I like the overall appearance and usefulness of this water dispenser. However, I have difficulty finding the pre-filled 3 gallon Primo water. It's out of stock or not available in the nearby distribution centers. So, I bought empty 3-gallon jugs and fill it with water from a nearby source. The 5-gallon bottle is too heavy for me or for my husband to pick up and bring inside the house.

Bought this to replace a top loading dispenser. Was skeptical about having more mechanism to deal with in having a pump and heated water, but for the price I went for it. So far it has performed as advertised. Cold water, steaming hot water, working pump, and self cleaning cycle. I don't know what the more expensive units do that this one doesn't, but it has performed perfect for my needs.

We .love our new water cooler. It is so wonderful to no longer have to lift those 5 gallon bottles. Having cool and icy cold water not only gives you options but it also helps with recipes that call for specific temperatures. The added perk is that it is equipped with a self cleaning feature to help with controlling bacteria. It's great!

Brand new unit, day one...filled it with water first time and it would not stop flowing. Water dispensing buttons would not pop back up and it would continuously flow water. Had to drain the entire tank to get it to stop. Sometime wrong with the buttons as they have no spring to return them to the neutral position.

I love the bottom load feature! No more back breaking top loaders. The hot water is good and hot and the safety feature gives us peace of mind with the grandchildren. I’ve got to have really cold water and Primo came through for me there! An added bonus is that it’s self cleaning. This Primo is nice looking and quiet to operate too...we are very pleased with our Primo purchase!

The "self cleaning" feature is not practical. It is at least a 90 minute process that obviously consumes water the entire time. You have to babysit it during that time. It took over 90 minutes and it still didn't finish the self cleaning during initial set up. I got impatient and packed it right back up to return.

This has been a great addition to our household. I have 3 kids and it was a handful with them constantly asking for water. Now they can serve themselves and the water is nice and refreshing. it makes me want to drink more water. So far it working great. It is a little loud sometimes when it's cooling so that's why I gave it 4 stars. I would recommend it.

This water dispenser is very easy to set up, is easy to operate, and works wonderfully. It dispenses cold, very cold, and hot water. I like the safety on the hot water button, and love that I can flip the switch on the back to completely shut the hot water off. Changing the water bottles is easy - no lifting heavy bottles on top - just slide it in underneath. I use it in a classroom so I purchased the cup dispenser accessory. The children now have access to cups and water whenever they want it!

Water dispenser works great! It was delivered on time, in good condition. Quick and easy set up instructions, which allowed us to get water right away. Hot water is perfect for instant noodles, etc., and cold water is refreshing. Dispenser has clean nice look, and we love that it has bottom load. No more heavy lifting and spilling of any water. Also bonus, it’s very quiet!

I was excited about the ease of use and using less plastic water bottles. But sadly it worked for 3 weeks and stopped chilling the water. You can hear the compressor working non-stop but it is not cooling and in fact the water is warmer than room temp.