There is a small pin on each side that locks into the arms that hold the back up. Every Time I lean over the pins slip and the back falls down.

The seat is way too small for a big and tall person. Took it back and then Sam's did not refund my tax!

That's really the only complaint. It's my second chair to do this...I'm blaming the bonded leather material, because it's....well, bonded, not one piece.

Seat is hard as a rock and it is very difficult to lean back. (Yes I adjusted the knob underneath properly.). I've had other Big and tall La-Z-Boy chairs, but this one I'm sorry I purchased. I think I might sell it.

I love this chair until it broke and you can NOT get a warranty at all. I talked to them for 2 weeks and then the girl told me after 2 weeks she did not work there anymore.

Purchased two of these chairs for my office staff. After assembly my salesman calls me in his office and the la z boy emblem was sewn in upside down on the back of the chair. The inserts for the chair adjustments and been screwed in so tight that they had to be removed and stretched out flat again for the clips to be inserted.

Decided to treat myself to a new chair since I’ve been working from home and my old chair was pretty torn up and the hydraulic had failed. I bought my last chair from Sam’s and liked it a lot. Unfortunately they didn’t have any floor models to try out. I assumed this chair would be just as good. It was not. I feel like I’m being dumped out of it every time I sit in it. It also gave me horrible back pain for the first 2 weeks. I would have returned it but I wanted to give it a chance then my cat decided to scratch it up so I guess I’m stuck with it. Don’t buy this junk. Go to Staples and try out the chairs. You can find something much more comfortable for the same price.

Overall, I thought it was pretty comfortable, but it was a bit tough on my lower back

Chair broke after 6 months. Junk

very comfortable , excellent buy snd good quality..... what else do you want?