This was our first bottom loader. That feature is amazing. It's so nice NOT to have lift the 5 gallon jug up anymore. We're just disappointed that this Primo machine did not make it 2 years. We bought this in August 2020 and here we are in June 2022 and the cold water comes out almost hot. And, we never even used or turned on the hot water feature. From reading the reviews, I'm not even going to try the customer service phone number. We're just going to replace it.

It was great at first but about 6 months after the 1 year warranty was up the pump quit working. We didn't even use it full time, we were only at the house for the weekends and only 2 people in the house used it just for drinking water only. I would think it would last a little longer for the price.

Rewrite this professionally This is the 2nd primo dispenser getting delivered with the same problem, water dripping without pressing any buttons The first one was actually leaking, and the buttons worked to cut the water instead of dispensing water! I requested an exchange and it was delivered after few days and again same problem and the hot water button not working I figured that this is a defective model or batch that Sam's Club is selling at $20 discount, hoping to fool customers. My advice is to stay away.

After seeing the reviews I thought maybe the people got a defective machine. I just read how to start the machine and plugged everything in and it kept running. I thought this was the two pint size to clean so I let it run after 5 gallons and a water mess it finally ran out of water. This product is a joke and I will be returning it tomorrow.

Love how quiet it is!

I love mine!

Too noisy

Works good for me..

Set up the day I got it and did a sanitize cycle right away. I went to expel water like the directions state and when I got to the hot button, the water wouldn’t stop running. I pushed the hot button again and the water stopped but as soon as I let off the button there was a constant stream of HOT water running a over the place! I am taking it back tomorrow!

After about a year of use the pump no longer pulls the water from the bottle. I disconnected and reconnected all the tubing to the pump and no change. It was good while it lasted. Too much money for a year of service. I can not recommend this unit for that reason.