Thank you for taking the time to review the La-Z-Boy Varnell Big & Tall Executive Chair. We are thrilled to hear that you found it comfortable and great overall. This chair is designed with comfort in mind, as well as durability and functionality, so we're so glad to hear that it met your expectations.If you have any further questions or concerns, please don't hesitate to reach out to our customer service team at 800-379-9773 or service@trueinnovations.com. Thank you for being a valued customer.

Hello Bethany and THANK YOU for the review of La-Z-Boy Varnell office chair. We really appreciate your feedback and want to say thanks for taking the time to leave a review. Our customer service team is available if you need us at 800-379-9773

Thank you for your feedback. We are sorry to hear that our product did not meet your expectations. We value your comments as we are always looking to improve our products. If you require further assistance with your product, please do not hesitate to contact us at service@trueinnovations.com, or call (800) 379-9773.

I'm sorry you are having that issue. It sounds like you need a back cushion. Please contact us at service@trueinnovations.com or call us at 800.379.9773 so we can help you out.