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Customer reviews for La-Z-Boy Varnell Big & Tall Executive Chair, Assorted Colors for
La-Z-Boy Varnell Big & Tall Executive Chair, Assorted Colors
4.2 out of 5 stars
stars1,065 ratings476 reviews
  1. 5 stars67% (718)
  2. 4 stars11% (121)
  3. 3 stars5% (51)
  4. 2 stars5% (49)
  5. 1 star12% (126)
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Showing 461-470 of 476 reviews
Sep 10, 2020
Todd M
1 out of 5 stars review

POOR DESIGN

There is a small pin on each side that locks into the arms that hold the back up. Every Time I lean over the pins slip and the back falls down.

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reply from Supplier Response

I'm sorry you are having that issue. It sounds like you need a new arm rests. Please contact us at service@trueinnovations.com or call us at 800.379.9773 so we can help you out.

Apr 23, 2022
CCCC
1 out of 5 stars review

Not for Big & Tall

The seat is way too small for a big and tall person. Took it back and then Sam's did not refund my tax!

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reply from True Customer Service

Thank you for your feedback. We are sorry to hear that our product did not meet your expectations. We value your comments as we are always looking to improve our products. If you require further assistance with your product, please do not hesitate to contact us at service@trueinnovations.com, or call (800) 379-9773.

Oct 29, 2020
Bill
3 out of 5 stars review

Bonded leather will flake apart in 2 years

That's really the only complaint. It's my second chair to do this...I'm blaming the bonded leather material, because it's....well, bonded, not one piece.

Helpful?24GPA0KOLLM013854916824
reply from Supplier Response

Thank you for your feedback. If you need service on your chair please don't hesitate to contact us at service@trueinnovations.com or give us a call at 800.379.9773.

Oct 16, 2023
Cire50
1 out of 5 stars review

Don't buy it

Seat is hard as a rock and it is very difficult to lean back. (Yes I adjusted the knob underneath properly.). I've had other Big and tall La-Z-Boy chairs, but this one I'm sorry I purchased. I think I might sell it.

Helpful?24GPA0KOLLM013854916824
reply from True Customer Service

Thank you for your feedback, we really appreciate you taking the time to leave a review. We are sorry to hear that our product did not meet your expectations in terms of comfort. We value your comments as we are always looking to improve our products. If you require further assistance with your product, please do not hesitate to contact us at service@trueinnovations.com, or call (800) 379-9773.

Dec 27, 2020
Robert3269
1 out of 5 stars review

Great Chair until it breaks

I love this chair until it broke and you can NOT get a warranty at all. I talked to them for 2 weeks and then the girl told me after 2 weeks she did not work there anymore.

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reply from Supplier Response

I'm sorry you had that issue. If you ever purchase a chair that is serviced with us and need any help, please contact us at service@trueinnovations.com or call us at 800.379.9773.

Feb 6, 2023
Sunday1412
1 out of 5 stars review

Very Poor quality control on the product

Purchased two of these chairs for my office staff. After assembly my salesman calls me in his office and the la z boy emblem was sewn in upside down on the back of the chair. The inserts for the chair adjustments and been screwed in so tight that they had to be removed and stretched out flat again for the clips to be inserted.

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reply from Supplier Response

Thank you for the feedback on your order. I am sorry to hear that our product did not meet your expectations. Please feel free to contact our customer service department for assistance with replacement parts. Our customer service representatives are available Monday through Friday at 800-379-9773

Dec 25, 2020
Str8jkt98
1 out of 5 stars review

I hate this chair

Decided to treat myself to a new chair since I’ve been working from home and my old chair was pretty torn up and the hydraulic had failed. I bought my last chair from Sam’s and liked it a lot. Unfortunately they didn’t have any floor models to try out. I assumed this chair would be just as good. It was not. I feel like I’m being dumped out of it every time I sit in it. It also gave me horrible back pain for the first 2 weeks. I would have returned it but I wanted to give it a chance then my cat decided to scratch it up so I guess I’m stuck with it. Don’t buy this junk. Go to Staples and try out the chairs. You can find something much more comfortable for the same price.

Helpful?24GPA0KOLLM013854916824
reply from Supplier Response

I'm sorry you are having that issue. It sounds like you need a gas lift . Please contact us at service@trueinnovations.com or call us at 800.379.9773 so we can help you out.

May 21, 2022
SusanC23
3 out of 5 stars review

Pretty comfortable

Overall, I thought it was pretty comfortable, but it was a bit tough on my lower back

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Mar 23, 2024
Dave
1 out of 5 stars review

Chair broke after 6 months. Junk

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reply from True Customer Service

Hello Dave, thank you for your feedback. Please contact us so that we can determine what went wrong with your chair. We would like to see if you could benefit from replacement parts. Our customer service team can be reached at 800-379-9773 or service@trueinnovations.com.

Sep 28, 2021
Moe
5 out of 5 stars review

A+

very comfortable , excellent buy snd good quality..... what else do you want?

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