Cooler arrived well packaged, cleaned and ran a sanitize cycle, ran several cups of hot and cold water through the cooler. All went well, but took several days and several cups of water to get rid of the plastic taste. The water now tastes great, be patient the plastic taste will go away.

I got this about three weeks ago right before Company was coming for a week, I just attached my third 5 gallon jug. Bottom loading is a great feature, easy on the back. The bottle is easy to attach and slide into the door. The water is cold, and you can turn off the heat feature, I like that. It is also great to have a flat surface for a plant or nothing

Purchased this cooler about a month ago and am very pleased. Loading from the bottom is a breeze and the variety of hot, room temp, and/or cold is great. We consume a whole lot of water at our house and this water cooler works great. Now if it lasts as long as our last cooler (18 years) we'll be happy.

We ordered this for our tiny studio apartment and it is perfect! I had an issue with it leaking from the spout but i called customer service and they were friendly and very helpful. There was one tiny lever i had to push that got moved during shipping. Wonderful product and price is right!

So easy to load. Hot water hot cold water cold room temperature well is room temperature. Lol This replaced my top loader and I love it that I don't have enough to wait for my son or my husband to load I can do it myself with ease. So worth the little extra money! Can't say enough about it!!!

Bought this for my son's family because they are extreme water drinkers and our city water is disgusting see despite filtering. I specifically chose one that had the hot water lock and the buttons on the top so my toddler grandson could not dispense the water. Got the bottom loading for safety and the fact that the bottle is hidden . It's streamlined and takes up very little space and they love it..

Brand new unit, day one...filled it with water first time and it would not stop flowing. Water dispensing buttons would not pop back up and it would continuously flow water. Had to drain the entire tank to get it to stop. Sometime wrong with the buttons as they have no spring to return them to the neutral position.

I was buying 10 gallons of water a week. The one gallon jugs were expensive and heavy. I am so glad I purchased this Primo dispenser from Sam's. Easy loading. Hot water for coffee or ice cold water for ice coffee. Plus it's self cleaning. Super fast delivery too. This is a no brainer.

It works really good, it’s very easy to load, and it’s a good value for the money. However, I would definitely have to agree with the other reviews that it is very noisy when the refrigeration comes on. If you don’t mind the sound of a noisy refrigerator, then it shouldn’t be a big deal. To me, it’s worth it for the price I paid. My only other suggestion would be that the light on the front has a built-in timer so that it goes off automatically after a certain period of time when filling something with water.

Received this dispenser a couple weeks ago. Have another one, this was for my daughter in her new apt. We hooked it up, put a full 5 gallon water bottle in it and left the apt. a few mins. later. Came back 30 mins. later (thankfullly) and all the water was on the floor and water was shooting out the sides of the unit. Turned it off, cleaned up the mess - wet carpet, etc. The customer service was great when we called, however, at the factory something got disconnected when they put the unit together!! Word of caution - Don't leave the room or your house when you first hook this unit up - it could have been alot worse. If we left for hours, had hardwood floors, etc. You get the picture!! Love the unit itself and it came very quickly after ordering, but not a fun installation experience.