Hello,<br /><br /> Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Swann Enforcer 8 Channel 1080p DVR CCTV, 8-Camera Wired Smart Security Surveillance System. Based on the information provided, we would recommend reaching out to a member of our technical support team to look further into your issues. For the best experience, we would recommend that both devices be connected to a high-speed network. If your mobile device is not meeting the bandwidth requirements the resolution may be lower than desired or will not connect at all. Please reach out to a member of our technical support team and provide your Internet upload and download speeds. This will help us troubleshoot your device. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.<br /><br />https://support.swann.com/s/<br /><br />Your feedback is important to us and can help us locate and address potential bugs within the software.<br /><br />Please let us know how we may further assist you,<br /><br />Thank you.<br />JV<br />Swann Customer Support

Hello bedista89, Thank you for reaching out to us and sharing your feedback on our Enforcer 8 Camera 8 Channel 1080p Full HD DVR Security System. It is our goal at Swann to make great security solutions easy and affordable. We hope you enjoy all the great features this system has to offer. Based on the information provided, it is possible that the cameras are not getting enough power. Try to connect the PSU straight to the electrical outlet, without a multi-plug. If this does not work, please reach out to a member of our technical support team for further assistance. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone. https://support.swann.com/s/ Your feedback is important to us and greatly appreciated. Please let us know how we may further assist you, Thank you. JV Swann Customer Support

Hello Anacr,We are sorry you are experiencing trouble with your camera's night vision. There are many variables why this may be happening. It might be that that a cable or port may have become damaged. Please also be aware, Swann offers a one-year warranty provided a copy of your receipt or up to 36 months with valid registration on a Secure + Plan. For your case in specific, we would recommend you to reach out to our support team for further assistance.https://support.swann.com/en_us/contact-us-r1GsXncm7Your feedback is important to us. LVSwann Customer Support