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Customer reviews for KidKraft Paramount Wooden Swing Set with Two Clubhouses for
KidKraft Paramount Wooden Swing Set with Two Clubhouses
3.8 out of 5 stars
stars211 ratings134 reviews
  1. 5 stars54% (114)
  2. 4 stars13% (28)
  3. 3 stars9% (18)
  4. 2 stars5% (11)
  5. 1 star19% (40)

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Showing 11-20 of 134 reviews
Dec 7, 2020
Angela Mendez
1 out of 5 stars review

Verified Purchase

Not worth the money

So far we have Parts missing, instructions manual difficult to follow. Material looks very cheap.. for $2000 it could have been of better quality... maybe when the product is complete it will be better but right now i am regretting my purchase

Helpful?4IZ0GNE08Y8313857823632
reply from KidKraftExpert

Hi Angela,We're very sorry to hear about these issues, and it's absolutely not the experience we want our customers to have with our outdoor playsets. Please contact us at customerservice@kidkraft.com so we can help make this right. -The KidKraft Customer Care Team +1 (800) 933-0771#11000

Apr 27, 2026
Na
1 out of 5 stars review

Verified Purchase

Poor quality

I tried to contact you all several times and it goes nowhere. Many of the wood pieces were cracked.

Review from kidkraft.com
Helpful?4IZ0GNE08Y8313857823632
reply from customer service

Thank you for your feedback. We’re sorry to hear about the cracked wood pieces and the difficulty reaching our team. This is not the experience we want for our customers, and we encourage you to contact our customer support team so we can assist. 1-800-933-0771

Dec 27, 2019
Unhappy customer
1 out of 5 stars review

Verified Purchase

Not worth the price

Not for any children over the age of 3. Only one child at a time in any part of the houses. It is very small not worth over the 1900.00 dollars spent. To get it assemble was 900.00,which I refused to pay. The picture of the product looks much bigger and sophisticated than it actually is.

Helpful?4IZ0GNE08Y8313857823632
reply from KidKraftExpert

Thank you for your feedback, and we're sorry that this play set did not fully meet your expectations. We'd be happy to pass this on to our Product Development team for future consideration. Please feel free to reach out to customerservice@kidkraft.com.

Jun 18, 2020
Alex K
2 out of 5 stars review

Verified Purchase

Not a bad set

Parts came damaged due to an obvious forklift tongue. Had the operator said something I wouldn’t have had to wait for new parts. I understand this has nothing to do with the set itself. They were easy to get replaced and I had no issues getting the replacement parts/pieces. It states it is premium cedar and is sanded and stained. The board quality was no where near premium and some boards were severely warped and made putting it together very difficult. Be prepared to drill your own holes, measure and mark. It isn’t entirely ready to build. Directions were easy to read and understand, process was not confusing and I completed the entire construction alone in 24 hours total.

Helpful?4IZ0GNE08Y8313857823632
reply from KidKraftExpert

Thank you for taking the time to provide your feedback! We apologize that the assembly process was frustrating, and we're happy to pass this feedback on to our Product Development team. -The KidKraft Customer Care Team

Jan 12, 2017
Disappointed Parents
1 out of 5 stars review

Verified Purchase

Great looking, however really poor quality

We purchased this set in November. Garaged kept until we assembled it in December. Followed all instructions to the "T". It is now January 12th, kids may have played on this a total of 10 days since it has been completed. Kids are ages 3 and 22 months. We already have boards that are splitting and coming apart. Provided screws are already breaking at the heads. I am extremely disappointed. I will update once I contact the manufacturer and see what they are going to do to remedy the situation.

Helpful?4IZ0GNE08Y8313857823632
reply from KidKraftExpert

Hi there,Thank you for reaching out to us- we are happy to replace all of the parts that are defective. Please call us at 1800-933-0771 and we will take care of that for you.Have a nice day!Maggie- your KidKraft Customer Care Advocate

Apr 28, 2024
Tim L
3 out of 5 stars review

Verified Purchase

Decent playset

Pretty solid once assembled, however a few pieces came broken so we reached out to the company and are waiting for a response.

Helpful?4IZ0GNE08Y8313857823632
reply from KidKraftExpert

We're very sorry to hear that your playset arrived with damaged parts! Please send an email to customerservice@kidkraft.com, and we can get replacement parts sent out to you immediately. -The KidKraft Customer Care Team +1 (800) 933-0771 #11001

Nov 13, 2021
Larry dale
5 out of 5 stars review

Verified Purchase

Perfect

Nightmare to assemble would have had to pay $1,600.00 to have a local company to assemble it so be prepared to diy shipped super fast paid $1,899.00 on sale

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Jun 5, 2019
Bhofelich
5 out of 5 stars review

Verified Purchase

Fun for years to come!

My husband did most of the assembly by himself so it took a little longer but well worth all the work. Our 2 year old loves it! Yes the assembly was extensive but this thing is crazy complex! We didn’t see any issues with the quality of the wood like some of the other reviews said. We are very pleased with the purchase!

Helpful?4IZ0GNE08Y8313857823632
reply from KidKraftExpert

Hi there, Thank you for your kind and helpful feedback! We love that your child loves the playset and hope it brings your family many years of fun!-Thank you for playing with KidKraft!-The KidKraft Customer Care Team

Nov 25, 2022
Nana
4 out of 5 stars review

Verified Purchase

Great for smaller children

This is A LOT to assemble. If you have one person to sort and two strong adults to assemble, you will do well. Our grandsons (2.5 yrs and 1) will enjoy it immensely for several years, however, it is not sturdy enough to hold up to "big kids" for the long haul.

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Aug 16, 2023
Nolen
5 out of 5 stars review

Verified Purchase

Good quality product.

We are very pleased with the product good quality materials, it does take 25-30 hours and 2 or more individuals to complete the build. It would be helpful if the instructions referenced which box each item can be found in (we got 8 boxes). Also would be helpful if someone could make a video with step by step instructions.

Helpful?4IZ0GNE08Y8313857823632