We've had the dispenser for a month and so far it has been working great! It has a nice sleek look to it and I like the self-cleaning function. I would recommend this!

I thought this would be clean and very easy but I keep having a problem with the low water light .. it comes on even if the bottle is full or half full . Followed instructions and the light still flashes ..will probably end up returning it ...

This dispenser is great, it looks nice, is easy to load on the bottom and I can use the 4 gallon jugs. It has 3 water temps, hot, cold, room and I love that it is self cleaning

Broke after 50 days

I purchased it because of its great features and excellent price. However I was disappointed with it since taste of water changed in the dispenser. I gave a week to see if there was any improvement but I couldn't see any change so I decided to return it.

I bought this a month ago. It leaked all over the floor. It was a reservoir lid that wasn’t fully seated and a faulty pump turn off sensor. Primo sent a second unit. The reservoir lid on that one would not stay on. The pump just kept pushing it up. I had to clean up several gallons of water. I’m waiting on a third unit. If this one has a problem, I’m taking all three back to Sams Club.

I've had this machine for over a month. I am very pleased with it...it does what it said it would do!! How many products do that??? The water tastes very good, the machine is quiet, the hot water is hot and cold water is very cold. Easy to set up and easy to use...very satisfied.

This is unacceptable! I bought a Primo water dispenser and as soon as I opened it and plug it it starting leaking… I pressed the cold Water button and it got stock!! And on top of that the water would never stop neither pressing or not the buttons. I was very upset and return the one that was “damage” and requested a replacement!! I received it open the box plugged it and THE SAME THING AGAIN!!! Primo should take some actions in regards this damaged products.. its just so disappointed. Its a recognized brand same as Sam’s Club. Maybe they are sending me the ones that people have returned. And I go and check the reviews and Im not the only one having this problem! Much more common that what I thought.

Right out of the box, it never worked right. The pump to suck up the water (since its a bottom load feeder) was not consisyently responding to the button for flow, leading to waiting long periods to get regular flow out of it. The pump also was loud, rattled and would sputter when pumping water. Only reason for two stars was good customer service. After they made me troubleshoot, they decided to send me a replacement. Currently waiting for that delivery. Hopefully that one doesnt have the same problems.

FedEx Stikes Again. If they're not stealing my Shot Gun Shells they’re breaking my Water Dispenser. Apparently, the packaging was able to withstand a litany of people that couldn’t give a crap. But on the bright side, it was easy to return it to the nearest Sam’s Club.