I bought this water dispenser 2 weeks ago and had no problems with it the hot water is very hot, the cool water is cool, and the cold water is cold. I don't have to worry about my grandson knocking the machine and the water bottle falling off the top. It's easy to set up and slide the water bottle in the door under the dispenser.

After renovating my kitchen I needed an up to date water dispenser, Sam's Club here I come. I was so thankful I stop renting my cooler from XXX and purchased one from Sam's Club. Its was less costly, I can go into the store and purchase the water and I'm saving mulla at every angle. Don't know why I waited so long to make a wise decision. Good for me. BTW, the water is hot when I need it; room cool when I need that; and nice and cold if I desire. So far, so good.

Best purchase I've made in years. I go through a ton of water. The fridge in our new rental home didn't have the water dispenser included so I opted for this and I'm glad I did. Great price and super easy to set up and use. Nice having the self cleaning option as well. There's an LED light where the spout is. There are 3 different temperature buttons on the top. Hot is super hot and has a child proof safety button. Room temperature, and the Cold is ice cold. The bottom loading is nice as well so the water jug isn't visible and you don't have to lift 5 gallons of water to place on top. If you're in the market for one look no further, this is the unit you want.

It was quite easy to figure out how to use. I really like that it's a bottom loader as my husband and I are elderly. I never have used the hot water on my old water cooler, but I love it on this one. Not only is it easy to use, but the water is very hot. The cold water is very cold. I can't be happier!

Nice water dispenser but it does not chill the water enough. If you want to drink cold water below 60 degrees you need to choose another dispenser. The water is cool at best. Otherwise it is easy to load with water bottles and easy to use from day to day. Not noisy like some other models. Cannot return the unit - just stuck with it. Going to try to find a similar model that actually will chill the water.

I previously owned a Primo hot/cold water dispenser. It lasted about 4 years before the heating element went out. I ordered the “new and improved one” with hot/cool/cold water and self-cleaning. The first one came to my house and immediately leaked water all over my kitchen floor after being plugged in. I called the company for troubleshooting advice. I did what they said, and it continued to dump water out of it. I called back, and they told me to put that one in the trash. They sent another one to us. That one was worse! After filling a glass and walking away, it would sporadically and without warning pour water out of itself all over the floor. This happened five times before I called and reported it to Primo. They offered to give me my money back this time, which I accepted. I am very disappointed in the quality of this new model. They claim that I am one of the few who this has happened to. If so, then I must be one of the unluckiest, as well, to have received two machines that did exactly the same thing! I am thankful that the company is an accommodating one, but I would’ve liked to just have a water dispenser that worked.

I ordered two of these PRIMO water dispensers online through Sam's Club. The first dispenser was fully functional but made a very loud buzzing sound -- far excessive of any tolerable measure. Upon further inspection, the back of the dispenser was dented in, causing a vibration of the metal. We returned the first dispenser and requested a replacement. The replacement dispenser arrived very quickly -- faster than what the initial shipping notification indicated. Unfortunately, the second dispenser did not fully function properly -- it only dispensed cold water. The buttons for the hot and room temperature water did not work. As of the date of this review, we intend to drain the machine and return the second dispenser for a full refund. We will likely explore other water dispensers from a different company, as our only two experiences were not satisfactory.

I have used a water cooler/dispenser by another brand for years and decided to upgrade to a bottom loader with a self clean option. Not only does this have a faster pour rate than my old one, but it is so much quieter. So far this has been a great purchase and I am extremely happy with this water dispenser. And the price can't be beat compared to other brands.

This dispenser was bought to use at our church hall. It is getting a lot of use. The water quality is great. Love the self cleaning feature. The look is great with the water jug hidden below. The tray to catch the water takes a little effort to remove, don't know if I am not pulling it out correctly. Over all a great investment.

i bought this dispenser to replace an older similar model that developed a leaky spout. when i set up the new one the spout also leaked..... drip drip drip.......i researched the primo web site and found a video that addressed this issue. the video provided directions on how to disassemble the dispenser and manipulate the internal levers. i followed the instructions and then reassembled the equipment. this has appeared to stop the leak - for now. this brand new, fresh out of the box dispenser was defective, requiring me to take it apart, repair it and then put it back together again. the entire dispenser just does not appear to be of satisfactory quality. i would not buy another one and i do not recommend it.