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Customer reviews for La-Z-Boy Varnell Big & Tall Executive Chair, Assorted Colors for
La-Z-Boy Varnell Big & Tall Executive Chair, Assorted Colors
4.2 out of 5 stars
stars1,065 ratings476 reviews
  1. 5 stars67% (718)
  2. 4 stars11% (121)
  3. 3 stars5% (51)
  4. 2 stars5% (49)
  5. 1 star12% (126)
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Showing 1-10 of 476 reviews
Nov 3, 2023
HopALong44
5 out of 5 stars review

Verified Purchase

Great chair but the fabric cracks and peels

This is a great, comfortable chair. Well made. This is the second one I have purchased. The only problem i had with the first one was the fact that the bonded leather soon cracked and peeled off. That was a mess. It would be nice if LaZBoy would come up with a lotion or something to prevent or at least slow down the cracking and peeling of the bonded leather. They do not warranty the fabric! Mine got so ugly and messy I had to replace it.

Helpful?24GPA0KOLLM013854916824
reply from True Customer Service

Thank you for your review, we really appreciate you taking the time to leave feedback. We are happy to hear that you like your chair and are sorry to hear that your leather peeled. We do offer a 1 year warranty on upholstered parts. Please let us know if you need assistance. Our customer service representatives can be reached at service@trueinnovations.com or 800-379-9773.

Oct 2, 2019
Nancy
5 out of 5 stars review

Verified Purchase

Great office chair!

Purchased this chair for my husband's birthday last month. He loves the chair! I bought him the black one and it is very nice. Bought online, I had it shipped to our home. Super fast delivery.

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Jan 8, 2020
Steven R
5 out of 5 stars review

Verified Purchase

Good chair for taller, larger people.

Sturdy and comfortable for people that ars simply bigger than average. I am 6'6" tall and weigh close to 300#'s. I feel fine sitting in this chair for hours.

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Aug 23, 2020
Anonymous
4 out of 5 stars review

Verified Purchase

Don't rely on the warranty.

A nice chair and easy to put togeather. Construction appears solid but I am leery of the plastic casters. My last one broke and I found the supposed warranty impossible to use. Fortunaetly BJ's took it back as defective and refunded my purchase price.

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Apr 2, 2021
Gisela
3 out of 5 stars review

Verified Purchase

Don’t buy if you’re old

My husband and I are 60+.. we don’t have the strength anymore to push casters in, and tie mini knobs to the specs. So the different features wouldn’t work at first. Eventually with tools we got the chair together. Not what we expected from being a lazy boy

Helpful?24GPA0KOLLM013854916824
reply from Supplier Response

I'm so sorry you are having that issue. If you have any questions please contact us at service@trueinnovations.com or call us at 800.379.9773.

Sep 26, 2020
Anonymous
2 out of 5 stars review

Verified Purchase

Comfortable but beware

I am around +/-270 so i thought this would ve perfect for my office chair. It came to my house pretty quickly and was packaged well. I felt even better when I saw that the casters were bigger and the base was metal. It went together really quickly and was going well until it came time to put the back in place. The seat and back come assembled together and folded. There are 2 spring loaded rods (one on each side of back) that spring into the cutouts in the arms. Here is my issue, the rods are not heavy gauge and if you lean on an arm while sitting back the rods pop and it feels like the back might fold back. I used a rachet strap to hold the arms tighter to the back and have not had the issue since. (No one will see except me and i dont care). The cushioning is very comfortable and the controls for tilt/lift are conveniently placed.

Helpful?24GPA0KOLLM013854916824
reply from Supplier Response

Thank you for your feedback. If you need service on your chair please don't hesitate to contact us at service@trueinnovations.com or give us a call at 800.379.9773.

Jul 23, 2020
UNSATISFIED CUSTOMER
1 out of 5 stars review

Verified Purchase

QUALITY CONTROL ISSUES & INCONSISTENCIES

My wife bought one and it is fantastic. Really great chair. I bought one and it was defective. Predrilled holes were off causing the chair to be offset and at a slant. Looked terrible and even worse when sitting in it. In addition, the hydraulics did not work. Wasted the time assembling it then having to load it up and take it back for a refund. I was leery of exchanging it because I was afraid I'd get another one the same way. I am highly upset about this. The inconsistencies and quality control should be better with a top brand like Lazy Boy. It would seem to me that they would know better. Instead they throw out defective products like this hoping that people just accept it.

Helpful?24GPA0KOLLM013854916824
reply from Supplier Response

I'm sorry you had that issue. If you ever purchase a chair that is serviced with us and need any help, please contact us at service@trueinnovations.com or call us at 800.379.9773.

Mar 13, 2021
Regular sams customer
1 out of 5 stars review

Verified Purchase

Warranty is a JOKE

I bought the chair because of the warranty listed on the box. I needed a chair that was built to hold a larger person. It is supposed to have a 10-year warranty, but when you contact “TRUE INNOVATIONS” for the warranty coverage, it is a joke! If you can get someone to answer, they will give you wrong info just to get you off the phone. Don’t expect anyone to call back, respond to email, or get a replacement part sent to you. You would be better off returning the chair if you are within your return window than dealing with the warranty company!

Helpful?24GPA0KOLLM013854916824
reply from True Customer Service

I'm sorry you are having that issue. It sounds like you need a part. Since the pandemic there has been an influx of many calls and not enough representatives. We are now up and ready to help you with any needs you may have. Please contact us at service@trueinnovations.com or call us at 800.379.9773 so we can help you out.

Mar 30, 2021
Maryann B
1 out of 5 stars review

Verified Purchase

Worst Office Chair

This has to be the worst office chair I have ever bought! You slide off the seat because it is too slippery. The seat back stays tilted forward and won’t change aspect to recline a little bit at all.very uncomfortable . Taking old chair out of garage and sending this back.

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Dec 25, 2019
Rusty
1 out of 5 stars review

Verified Purchase

Do not buy!

This chair is a scam. It is not made to the same quality as real Lazyboy products. It lasted 2-3 days before the armrest metal began sheering and allowing the back to slip backwards. On the 4th day, it was about to slide entirely out of the grooves. I made the mistake of trusting the brand name like my living room furniture, but it is really True Innovations. I returned it to Sam’s for a full refund. Check the reviews thoroughly. Others had the same issues with quality.

Helpful?24GPA0KOLLM013854916824
reply from True Customer Service

I am sorry to hear you return your item! If you have any questions or concerns in the future, please do not hesitate to contact us at either service@trueinnovations.com or 800.379.9773. We are more than happy to help!