The Primo water dispenser was sent in a upright box with straps holding the bottom up. Easy to take off the straps and then removed the cardboard box. Replacing water is a breeze and self-cleaning is self-explanatory.

so far, so good...spout was leaking when first started, called 800 number ....had to pull tip of spout off and straighten out tho elastic O-ring, very simple ...working fine

Love it. Easy, bottom load. No lifting and flipping. Nice safety feature for the hot water and sanitizing mode. Came with coupons for 2 free 5 gallon bottles of water. Nice LED night light. 3 temp options, Hot, Cool and Cold.

I bought this a few weeks ago for my parents. I wanted them to have a bottom loader so it’s easier for my dad to refill. The light is handy and it’s nice to have the option for cold water. They have water delivery but no hot or cold options.

Looks great. Easy to load 5 gallon bottles. Hot water always hot. Cold water is just chilled. Only negative so far is that it leaks periodicaly into the stainless steel drip pan

Much easier for me to change the bottle when it's my turn! I really enjoy the sanitizing feature. The cold water is really cold, it's great! Definitely recommend.

Purchased only a month ago but so far so good. Its lightweight, easy to hook up and we're getting nice cold water which was main reason of our purchase.

Glad I bought this water dispenser. It's easy to load and so convenient. I shopped around and did some comparison and this one was the best on for the money.

I bought this for the easy bottom load feature and we love it. The hot, cold and room temp water features are wonderful and the added night light is very convenient. This water tower has it all.

The self cleaning feature leaves an unpleasant odor on the water that doesn’t go away. There should be an option to turn this off . Water is never cold enough.