and leak up the back. I am beyond upset. Bring back the old ones.

Helpful?5GU7CLX9CFHV13860924960
reply from Consumer Relations

Thank you for your feedback. We upgraded the design of the underwear to fit and feel more like real underwear. I recommend trying the next size up. Please call our customer service line at 888-301-0332. We are happy to assist and promise to refund or replace any item you find unsatisfactory until you find the best size.

Jun 20, 2021
Reviewer name: Jam
1 out of 5 stars
1 out of 5 stars review

Regrettably, you changed a great item. Your new product leaks, rips more easily and not as comfortable. You obviously didn’t get feedback from your current and loyal customers before changing the product.

Helpful?5GU7CLX9CFHV13860924960
reply from Consumer Relations

Hi Jam! So sorry for your disappointment and all the issues you encountered with this box with leakage and ripping. That should not be happening. Please reach out to Sam’s Club Customer Service at 1 (888) 301-0332 so we may obtain more product information.

Jul 13, 2021
Reviewer name: Lynn
1 out of 5 stars
1 out of 5 stars review

New sizes run very small

I'd been buying S/M for my Mom and they were perfect. I bought size M in this new style and they barely fit her. They don't stretch like the old style and she said they are uncomfortable. I do not recommend this product.

Helpful?5GU7CLX9CFHV13860924960
reply from Consumer Relations

HI Lynn! Thank you for your feedback. We upgraded the design of the underwear to fit and feel more like real underwear. I recommend trying the next size up. Please call our customer service line at 888-301-0332. We are happy to assist and promise to refund or replace any item you find unsatisfactory until you find the best size for your mother.

Jul 9, 2021
Reviewer name: KY
1 out of 5 stars
1 out of 5 stars review

Sizes are wrong

My mom wears size 4 and weighs 100 pounds. The Small or Medium did not fit (too small). In addition, the new material does not stretch. These new underwear or made for small girls, not adult women.

Helpful?5GU7CLX9CFHV13860924960
reply from Consumer Relations

Good Afternoon KY! Thank you for your feedback. The new Women’s Medium should fit waist sizes 31-37 inches, pant size 8-16, and fits a weight range of 115-190 lbs. Please call our customer service line at 888-301-0332. We are happy to assist and promise to refund or replace any item you find unsatisfactory until you find the best size for your mom.

Sep 1, 2024
Reviewer name: Pam
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Fantastic

They are great for me!! I can be confident in them to keep me from having an accident in all situations. I am 100% incontinent so I have to have something I can truly rely on. These adult diapers work great!!

Helpful?5GU7CLX9CFHV13860924960
Feb 7, 2024
Reviewer name: Fine
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Uncomfortable

In my personal opinion after using this product it doesn't hold and keep you dry. And it like waring a diaper from the early 80 when paper diaper first came on the market. I wished I could keep using these. Good price but not very comfortable.

Helpful?5GU7CLX9CFHV13860924960
reply from Consumer Relations

Good Morning, We aim to delight our members and promise to refund or replace any item you find unsatisfactory until you find the best size for you. Please call our Sam’s Club Customer Service line at 1 (888) 301-0332 and we will be happy to assist.

Sep 26, 2021
Reviewer name: jerry
1 out of 5 stars
1 out of 5 stars review

NOT Mediums

These are NOT mediums. They are SMALL size. If you have a 31 inch waist, they will be very very tight. Any bigger waist, good luck. The old ones were actually mediums. I'll be looking elsewhere next time.

Helpful?5GU7CLX9CFHV13860924960
reply from Consumer Relations

Thank you for your feedback. We upgraded the design of the underwear to fit and feel more like real underwear. I recommend trying the next size up. Please call our customer service line at 888-301-0332. We are happy to assist and promise to refund or replace any item you find unsatisfactory until you find the best size.

May 7, 2025
Reviewer name: Arty D
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Dry, but a little tight at times.

They do the job well. However, the fit is inconsistent. Some fit fine, while others seem to be a little snug. We may try the next size up when more are needed.

Helpful?5GU7CLX9CFHV13860924960
Oct 13, 2023
Reviewer name: Havanese
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

3 1/2 stars could’ve been five stars

I wanted to give this item a 3 1/2 stars, but there was no way to do it. The reason I did not get five stars is because they see at does not hold as much urine as I was expecting. Otherwise, this is a big product, very comfortable.

Helpful?5GU7CLX9CFHV13860924960
reply from Consumer Relations

Thank you for your feedback Havanese. We will certainly pass this along. If you have any other questions or concerns, don't hesitate to contact us at 888-301-0332. We are happy to listen and help!