Customer reviews for Swann Enforcer 1080p Cameras with 1 TB DVR Security System, 8pk. forMember photos
Verified Purchase
Great for home and work
Husband got this for his work loves the ease of use & it's features.
Verified Purchase
Really solid camera system
I have installed several of these systems into client's houses and businesses as well as at my own house. They are super simple to install and once you turn it on, it all just starts working. I am happy with the picture and so are my clients. You can spend more to even better detail, but for 99% of jobs, these cameras are perfect. You can easily see what is going on in the picture and the lines are clear and the colours are vibrant. The only let down is that if you zoom in, they are very limited. You won't get an ultra clear picture of someone's face, nor will you be able to read a number plate on a car unless they are up close to the camera and stay still for a second. This is only a little issue and as I said, if that level of detail is what you need, you will need to spend a lot more money to get it. That said, these really are a great set of cameras and I would absolutely recommend them.
Hello Sparky 83, Thank you for reaching out to us and sharing your feedback about your most recent experience with our 6 Camera 8 Channel 4K Ultra HD DVR Security System. Your detailed review gives us a good understanding of the things we have done correctly and the areas that could use some improvement. Swann understands that true security is about preventing crime, that’s why most cameras now feature sensor lighting, alarms, sirens, two-way talk, and more. With the Swann Security application, you can see and control all your devices, including wired systems, wireless and powered Wi-Fi cameras, and more on a single mobile app. We hope you continue to enjoy all the great features this system has to offer. Your feedback is greatly appreciated. Please let us know how we may further assist you, Thank you. JV Swann Customer Support
Verified Purchase
Home security system
Used it to replace my older Swann system. Easy to install. Many more features. Just need time to read about them and turn them on or off as needed. Easy to hook up to my home network also.
Hello Stan the Man, Thank you for reaching out to us and sharing your positive feedback on our Enforcer™ 8 Camera 8 Channel 1080p Full HD DVR Security System. It is great to hear from your perspective on how we have since improved your sense of security. Swann understands that true security is about preventing crime, that’s why most cameras now feature sensor lighting, alarms, sirens, two-way talk, and more. We hope you continue to enjoy all the great features the system has to offer. If you come up with any questions or require any further assistance please know that we do offer 24-hour technical support. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone. https://support.swann.com/s/ Your feedback is important to us. Please let us know how we may further assist you, Thank you. JV Swann Customer Support
Verified Purchase
Easy to use and set up, great images.
Have had the monitor and recorder active now for the last couple of weeks and it is amazing that we did not do it earlier. I love the app that can be installed on your phone, images are very clear, we are really happy with it.
Verified Purchase
NEW PURCHASE
Just got them but so far, so good!
Verified Purchase
Bsd
Horrible, the 4 dome cameras don't work at night. The sams support is horrible and not helpful at all.
Hello Ana,<br /><br /> Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Swann Enforcer 8 Channel 1080p DVR CCTV, 8-Camera Wired Smart Security Surveillance System. Based on the information provided, we would recommend reaching out to a member of our support team directly for further assistance. Swann offers a one-year warranty provided a copy of your receipt or up to 36 months with valid registration on a Secure + Plan. Outside of this timeframe, we are unable to process a replacement free of charge. If your unit became damaged shortly after your 12-month warranty was up please contact a member of our customer support team for further assistance. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.<br /><br />https://support.swann.com/s/<br /><br />We look forward to speaking with you in an effort to earn your improved rating. Your feedback is important to us.<br /><br />Please let us know how we may further assist you,<br /><br />Thank you.<br />JV<br />Swann Customer Support
Verified Purchase
Not good
Only 4 cameras were night vision out of eight missleading
Hi Tony. Sorry, we are not sure we completely understand your comment however all 8 of the cameras in the kit you have purchased feature white spotlights, which means they can get enough light to deliver colour night vision whenever the spotlights are triggered by motion. Most customers find this is superior to more traditional black and white night vision.<br /><br />-SD, Swann team
Verified Purchase
Headache
Giving me the run around about a bad DVR
Hello Sailor,<br /><br /> Thank you for reaching out to us and sharing your feedback on our Swann Enforcer 8 Channel 1080p DVR CCTV, 8-Camera Wired Smart Security Surveillance System. Based on the information provided, we would recommend reaching out to a member of our warranty department during business hours and providing your previous case number. We can be reached at 1-800-627-2799 Monday through Friday 8:30 AM - 5 PM PST. Once a member of our support team sees your previous case number we will go over the notes to move forward with a request for your receipt for a warranty claim. We look forward to speaking with you in an effort to earn your improved rating. Your feedback is important to us.<br /><br />Please let us know how we may further assist you,<br /><br />Thank you.<br />JV<br />Swann Customer Support
Useless with horrible tech support!!!
This system is useless! We received it as a Christmas present so we just installed it. The whole purpose of a security system is that you can play back what was recorded while you are not at home. Well, this system will let us ONLY look at a live feed. Any time we try to look at the app on the phone to see what was recorded, the whole system reboots and will not let us see the recordings. Also, you have to have a TV, just to install it. My husband spend two whole days trying to Google it and fix it, that is while he was on the live chat with the tech support with the Swann Enforcer company, that was absolutely NOT helpful. Finally the tech on the chat told us he doesn't know why and he is scheduling us with a senior tech support person to call us next day at 11. Guess what? That senior tech support person never called us. Since it was purchased as a Christmas present, it is past the return date and this system is absolutely useless!!!
Hello Me707, Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Swann Enforcer 8 Channel 1080p DVR CCTV, 8-Camera Wired Smart Security Surveillance System. Based on the information provided, we see that you have taken the time to reach out to a member of our support team and spoken with our level 1 support team members. If our level 1 support team member is not able to further assist you, we will set you for a callback with a level 2 support agent or a supervisor of the technical support team. IF you have yet to hear back from our support team, please call in and provide your previous case number and we can check your callback request or make sure that we get you over to a supervisor of the technical support team. For the best experience, we would recommend that both devices be connected to a high-speed network. If your mobile device is not meeting the bandwidth requirements the resolution may be lower than desired or will not connect at all. Please reach out to a member of our technical support team and provide your Internet upload and download speeds. This will help us troubleshoot your device. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.https://support.swann.com/s/Your feedback is important to us. Please let us know how we may further assist you,Thank you.JVSwann Customer Support
Good system but no warranty support
Overall, I'm happy with the system, but I had a camera go bad within the warranty period (moisture inside the camera) and I can't get tech support to respond to my issue. Based on that, I will probably have to take the entire system off of my house to return it directly to Sams club. I would not recommend buying anything manufactured by Swann
Hello Eric_O, Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Swann Enforcer 8 Channel 1080p DVR CCTV, 8-Camera Wired Smart Security Surveillance System. Although IP66 weatherproof, the outside of the camera is still subject to frost, ice and dew when out in the open air. We recommend you install under some sheltered location where possible but if this is not suitable for your location simply aiming the camera to look a little downward can stop moisture from settling on the camera lens. If you have not already, please contact a member of our warranty department at 1-800-627-2799. We can be reached Monday through Friday 8:30 AM - 5 PM PST. Please provide the agent your case number and we will request the needed information to move forward with a warranty claim on your item. We look forward to speaking with you in an effort to earn your improved rating. Your feedback is important to us. Please let us know how we may further assist you,Thank you.JVSwann Customer Support