I thought the bottom loading would be easier to load but it's more difficult than I thought. Not a product defect, just an observation. It's smaller than I thought and very quiet. One thing it does need to improve design is adjustable feet that level the unit on uneven floor. I would think for something holding liquid, that would be a desirable feature. I had to use some shims to get mine level.

When taken out of the box and plugged in, put 5 gallon bottle in and the cold water spigot kept just running water unless you hit the hot water button. Made no sense but after wasting three gallons of water, continued to leak. Returned cooler to Sams club for refund. Refund was super easy but disappointed that the item did not work.

Not impressed at all! Brand new ! Came with an awful smell that made the water undrinkable! Flushed it out with almost the whole 5 gallon bottle of water and no difference ! What ever is wrong with it made the whole room smell. Also just found out that even though it's a "self cleaning" model....you still have to do routine cleaning to it just like the non self cleaning ones. Also not at substantial as I expected... Returning this dispenser today !!!

Definitely should have read the reviews before buying this model. After like a month a half of using it, it starting leaking out a lot of water. Not what I expected... thank goodness I was within the 90 day return policy and just returned it in club and got the (hopefully) better model that's $179.99. That model so far has been really good. But seriously avoid this model and get something better. You have been warned

This is one of the best water coolers I have owned. Very cold and very hot water, plus it is very quiet. It is very easy to load and also very well made. The buttons are sturdy and the filling is good. There is a very low hum [very, very low] as the water fills and is no distraction or issue at all. I give it an A+ for build quality, looks and durability. LOVE IT!

I love the look and design of this product. This water dispenser was easy to set-up. We have had to change the water bottle twice now and it is extremely easy as well! The water gets ice cold, which is perfect for the summer time. I've tested out the hot water option, and it is steaming hot. I know I'll be using it this winter for my hot chocolate.

Excited to replace my older one because it was impossible to clean even after disassembling it, but this item wouldn't stop leaking from the hot side. Now I have to go through the trouble of returning. I also didn't realize the two button one rather than the hot/cool/cold one, so I guess it all works out

Can I just say, WOW! The temperature for all three settings are exceptional. The hot is hella hot but tastes so good plain and for tea. When your throat is dry the cold is a great thirst quencher. It was easy to setup and only makes a slight and quick rumble noise after using hot and cold for a few seconds.

I purchased this about 13 months ago and today it stopped dispensing. I went to Primo's website and went through all the troubleshooting. Called the Customer Care number after it still didn't work. Got a human right away and was told it would be replaced free of charge. Don't have to send the other one back and they said I will receive it in about a week. Best customer service I have ever encountered. The machine got a ton of use this past year and we really like it. I only have a flavor issue at the very beginning and it has worked flawlessly up until today. Hopefully the new one will come on time as well will miss it. We use it for coffee, drinking water, cooking water, tea and even to water house plants since we have a well with a water softener and the salt kills plants. Just wanted to post my experience with the customer service.

I am so glad we purchased the warranty for this cooler because it just broke down on us. It worked perfectly and did exactly what it said would, hence the 3 star review, but it broke last week and we purchased in April 3, 2020. Someone from Sparklett's once told me that it's better to rent a cooler with water service because it's more common than not that these types of coolers break down. With that said, water is pretty cold and hot water is close to boiling point. It makes boiling water super fast. The hot water button on top has a safety feature but that stopped working a few months before it broke. One has to push the mechanism back and press down and the button releases back, but it is broken now too.