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Customer reviews for Member's Mark Total Protection Incontinence Underwear for Women, Choose Size for
Member's Mark Total Protection Incontinence Underwear for Women, Choose Size
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4.6 out of 5 stars
stars
5,571 ratings1,583 reviews
  1. 5 stars80% (4,435)
  2. 4 stars11% (616)
  3. 3 stars4% (204)
  4. 2 stars2% (96)
  5. 1 star4% (220)

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Showing 161-170 of 1,583 reviews
Dec 16, 2021
Reviewer name: Iowan
2 out of 5 stars
2 out of 5 stars review

New Not good!!

I bought for my mother, and she loved the old sizing, these are NOT good. L is too tight to pull up, XL is too big! Please bring the old sizing back! Thanks

Helpful?5GU7CLX9CFHV13860924960
reply from Consumer Relations

Good Morning. We are sorry to hear about your experience with sizing as we want our underwear to fit and perform their best for you. We aim to delight our members and promise to refund or replace any item you find unsatisfactory until you find the best size for you. Please call our Sam’s Club Customer Service line at 1 (888) 301-0332 and we will be happy to assist.

Jul 9, 2021
Reviewer name: KY
1 out of 5 stars
1 out of 5 stars review

Sizes are wrong

My mom wears size 4 and weighs 100 pounds. The Small or Medium did not fit (too small). In addition, the new material does not stretch. These new underwear or made for small girls, not adult women.

Helpful?5GU7CLX9CFHV13860924960
reply from Consumer Relations

Good Afternoon KY! Thank you for your feedback. The new Women’s Medium should fit waist sizes 31-37 inches, pant size 8-16, and fits a weight range of 115-190 lbs. Please call our customer service line at 888-301-0332. We are happy to assist and promise to refund or replace any item you find unsatisfactory until you find the best size for your mom.

Aug 17, 2021
Reviewer name: Dale
2 out of 5 stars
2 out of 5 stars review

They've changed.

My wife has uesd these for quite some time and loved them. They changed them, made them "better" now she hates them and is looking for something else. They don't fit as well and fall apart.

Helpful?5GU7CLX9CFHV13860924960
reply from Consumer Relations

Hi Dale..Thank you for your feedback. I recommend trying the next size up. Please call our customer service line at 888-301-0332. We are happy to assist and promise to refund or replace any item you find unsatisfactory until you find the best size.

Oct 13, 2023
Reviewer name: Havanese
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

3 1/2 stars could’ve been five stars

I wanted to give this item a 3 1/2 stars, but there was no way to do it. The reason I did not get five stars is because they see at does not hold as much urine as I was expecting. Otherwise, this is a big product, very comfortable.

Helpful?5GU7CLX9CFHV13860924960
reply from Consumer Relations

Thank you for your feedback Havanese. We will certainly pass this along. If you have any other questions or concerns, don't hesitate to contact us at 888-301-0332. We are happy to listen and help!

Sep 27, 2021
Reviewer name: Dodie
1 out of 5 stars
1 out of 5 stars review

please bring back previous type

Please bring back the previous ones that were made for men and women. Have tried 3 different ones and they don’t compare. Always get x large, and other brands are skimpy.

Helpful?5GU7CLX9CFHV13860924960
reply from Consumer Relations

Good morning and thank you for your loyal patronage. The Members Mark XL Unisex Underwear has been discontinued. But, please call our customer service line at 888-301-0332. They might be able to reach out to the manufacturer for other options.

Aug 18, 2021
Reviewer name: AH808
1 out of 5 stars
1 out of 5 stars review

Sized too small!

I used to buy the S/M underwear, so when this new item came out, I got the M just to be safe. However, it is still too tight! Sizing is MUCH smaller than previous and the padding portion is baggy.

Helpful?5GU7CLX9CFHV13860924960
reply from Consumer Relations

Thank you for your feedback. We upgraded the design of the underwear to fit and feel more like real underwear. I recommend trying the next size up. Please call our customer service line at 888-301-0332. We are happy to assist and promise to refund or replace any item you find unsatisfactory until you find the best size.

Nov 15, 2021
Reviewer name: Neil
1 out of 5 stars
1 out of 5 stars review

Update is no good

The updated product is a poor fit, and very uncomfortable. It feels rough, hard and chafes. I will be returning the box and forced to switch to the much more expensive name brand since I cannot use this.

Helpful?5GU7CLX9CFHV13860924960
reply from Consumer Relations

Good Morning Neil. We are sorry to hear about your experience with sizing as we want our underwear to fit and perform their best for you. We aim to delight our members and promise to refund or replace any item you find unsatisfactory until you find the best size for you. Please call our Sam’s Club Customer Service line at 1 (888) 301-0332 and we will be happy to assist.

Dec 3, 2023
Reviewer name: TCNETN
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

A great help for me as a caregiver to my wife.

I use these for my wife who has dementia. They do a great job of containing her bowel movements. She does go to urinate, but on ocassion she pees in this underwear, and they contain a lot of liquid without leaking.

Helpful?5GU7CLX9CFHV13860924960
Oct 8, 2024
Reviewer name: R Navarro
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Good but would be better if bigger.

The are decent quality, however I have puty finger through the sides more than once so you have to be careful putting them on. Secondly, they aren't as large as they claim. I usually wear an XL but these claim they are bigger. I barely fit in these.

Helpful?5GU7CLX9CFHV13860924960
Feb 7, 2024
Reviewer name: Fine
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Uncomfortable

In my personal opinion after using this product it doesn't hold and keep you dry. And it like waring a diaper from the early 80 when paper diaper first came on the market. I wished I could keep using these. Good price but not very comfortable.

Helpful?5GU7CLX9CFHV13860924960
reply from Consumer Relations

Good Morning, We aim to delight our members and promise to refund or replace any item you find unsatisfactory until you find the best size for you. Please call our Sam’s Club Customer Service line at 1 (888) 301-0332 and we will be happy to assist.